1 Hotel Hanalei Bay

This bar was so wonderful in all respects. Kyle, Devin, and Hi’ilanei were such lovely hosts, so welcoming. We cannot WAIT to come back for delicious drinks, great music, amazing bartenders and ridiculous views.

Terri, my esthetician, was lovely. The facial massage table condors you in a zero gravity position making you that much more relaxed. The facial and spa experience were amazing.

This hotel is such a special place. If you are lucky enough to stay here even once in your lifetime, count your blessings. The scenery and location are picture postcard perfect. The hotel is large but never feels overly crowded even during peak travel seasons. The bar and restaurant settings are second to none. The staff, for the most part, are very friendly and well trained. I appreciated the convenience of booking services and reservations via the 1 Hotel app. Our mid tier room cost $4000/night when including all taxes and fees. At prices like that, service expectations are very high. On that note, there were a couple of disappointments: 1. Housekeeping services in our room were spotty. Dirty washcloths were removed and not replaced each night of our stay, necessitating a call for more. Dirty glasses were also not collected nor rinsed and returned to their correct location. The hotel is very focused on sustainability, which I support, but this felt more like a lack of attention to detail. Bathroom toiletries were also not straightened up when the room was serviced Overall, an opportunity for improvement. 2. The beach seating situation is my largest complaint. There are about 65 beach beds on the shore. About 20 are available for complimentary guest use. The other 45 have to be paid for at eye watering rates each day for daily use. The 25 complimentary beds go quickly leaving guests with no other option than to either sit on a towel in the sand while the remaining 40 beds sit mostly empty or fork out a minimum of $400/day if you want a real place to sit. Again, at $4000/night, a beach chair to sit on is an absolute minimum service expectation. 3. Breakfast- we booked through Chase travel so daily breakfast for 2 was included. Keep in mind that if you have to pay for breakfast, the only option in the restaurant is the buffet which costs $75/person including taxes and gratuity. This was my second stay at One Hotel Kaua’i but I’m not sure if I will return.

It is always good to see a familiar face when going to your favorite place. Love seeing Anthony, didn’t see him when we came in but he was there the next morning, wish we checked in with him.

Excellent stay. The setting is absolutely beautiful. From our intro with Matt to our check in with Dayna we could tell we were in good hands. Every staff member went out of their way to make for a wonderful visit. Despite the hotel being at high capacity over the holiday week it never felt too crowded. We had such a nice time we ended up extending our stay . Thank you to all the hotel team members!