Hotel NH Collection Prague Carlo IV

The hotel itself is a beautiful neo-Renaissance hotel originally constructed in the 1890's and last renovated in 2022 - but in 2025 showing just a few signs of wear. There are 3 guest elevators so that is adequate. However, due to conversion of the building into a hotel, the elevator level is lower than the levels with rooms, necessitating go up a few stairs to the level with the rooms. This is not easy with heavy luggage but the hotel staff are exceptional and a porter will quickly offer to help even if not asked!! The restaurant where the breakfasts are held is the 1890 Restaurant, a very elegant place. Despite the elegance and beauty of the restaurant, its entrance is blocked by the very large integrated (one piece) sitting cluster that is directly in front of the only entrance to the restaurant so one must squeeze by the sitting complex to get into the restaurant. No doubt this is due to the management's determination to have a perfectly symmetrical arrangement of furniture in the lobby. If this central complex is pushed a little closer to the bar, it would open up the area in the lobby and make the restaurant entrance more accessible. The breakfast is among the best I have experienced. On every day that I was there, there was live string music, a harpist or guitarist who provided a very quiet and artful vibe that added great pleasure to the breakfast. The assortment of foods, breads, fresh fruit, etc. were excellent with 2 super automatic espresso machines for self-service, if desired. I had a deluxe room but found its size to be ordinary. While is was very comfortable, it had only one little chair with a lamp or side table so it was not very useful. The bed was excellent - firm but not too firm. I was there in August and while not super hot, it was very humid. In the USA, hotels would be using their AC and rooms would have independent AC. But this hotel, like almost all European hotels have a central AC with a central cooling system. So, quite the thermostat may appear to work and the fan blows, the air is not cool. The hotel is located very close to all the key attractions. I was able to easily walk to Old Town Square that is near many attractions. I felt very safe walking in the area around the hotel Also, there is a key tram stop in front of the hotel so by using the tram, one can get to virtually anyplace in the city. Public transportation is free for seniors (65 and older). All-in-all, I was very pleased with this hotel and the hotel staff's friendliness and helpfulness are really exceptional.

We went on our baby moon & had the most gorgeous stay: it was everything we needed & more. Nothing was too much trouble & they went above & beyond. As we were leaving Nidal came & give us waters & some treats - with being 7 months pregnant in the warm weather this meant so very much. A member of the team the night before went out of his way to get us milk & decaf coffee outside of hours. Not a detail missed & we were made to feel at home. Thank you everyone for a beautiful chance to relax before we become a family of 3.

They closed the spa (due to unrgetn maintenance) the day after our arrival and it was closed the whole week. What I don’t get is if either the pool /gym/ sauna or jet pools were faulty why close all of them . What has the gym got to do with the pool? Or was if to save on running costs during the week? Either way very disappointing when you planned to spend the week at the spa.

Stayed here with my wife for our anniversary. The hotel is stunning, beautiful architecture, big pool and amazing breakfast. Thanks to all staff, especially to Maria, who helped a lot with great recommendations, and Capil from the bar!! We enjoyed a lot and definitely will come back !!

Everything about this hotel was sublime. The customer service was among the best I've ever experienced, and our every need was anticipated. I look forward to going back.