The Mozart Prague

My husband and I arrived about 1pm and only had to wait about five minutes after checking in to be shown to our room. We stayed in a Deluxe Suite with river and castle view. The room was huge with a separate living area. The bathroom and toilet were also separate. Our bathroom had Rituals toiletries which I love! We never had any problems with hot water. My only criticism with the bathroom was that you had to step in and out of the bath to have a shower so wouldn’t be suitable for people with mobility issues. The hotel is located in the old town so excellent for all of the historical sites and shopping. We walked everywhere and didn’t feel the need to use the trams. Staff were very friendly and were happy to make dinner reservations for us.

Well, like in every great trip, comes a disappointment. We arrived in Prague ready to hit the ground running. The staff at Mozart Hotel had a different idea. Let's say it was and is a cluster. Our room is way up in the attic. We take an elevator up to the 4th floor but have to walk outside to enter a steep staircase to our room on the 5th floor. On our first trip up, the bell service forgot the keys, so we had to wait. Dragging our suitcases up the staircase is a nightmare. There are stairs down into the room and even more down to the shower. Next door, a spotlight shines into our room, hence the blackout sleep masks on the nightstands. The staff had to come up to show us the roll-down blind, which is shy a few inches on either side. The shower floods since it only has half a door. There is no shower gel, just hand soap. The “shower” soap dispenser falls off the wall when you press it. The hot water is scarce. Mold floats up from the grout when the floor floods. There are no plugs by the bed, no USBs, and night table lamps that don't have a place to plug in. This morning we waited to leave our room so maintenance could throw a bed down the lonely stairs out. Yes the bed broke apart but we managed to dodge the bits. I loved Accor hotels. I got spoiled with Grand Amsterdam, Fairmonts, Sofitel St James, Sofitel Munich, and the Bachleda. I loved all Accor hotels so much that I bought stock. I was not even recognized as a loyal member by the staff. The bed was comfortable. The location is wonderful. So, yes, disappointed is mild compared to how I feel. This was the most expensive hotel of the four we stayed in this vacation. Never again!

Set perfectly on the River Vltava overlooking the Charles Bridge and a short walk from the Old Town. Modernised but still full of character and, with that, some idiosyncrasies, like difficulty with getting hot water for showering and washing - be patient, it arrives eventually. Superior room, 2 floors above street level and facing into the courtyard, it was a very peaceful location. There was no noise from the streets below or even the adjacent rooms. A large modern bathroom at one end and a walk in wardrobe at the other end of slightly tired room. There was a fridge with complementary water, coke and beer, refreshed every 2 days. The staff are a delight. Smiling, welcoming and always keen to help. A fault with a hair dryer and the toilet flush were quickly resolved. We ate in the hotel on two nights out of our four night visit. It's tourist prices but the quality of the dishes was excellent. Breakfast was included - both buffet and a la carte options - for us that was poached eggs cooked to order. I had no issues getting gluten free bread and there was a small cereal selection plus yogurts and dried fruits and nuts. Would have liked a wider choice of fresh fruits - perhaps citrus and soft fruits like raspberries, but there was melon, fresh plums, kiwi fruit, meats, cheeses along with a selection of pastries and breads. Hot buffet dishes included sausages, bacon, baked beans, mushrooms, scrambled eggs.

Stunning hotel, fantastic location next to everything and public transit right outside the door. Staff went above and beyond to make our stay comfortable. Room was beautiful and impeccably clean.

Many trips to Prague but first stay at the Mozart. This converted palace is simply gorgeous, rooms are super spacious, very very comfortable, centrally located to walk Prague. The real treasure is their incredible staff. Friendly and welcoming, professional and the most helpful I have found. The stay was a pure joy. The is 5 stars for real. David Berger