Hilton Prague

Room was hot. We were told the room would cool to only 70, though the thermostat indicated it could go down to 62. We were told to open the window which produced light and traffic noise. The room was cramped with limited areas to un-pack stuff. The bathroom area had no shelf space and the toilet room was extremely small. We were not staying for the amenities or the atrium. Do not recommend

I had a very negative experience with Hilton Atrium Prague. Due to circumstances beyond my control, I was unable to travel, and I informed the hotel about this situation multiple times. One day before check-in, I was asked to send an email — I did, but received no response. On the check-in day, I called and was told they hadn’t seen the email and to send it again. I resent it, but again received no reply. The next day, I called the reservations department once more, and once again I was told to send an email — which I did, and once again got no response. Despite being repeatedly told “send an email, we will get back to you,” I never received any response. Only after the check-out date did I receive a standard email with no understanding or willingness to help. If I had been clearly told from the beginning that no assistance would be provided, I could have at least arranged for my friends—who were staying in another room that I also booked and paid for—to use the room I had fully paid for. This process clearly shows a serious lack of communication and guest relations management. My impression is that if you have a request with this hotel, you will be delayed, ignored, and ultimately left without a proper response. Unfortunately, I do not recommend this hotel based on this experience.

The hotel concierge service was wonderful! They responded to my email before we even arrived in the country and were able to book me on 2 day trips outside of the city Hotel is within easy 25 minutes walk to Old Town

Great breakfast and friendly service!

Stayed two nights for holiday. Very large modern hotel with multiple restaurants, pool and health club. Roof top bar. Staff was good rooms large clean and comfortable we stayed in a king on the club floor which has a nice lounge on the 8th and breakfast at the Seasons. Location is on the River and close to the subway to get you into old town in two stops Overall I thought it was a good stay but the location for seeing the sights could be a little better