Le Palais Art Hotel Prague

The rooms are really nice, very comfortable bedding and furnishings excellent breakfast and best of all for us the staff are incredible. Here's what happened to us..... I would like to write and thank in particular your receptionist Zuzana. During our stay (day 2) my husband (Wayne) was taken seriously ill with pneumonia. I went to Zuzana to ask if she knew of a doctor I could find/call as Wayne needed urgent medical help and in a foreign country I did not know what to do nor did I know whom to ring.  Zuzana became a super human. She took down all my details, all the details of my Wayne's symptoms and suggested she , she, ring the emergency number. She did not say  " you need to....."  she did not say  " not my problem"  she took the problem and gave me the breathing space I needed. I was scared and so upset with Wayne behind so so ill. She rang and explained fully that we don't speak Czech, he was very very ill, we were very scared. She told me to go back to the room and she would bring the ambulance people up to us and I'm not too worry as it's all under control. This woman is an angel.  The ambulance arrived she bought them up, made sure I was ok.  We went to hospital and 7 hours later we came back with medication etc. The first thing Zuzana did was to ask how we are, ANYTHING we need just ask. She got some tea made for me and some juice for my Wayne , I felt so looked after and so did he.  The attention to detail, the care,  the empathy was simply wonderful and outstanding.  All this she did whilst simultaneously doing her job of front of house with other customers.  No panic, just utter professionalism and compassion.  The next morning ( today Sunday) again first thing..... How is he and how are you?  If you need anything please just ask and it will happen.  And the most amazing part of all is this??? She her self was feeling unwell the entire time and yet it did not stop her.  This email needs to be shown to everyone that this is how you care for guests, and this will go on to trip advisor and Google reviews to show that a hotel does not have to be sterile and stuffy etc it can be a gentle caring place but still be highly professional.  You could say that she has had good training, and I'm sure she has, but training someone does not guarantee they will be good, it only means they were shown what to do. We will tell everyone about Zuzana and le palis hotel and this is THE hotel to stay at. Sad for us we leave tomorrow and have seen nothing of what Prague has to offer due to being stuck in the room.  Would you please inform your director  Josef Neufus he needs to know how good Zuzana is. 

Clean and professional hotel, including a friendly staff with all the amenities offered at a Ritz-Carlton for a great price! The staff was a great help and did the most to make sure the stay was enjoyable. Our main reason for this review was because our room was a standard queen, it was nice but the AC had broken down in the June heat. We asked for a fan or a technician and instead they upgraded us to a deluxe king room with a great view at no extra charge! Even offering free drink tickets. Really just an honest and courteous organization and wouldn’t recommended any other hotel in Prague. Thanks.

My wife and I had the pleasure of staying at Le Palais Art Hotel Prague from 12th to 18th May 2025, and we couldn’t have asked for a more enriching and delightful experience. Property is a beautiful blend of classic architecture and curated art. Housekeeping was prompt and discreet, ensuring comfort every day. Breakfast was a daily treat — with fresh produce, great coffee, and attentive service, especially seating arrangements outside in the open was a morning delight. The location is ideal — a short distance away from the Old Town, yet blissfully peaceful and away from the tourist hustle. The front desk staff were professional and courteous, helping us with recommendations and local guidance, including provision of packed breakfast since we left on 18th May 2025, at 5.25 AM to catch train to Warsaw.

We stayed for 2 nights and it was a good stay. Pros: -Friendly and helpful staff -Our room had great view -Quiet part of town but still walkable to old town - about 30 mins walk or you -can get a tram to anywhere you wanna go easily in the area -The gym is a good one. It’s not the usual hotel “gym” which has one treadmill and one set of dumbbells on the floor. Cons: - Probably some more vegan options for breakfast would be nice. It was great they had oat milk but maybe some healthy oats, more fruits and some hot grilled veggies would be nice. Overall great stay. Thank you :-)

There are alot if things that are a bit poorly managed considering it calls itself a five star hotel but the biggest issue is that there seems to be something wrong with the plumbing that makes some of the rooms smell like a sewer. Really disgusting. We moved once and then they claimed they had no other rooms. We had to sleep with open windows.