Mandarin Oriental, Prague

I wish to say thank you to Yuri from the Concierge at Mandarin Oriental. Yuri helped me so much and I can just be grateful to him. I really wished to notice this to the managers of the hotel. At my checkout I was having several difficulties with my flight and other arrangements. A small chaos in my day made me delayed with all my tasks and plans. Yuri came and helped me to arrange my driver and helped me to move out from the room and looked after everything so I don’t loose time and organized my luggage’s and handled the driver and helped me to print important documents. I think I would not catched an important flight if Yuri doesn’t help me. I wish to recognize this because not even in luxury hotels I seen this professional attitude and great humanity. In the past I used other hotels in Prague as I visit every year few times. But from now this act and care will always bond me with Mandrain Oriental. Yuriy’s actions is th great proof that the dedicated people who make the hotel run create the connections that leads us to stay loyal guests for decades. Thank you Yuri!

Our stay at Mandarin Oriental Prague was truly exceptional. The check-in team welcomed us with warmth and efficiency. The concierge team — Thomas, Pavel, Yura, and Yuri — anticipated our every need with grace and genuine care. Our drivers made every journey comfortable and safe. The breakfast staff were proactive and attentive each morning. Monica's spa treatment was exactly what we needed: calm, relaxing, and effortless. Every team member cared for us, not just served us. We cannot recommend this hotel highly enough.

We stayed 3 nights in this lovely hotel. The service was wonderful as well as the location. Mandarin Oriental brand is 5-stars all the way. The room opened into the garden area and gave us an extra sitting room. The bar was a nice place to unwind.

We visited the M.O. Prague last week with my mother-in-law and booked two rooms for our stay. The M.O. is a beautiful hotel. It has a fantastic location: it’s just a few minutes away from the Charles Bridge, while offering a haven of quiet and peace. The rooms are spacious, comfortable and elegant. Service is excellent with attentive staff making sure that guests are pampered throughout their stay. The concierge team is very efficient: they booked us excellent restaurants, and suggested very nice itineraries. The restaurant offers delicious food. I should also highlight the boat tour on the Vltava River. It’s a unique experience that should not be missed.

Great hotel, and walkable to most of the major attractions. The staff there are excellent. Highly recommend