Mandarin Oriental, Prague

This was the best hotel stay I have ever had, and I do travel frequently, staying in 5 star hotels. Mandarin Oriental is above and beyond. Prague is my favourite city in the world, and every time I visit I stay in a 5 star hotel, but this was the first time in MO, and it was more than I could have imagined. The reason for the stay is to celebrate my 40th birthday, so you can imagine I wanted it to be special and memorable. Colleagues at the hotel couldn't do enough. From the warm welcome offering a rosehip teas and warm towels to clean our hands at arrival, to a bottle of sparkling wine and a cake waiting in the room, to an upgrade, another birthday surprise at breakfast, then dinner. Even attention to details like tying the charger cables with an MO logo velcro. The room was incredible; spacious, immaculate, and with an incredible terrace and a view. To me, a hotel room is only as good as the bathroom, and this one was perfect. I also used the sauna, and I have to say it was immaculate. I haven't used the gym, but I had a look at it, and it was superbly equipped. An extra touch was a gentleman giving us a tour of the hotel upon arrival. Spa centre looked incredible, plus it was voted as the best spa centre in Czech Republic. Breakfast - simply the best I have ever had in a hotel, plus colleagues working there were incredibly attentive and kind (special mention to Sue; apologies if the spelling of the name is incorrect.) As mentioned, I am a frequent visitor to Prague, but I feel like I have almost rediscovered it with this stay. I wanted my birthday stay to be a memorable experience, and it was more than I have hoped for. Next time I am in Prague, of course I will only ever stay in MO. Regards to all the colleagues working in this hotel as they have all gone above and beyond. There are 5 star hotels, and then there is MO in Prague. Until next time.

We had a wonderful three-night stay at this property. From the moment we arrived, the staff were genuinely kind and attentive, making it feel like nothing was too much trouble. We arrived very early in the morning due to an early flight and were already at the hotel by 9 a.m., yet they checked us in straight away. To top it off, we were pleasantly surprised with a room upgrade. The à la carte breakfast was excellent and definitely worth mentioning, as was the restaurant staff, who were consistently friendly and attentive. Housekeeping was impeccable, and the little gifts left during turndown were a lovely touch. The hotel is in a quiet, safe area surrounded by beautiful shops, restaurants, and parks, which made the stay even more enjoyable. On the day of our departure, with a 5 a.m. flight, they even prepared breakfast for us to take along. All things considered, MO is hands down the best hotel in Prague. We’re already planning our next visit.

What a lovely and first class hotel in all ways and all the staff! First time staying at an MO and joined their member program, which got my daughter and I free breakfast daily, what a treat. Sometimes we didn’t need lunch bc the breakfast was so good. Lots of options for all diets. And the staff went above and beyond for some of our unusual requests! Will definitely stay at other MO in the future and hope to come back the this one in Prague again. Thank you so much!

We have just had the most fantastic Christmas stay. The hotel is situated on the castle side of the river so it is quieter but it is ideally situated that most important sites and attractions are within an easy walk. The premises is wonderful and captures its historic heritage and combines it with cosy , comfortable and modern hotel facilities. You then combine all of that with the amazing staff and you have a fantastic hotel. On top of that you also have a brilliant restaurant , Monastiq, that offers Czech inspired excellent dishes on the main menu and a wider selection good food and drinks on the bar menu. We must mention the Christmas Eve dinner that focused on traditional Czech dishes. It was wonderful.

From the moment I stepped in I felt valued. The small touches as being offered coffee/prosecco on c/i, being warmly greeted every time, offered vitamin shots at breakfast without asking for it, tidying up my charger and other things with a velcro band shows the attention to details. Loved every moment of my stay!