The Mozart Prague

The location was wonderful, but service fell short of 5 star. My daughter’s first room had a terrible odor. They did ultimately switch her room but never once did they acknowledge or apologize for the smell. In order to switch, it meant we were in different parts of the hotel. Small things like our towel warmer did not work and there was no concierge.

To start with and most importantly and as expected the room views published by Hotel on their site and other sites are not real! I booked a room for €500+ a night just for the view and it was disappointing but honestly i wasn’t surprised. You can see the castle and the bridge from a couple of windows if you stood the correct way but it’s nothing compared to what’s published. The room is small but nicely equipped. Hotel building is historical so you need to expect all the issues that come with that but nothing is a big deal really. Front dest staff are super friendly and helpful. Breakfast was basic but the venue was really nice. Hotel is only minutes away from Charles Bridge and around 10-15 minutes walking to old town center. Overall it’s a nice hotel with excellent location.

I’m very glad I chose this hotel, primarily for its excellent location. Although I was initially hesitant as it was unfamiliar to me and different from my usual luxury stays, it turned out to be a wonderful choice. The atmosphere was especially charming during the Christmas season, with beautiful festive décor adding to the experience. We had booked a standard room but were pleasantly surprised with a complimentary upgrade to the Mozart Suite, which was the highlight of our stay. The suite was stunning, spacious, and exceptionally comfortable — truly a place one could live in. We are very grateful to the gentleman at reception for this thoughtful gesture, which made our stay feel even more special. The suite was spotless, peaceful, and offered great value for money, especially considering we booked close to Christmas. Service throughout the stay was excellent; the staff were consistently warm, welcoming, and attentive. Breakfast was enjoyable, though the selection is small and intimate rather than a large buffet — something to keep in mind for those who prefer more variety. This did not detract from our experience at all. Overall, it was a memorable and delightful stay that I will always cherish. I would happily recommend this hotel without hesitation!

The location is outstanding. Less than 5 minute walk to Charles Bridge. Very close to the two major Christmas markets. Great view of the castle. The room was quirky. Our room had ceilings that were part of the roof and we were not able to stand upright due to low ceilings - in the hallway leading to the room and inside the room itself. We made it work, and no complaints …. but “heads up” on this nuance. Other finishes, fixtures, water pressure, etc were great! Atmosphere, service, etc were all just fine. What you expect from a luxury hotel. Very nice and helpful team of people. We would stay there again - but I’d ask about ceilings and any other nuances that could possibly come with an older building

My husband and I arrived about 1pm and only had to wait about five minutes after checking in to be shown to our room. We stayed in a Deluxe Suite with river and castle view. The room was huge with a separate living area. The bathroom and toilet were also separate. Our bathroom had Rituals toiletries which I love! We never had any problems with hot water. My only criticism with the bathroom was that you had to step in and out of the bath to have a shower so wouldn’t be suitable for people with mobility issues. The hotel is located in the old town so excellent for all of the historical sites and shopping. We walked everywhere and didn’t feel the need to use the trams. Staff were very friendly and were happy to make dinner reservations for us.