Mandarin Oriental, Prague

I know that we would be in perfect hands even BEFORE we checked in. We're family from Indonesia and this is our first time in Prague. The staffs at MO Progue were so efficient and helpful in giving us advice on the hotel as well as city of Prague using MO Apps chats. I found MO's App to be very powerful engagement tool with their loyal members. When we arrived at MO Prague, to my (pleasant) surprise, we were personally greeted and welcomed by Mr. Thijs de Boer himself! What an honor. Despite Mr. de Boer's very busy schedule, he graciously shared his valuable time in meeting us. The check-in process was very smooth, efficient, and thorough by Mr Shaheer. He was so kind in escorting my family to our rooms. Sincere appreciation to Mr Yuri Veshdel who was always so kind in assisting us during our 3-night stay, and he generously upgraded us to beautiful suites! The dining experience was awesome too! I am sorry I forget to ask his name, but the male staff who came from Mexico was always delivered our breakfast orders correctly! My wife was also very happy with her back massage by a very experienced female therapist at The Spa. Our trip was concluded perfectly by Mr. Emir Under. Mr. Emir was so efficient and yet thorough in explaining all the invoice details, and his caring remarks made us want to stay longer at the hotel! In short, MO Prague Team is truly a cohesive team, and everyone "elegantly races" to ensure all hotel guests are beyond satisfied, and at the same time make us feel at home (away from home). Great service culture indeed. Truly deserves a 6-Star status!

What an amazing hotel which made our holiday in Prague. All the staff are excellent especially the staff at the front desk. The hotel is just out of the craziness of all the tourists but close enough to walk to all the attractions. The rooms are very comfortable and the breakfast excellent. Would also like to say thank you to Jan who looked after us while we were waiting to head to the airport, its these times that make this hotel what it is. If you are heading for Prague I can't recommend this hotel enough.

We visited Prague for a long weekend in February and thoroughly enjoyed our stay at the Mandarin Oriental. The rooms, restaurant and general decor were gorgeous but it was the service throughout that really impressed us. Reception staff at check in, the Concierge advice about sightseeing, breakfast service staff and the restaurant staff at dinner were all so friendly and helpful. The main stand out was Zdenek who was extremely helpful when our flight was cancelled and I asked for a late check out. He was a star! We also loved the location of the Hotel, perfect for walking up to the Castle as well close to the Charles Bridge and not far at all from the Astronomical Clock. It was central, yet also a haven from the hustle and bustle. We wouldn’t hesitate to recommend the hotel and would love to return one day.

My recent stay at Mandarin Oriental, Prague was simply exceptional — truly one of those hotel experiences that reminds you what genuine hospitality feels like. From the very first moment, the service was flawless: warm, intuitive, and incredibly professional without ever feeling formal or distant. Every team member made us feel genuinely welcome, anticipating needs before we even had to ask. The staff’s attention to detail and authentic kindness created an atmosphere that felt both luxurious and personal. The location is perfect — peaceful and charming, yet ideally positioned to explore the beauty of Prague. Returning to the hotel after a day in the city felt like coming back to a calm sanctuary. Breakfast deserves a special mention: outstanding quality, beautifully presented, and with a variety that makes every morning something to look forward to. Fresh, refined, and served with the same impeccable care that defines the entire property. The overall experience was seamless: elegant surroundings, exceptional comfort, and a team that clearly takes pride in creating memorable stays. Everything simply worked — effortlessly and beautifully. A truly top-class hotel in every sense. I would return anytime and highly recommend it to anyone looking for excellence, warmth, and unforgettable service.

We had drinks and food in the bar area and the service from Ana was excellent. The cocktails were perfect and the dim sum was delicious. Ana was kind, friendly and gracious, which made our meal memorable. I highly recommend.