Mandarin Oriental, Prague

We visited Prague for a long weekend in February and thoroughly enjoyed our stay at the Mandarin Oriental. The rooms, restaurant and general decor were gorgeous but it was the service throughout that really impressed us. Reception staff at check in, the Concierge advice about sightseeing, breakfast service staff and the restaurant staff at dinner were all so friendly and helpful. The main stand out was Zdenek who was extremely helpful when our flight was cancelled and I asked for a late check out. He was a star! We also loved the location of the Hotel, perfect for walking up to the Castle as well close to the Charles Bridge and not far at all from the Astronomical Clock. It was central, yet also a haven from the hustle and bustle. We wouldn’t hesitate to recommend the hotel and would love to return one day.

My recent stay at Mandarin Oriental, Prague was simply exceptional — truly one of those hotel experiences that reminds you what genuine hospitality feels like. From the very first moment, the service was flawless: warm, intuitive, and incredibly professional without ever feeling formal or distant. Every team member made us feel genuinely welcome, anticipating needs before we even had to ask. The staff’s attention to detail and authentic kindness created an atmosphere that felt both luxurious and personal. The location is perfect — peaceful and charming, yet ideally positioned to explore the beauty of Prague. Returning to the hotel after a day in the city felt like coming back to a calm sanctuary. Breakfast deserves a special mention: outstanding quality, beautifully presented, and with a variety that makes every morning something to look forward to. Fresh, refined, and served with the same impeccable care that defines the entire property. The overall experience was seamless: elegant surroundings, exceptional comfort, and a team that clearly takes pride in creating memorable stays. Everything simply worked — effortlessly and beautifully. A truly top-class hotel in every sense. I would return anytime and highly recommend it to anyone looking for excellence, warmth, and unforgettable service.

We had drinks and food in the bar area and the service from Ana was excellent. The cocktails were perfect and the dim sum was delicious. Ana was kind, friendly and gracious, which made our meal memorable. I highly recommend.

Amazing hospitality, very friendly and helpful staff that took care of all our needs, amazing rooms with a great breakfast, looking forward to our next stay.

This was the best hotel stay I have ever had, and I do travel frequently, staying in 5 star hotels. Mandarin Oriental is above and beyond. Prague is my favourite city in the world, and every time I visit I stay in a 5 star hotel, but this was the first time in MO, and it was more than I could have imagined. The reason for the stay is to celebrate my 40th birthday, so you can imagine I wanted it to be special and memorable. Colleagues at the hotel couldn't do enough. From the warm welcome offering a rosehip teas and warm towels to clean our hands at arrival, to a bottle of sparkling wine and a cake waiting in the room, to an upgrade, another birthday surprise at breakfast, then dinner. Even attention to details like tying the charger cables with an MO logo velcro. The room was incredible; spacious, immaculate, and with an incredible terrace and a view. To me, a hotel room is only as good as the bathroom, and this one was perfect. I also used the sauna, and I have to say it was immaculate. I haven't used the gym, but I had a look at it, and it was superbly equipped. An extra touch was a gentleman giving us a tour of the hotel upon arrival. Spa centre looked incredible, plus it was voted as the best spa centre in Czech Republic. Breakfast - simply the best I have ever had in a hotel, plus colleagues working there were incredibly attentive and kind (special mention to Sue; apologies if the spelling of the name is incorrect.) As mentioned, I am a frequent visitor to Prague, but I feel like I have almost rediscovered it with this stay. I wanted my birthday stay to be a memorable experience, and it was more than I have hoped for. Next time I am in Prague, of course I will only ever stay in MO. Regards to all the colleagues working in this hotel as they have all gone above and beyond. There are 5 star hotels, and then there is MO in Prague. Until next time.