Hotel NH Collection Prague Carlo IV

Hotel situated in an excellent location, very pleasant and friendly staff, excellent food, great wellness, clean and pleasant everywhere. Preklad konverzácie

I enjoyed my stay, and it was excellent value. The hotel has comfortable facilites and the Spa and lobby do not disappoint. BUT - in my view the photos don't show the full story, and give the impression of a much grander and more luxurious experience. Things that disappointed me: 1) Not all heritage rooms: Only part of the hotel is in the heritage building displayed. Some of the rooms (mine included) are located in a modern building adjoining at the back. No high ceilings or palatial chandeliers, it's much more modest, but comfortable. 2) Dated fixtures and bath problem: I tried to run a bath but brown water and black flakes emptied into the tub. It was too late at night to bother asking maintenance to sort it, and I was checking out the next day. My room was dated, chipped skirting boards, light switches of unclear purpose and a slight browning of bathroom fixtures and fittings. Air conditioning system was old and not particularly effective - and windows can't be opened either. I was visiting in February but had to have it on full blast to get some ventilation - imagine summers will be hot. 3) Spa: Whilst a very clean comfortable spa, it operates on a reservration basis, you can't simply walk in as a guest, so you have to plan your day accordingly. Also be aware the sauna is nude, but you are provided with a bed sheet cloth to cover yourself. There's not a lot of space to get into a state of nature...and it's pesky having to get changed twice between the sauna and other facilities. The whirlpools are connected to the main pool, they are not a separate jacuzzi - I feel they'd benefit from offering a hot tub instead. 4) Staff attitude - some members of staff were a bit on the curt side, but others were very helpful. What makes the hotel 4* - Beautiful lobby and bar. - Clean spa with good facilities. - Rooms are made up every day to a good standard - Nice toiletries provided in rooms and spa - Breakfast is very good worth an impressive selection of choice. - Mattress topper provided quickly - the beds are quite firm. A few edits and this hotel could be very strong indeed

Great hotel for luxury city break, the spa was beautiful perfect after a day exploring. The breakfast was really good lots of choice and all tasted great. Good service and close to explore.

perfect location close to the center of the city , wonderful experience the staff was very nice. beautiful room and cool pool. will come back !

Definitely 10/10 !!! I can't describe the experience we had me and my wife. We've been in a lot of hotels, but really never had a service like this. We felt like royalties, enormous thanks to Yosif Mitkov-guest relations. The room, the food, the spa and the whole service, just they are on a different level ! The location is really close to many landmarks in the capital Prague. Definitely if we have a chance to visit again Prague we will choose this hotel again!