Iron Gate Hotel & Suites

We stayed at the Iron Gate Hotel & Suites for 4 nights recently for what was our first trip to Prague. The hotel is right on the doorstep of the Old Town Square, literally a 30 second walk through the 'Art Passage' and you are then in the square so the location is excellent. We did have a bit of a problem finding the hotel after we were dropped off from the airport but once we go there. check in was efficient and friendly enough. The hotel foyer and reception area was very clean and pleasant and we were allocated room 1 which was on the ground floor so just a few steps outside of the reception. This was a 'superior' room which was more than ample in size and well furnished with a huge four poster bed. Although the decor wouldn't normally be my first choice when booking a hotel as I tend to go for the more modern look, I was actually really impressed . The room was spotless and had ample space for storage, with drawers and a large wardrobe which had a safe inside along with a couple of bathrobes and slippers if required (plus an umbrella). There were two chairs in the room, a mini bar (which we didn't use), a large screen tv and tea/coffee making facilities although no milk was supplied in the room although I did learn that this is actually quite standard in the Czech Republic but I'm sure had I requested some it wouldn't have been a problem. The bathroom again was quite large although I don't think there was an extractor fan in there so it did get a bit steamy when having a bath/shower at times but it again was well equipped. The room was cleaned daily and towels changed if you wanted them to be. There was no window in the room which maybe a problem for some, the only natural light was from the stained glass door/window but there wasn't a window which you could look out of which wasn't an issue for us but something to bear in mind. Other rooms on higher floors did have windows so it maybe just the ground floor rooms that don't. Being on the ground floor. we did notice at times other guests/staff walking past and suitcases being pulled along the cobbled ground which did make a noise at times but nothing which impacted our stay. So all in all no complaints with the room and facilities. Breakfast was included with our room rate and this consisted of a buffet style with both hot foods and cereals, pretty standard selection but again more than enough for us. You could also order additional options such as eggs benedict from the menu but these would have cost extra so we just stuck with the free option. The hotels restaurant is called 'The Deer' restaurant and its obvious when you go in why this is and we ate in there once. the atmosphere and ambiance was really relaxed with the piano being played which was a nice touch. The food was really good and very well presented so for 2 main courses, 2 desserts and 4 drinks, we paid £73 which was actually cheaper than when we had eaten in the square the previous night which I was surprised at considering its a 5 star hotel so that was good. Service again very good throughout. Check out was efficient, I was aware that we would have the city tax to pay when we checked out as that was outlined when we booked, I wasn't aware that a service charge was also added although I had actually read a review in which someone had mentioned about the service charge but what I would say in relation to that is e were told that this was not mandatory and could be removed if we wanted so this isn't something that you have to pay and it was certainly explained to us which I appreciated rather than it just being added without any explanation. Overall I would definitely recommend this hotel for its quality and location if you want to be somewhere near the Old Town. I've no complaints about our stay and wouldn't hesitate to stay there again if we went back to Prague in future.

Thank you iron gate for a great stay and look forward to seeing you again in December fabulous hotel in superb location and great staff

The hotel is centrally located and great for sightseeing. we found our suite comfortable, warm and quiet. We managed to access Netflix on the Tvs, but other than that, the Tvs are for news unless you speak Czech. the bed was very firm but manageable, water hot and plentiful, but the mini bar was expensive. large supermarkets (Tesco & Lidl plus more) are nearby so buy water etc from there, avoid small local supermarkets as they are very expensive. we found the tap water was safe to drink. the hotel breakfast is luke warm but plentiful, what you usually expect in a buffet breakfast. We were surprised at checkout that there was a £100czk per day tourist tax (I would prefer to have been notified of this at the beginning of my stay) plus an outrageous £200czk daily service charge! The main man on reception is very rude and abrupt, and unless he is the owner, I don't understand why he is still employed! all other staff are very friendly and helpful. all in all, Prague is a lovely city and well worth a visit.

Very nice hotel. Highly recommend. Central location, close to everything. Staff very pleasant and accommodating. Would definitely stay here again.

This is a beautiful hotel in a great location. Unfortunately some rude & unhelpful reception staff & one waitress at breakfast lets it down from me giving it 5 stars. Also a compulsory “service charge” of CZK200 per night is added to your bill at the end of the stay in addition to the city tax. At no point prior to booking or upon check in was I advised of the service charge which actually shows as a “tip” which is added onto the same invoice as the city tax! It’s the hotels way of getting a tip regardless of whether you want to leave one or not (which I wouldn’t have based on most of the staff I encountered). I have informed Jet2 who I booked through who were also unaware that the hotel are charging guests additional fees. It’s not something I’ve ever encountered at any hotel before & is not ethical.