The Mozart Prague

Superb hotel. Staff are very courteous and helpful and very well trained. Location couldn’t be better. A gem.

We stayed at the Mozart Prague for 3 nights in between our trip from Milan to Frankfurt. We had never been to Prague before and it was difficult to pick the right hotel out of so many choices. This hotel is in a perfect and picturesque location. It is next to the Charles Bridge and a quick walk to the very busy touristy area yet close enough to the quieter areas. It is a former palace and a beautiful hotel. We originally booked a Deluxe Suite, but when we checked in, they upgraded us to the Mucha Suite, which has a separate bedroom and a large living room with very high ceilings. There was no real view but the elegance of the room made up for it. The minibar was complimentary which I think was a first for us. The rest of the hotel was elegant and all the staff was very friendly and helpful. We added the breakfast option which was well worth it. There were a lot of food options and it’s always nice for us to already start the day exploring after having a good breakfast. One of the notable staff was Shoko who was there everyday at breakfast and was always friendly and helpful. Our only very minor issues were that they must leave all the room windows open when the room is not occupied. So there were a couple flies that I had to get rid of when we first arrived. The other issue was the air conditioning. Because it is such a big suite, the bedroom AC just couldn’t make it as cold as we would like. We know that it is a spoiled American issue as I don’t think we’ve ever had a European hotel room or restaurant that was as cold as we’d like in summer. Though, after the first night, we realized we could close off the bedroom from the rest of the suite while we slept and that worked much better. Overall it was a great stay! Although it was a little pricier than other hotels in the area, it was worth the experience.

Very pleasant stay. Staff were attentative to our needs. Ideal location near Charles Bridge. Had a lovely stay, will go back again !

A beautiful hotel located next to the Charles Bridge in Prague. I stayed for 2 nights and hope to give a fair opinion. Pros: - Dominique and Oxana from front desk, Beate from cafe and the food manager, evening front desk British guy(super cool) welcomed me to this beautiful property. They are all an amazing team and very welcoming and positive. This whole thing is run by a few people and most of them are amazing. - I was given a bigger room as requested for an upgrade which had a lot of charm and potential and a private balcony which I did appreciate a lot. - There was a welcome amenity of bottle of wine and a mini bar with soft drinks, etc which was also quite nice to have. - The mattress is comfortable for a good night sleep for dark hours and the property is quiet in the evening even with its central location. - Location of this place is amazing, you walk to the Charles bridge in under 2 mins. It is an old Pachta palace which has been partly renovated and partly not. - Interiors courtyards, the walking gallery and other common parts of the hotel are really beautiful, room I got which was called the "Royal suite" or " Pachta palace Suite". The room itself was fine, the history of the place is what makes it special and that is been told by every staff member each time you have a question about the place. Space to improve: - I think the room was quite badly maintained, there was glass on the first night in bathroom that got in my foot, and to my utter bad fortune I broke a glass next morning which could not be clean after 3 attempts . - The wooden floors are severely broken and the personally I have stayed in over 1200, 5 star hotels and over 200 heritage properties, but never received a room in such quality. The washbasin was cracked, the toilet walls were damaged with holes, the bathroom area has a shower with no curtain, no exhaust in bathroom. Small mini fridge is very loud. It was an upgrade but I was paying almost 500 euros for 2 nights and it was not worth it honestly. If it was not for the kind staff, I would give 2 stars for the room alone. I respect the history of the place but if your room is not up kept in a 5 star manner, which many other rooms including fresco rooms and the rooms in renovated parts were really nicely kept(and were available on the day as I checked online later, but not offered to me); it is not worth it for this particular room. I think this experience could have been much better and not this unfortunate, if they gave a better room and renovated room. I was shown an alternative room in deluxe category but it was also quite old and stuffy honestly, I walked out in 30 seconds of being in there. - No bathtub in "suite", no swimming pool(understandable history), BLACK MOULD in shower area(have pictures), bugs coming out of toilet and bathroom each day, low quality amenities, I mean no offence to Rituals toiletries but this is not a 3 star hotel so please quit that. Cheap tiles in the bathroom and toilet of the room. The bathrobes have seen better days please get new ones. - No turn down service, and NO BLINDS in the room, it is bright early morning and the staff was surprised I wanted to have closed curtains, this is something every 5 star has, a turn down service, you cannot have bright rooms with bad curtains and no blinds. Not every one sleeps deep. - This hotel has a lot of potential, I mean incredible location, most of the staff great but because they don't have any branding from ACCOR yet, all the faults can be visibly seen if you are a regular to Accor. Once branding will come a certain level of service would be expected and hopefully provided by the management. All in all a fantastic location, a great property with a lot of potential, definitely not a 5 star yet, but has the potential to be one of the best places in Prague, provided right approach and correct branding and some input to amenities and outlook. I do wish to see how this place grows and hopefully visit it again on my next trip to see the improvements. I sincerely thank all the team members who were friendly. I am writing this again here and want to make it clear that there were better rooms in the hotel, and as they mentioned the historical place has challenges to renovate, basic hygiene of mould and broken things on floors and cracked washbasins are not in code of archaeological upgrades once they have been installed in the recent years, which is the case here. Also, late check out was not a confusion, however frustrating, I do give my review unbiased and honestly, as always.

We like the Location is very near to some of tourist attractions, the room is good and clean. The AC is cool enough for the summer. But i have a complaint for the water bottle in our room, i found that there is lipstick on the water outlet of the bottle. Some customers did not understand that those bottle can not be drink directly, they can use glass. As for the hotel staff have to check the cleanliness of all the bottle not just fill them with water without checking