The Mozart Prague

We were very well looked after by the entire hotel team. Every member of staff was consistently friendly, helpful, and professional. We especially appreciated the handwritten welcome card in our room, a lovely personal touch. When I mentioned at check-in that it was my mom’s birthday the following day and the reason for our trip, they kindly left wine and cake in the room, which made her very happy. The hotel itself is beautiful, but there were a few comfort-related issues. The room did not stay warm enough at night, and the bathroom design was also somewhat problematic: The shower had only a single glass panel separating it from the toilet area, while the other side remained completely open and in the same level that the rest of the space. Because of the shower's position and the fact that one of the shower head settings sprayed forward rather than downward, water would splash to the entire bathroom. In the end, we had to use the handheld shower head and hold it throughout the shower to avoid flooding the space. The sinks also lacked countertop space for toiletries and personal items. For reference, we stayed in Room 103. Access required crossing an open courtyard, meaning we were exposed to the weather each time we entered or left the room. As it rained during our stay, this was inconvenient, although umbrellas were provided. Cleanliness was generally very good (the bathroom was spotless and the bed was always impeccably made), but we did find a pill on the room floor, suggesting it had not been properly cleaned. I also felt that the room lacked adequate mirror lighting. There was a small wardrobe with a mirror on the inside of the door, but there was no direct light above it. Even with all the room lights turned on, visibility was still poor, making tasks such as applying makeup quite difficult. I had to choose between having a proper surface to place my makeup while applying it but poor lighting (the wardrobe mirror), or better lighting but no surface space (the bathroom sink area). In addition, it was not really possible to see one's full reflection, and the mirror’s location behind the outward-opening bathroom door made it impractical whenever someone was entering or leaving the bathroom. Also, the extra socket near the bed was not working, which meant I had to unplug the bedside lamp to charge my phone. There was one final issue: Upon arrival, our group of four guests, staying in two rooms, ordered four complimentary “Welcome Drinks” as I am a Silver member and both rooms were booked under the same membership number. At the time, I was unaware that the benefit only applied to the room where the member is actually staying. Unfortunately, this was not explained to us by the staff member who served the drinks; I showed her the voucher in the app and she confirmed that everything was fine. We were told that all the drinks were covered by the voucher. While mistakes can happen, the matter was also not mentioned during check-out (we were told that everything was settled), and we were not informed of any additional charge at check-out. About a week after checking out, I noticed that my credit card had been charged for all four drinks. Not only was the charge made without prior communication, but it also did not take into account the two complimentary drinks that I was entitled to as a Silver member. I had to contact the hotel myself to understand what had happened. Once I did, the hotel corrected the issue and refunded the amount corresponding to the two complimentary drinks, although without acknowledging or apologizing for the mistake. While I appreciate that the matter was eventually resolved, I believe it would have been preferable to communicate with us before processing an unexpected charge, especially when there appeared to be a misunderstanding regarding the benefits included with the reservation. Overall, despite these issues, our stay was very positive thanks to the excellent staff and the hotel’s location. This feedback is intended as constructive suggestions to improve the guest experience.

I recently visited this restaurant with my girlfriend. It's located by the river and was very easy to find. The courtyard is beautifully set out and creates a lovely atmosphere. From the moment we arrived, the gentleman at reception was welcoming, smiling, and happy to greet guests. The food was very good. To start, we ordered a Croque Monsieur and the beef tartare, both of which were prepared to a high standard and thoroughly enjoyable. For the mains, we chose the schnitzel and the risotto. Personally, I preferred the schnitzel, while I found the risotto a little rich for my palate, although it was still well executed. For dessert, we had the chocolate fondant, which was absolutely delicious and the perfect way to finish the meal. Our hostess was absolutely superb—engaging, intelligent, personable, and incredibly funny. Her warmth and professionalism elevated the entire dining experience. The food was very good, but our hostess was exceptional. She turned what would have been a great meal into a genuine 10/10 experience. Highly recommended.

Great service, clean and spacious rooms, comfortable central location, food is delicious and spa is relaxing. Special thanks to David who's been advising on places to visit, and making reservations.

Fabulous Hotel and Staff in the perfect location thanks to Alan and all the staff there for making us feel so welcome loved it!

We stayed in this Amazing hotel, which is right on the river in an excellent location for seeing the city. The rooms are spectacular, Spotlessly clean with very comfy beds indeed. The Concierge Mr Allan Jones is a wealth of Knowledge and goes above and beyond to help with Anything you need to know. We had Breakfast which I have to say that there was something for every palate. Will Definitely be returning.