1 Hotel Hanalei Bay

Beautiful resort in Hanalei. We travelled in August with our kids and booked guaranteed connecting rooms. The property is gorgeous. Beds are amazing. Amenities are five star. Very little to no complaints just be aware that dinner reservations should be made in advance and all restaurants are pricey. For our family with teenagers we found that three nights at this hotel was enough for us as rooms are studios and not very spacious. We later hoped to a bigger villa on another island with more space to spread out.

One Hotel Princeville has a wonderful location in Kaua’i. The 1 Kitchen restaurant is superb, especially for dinner, the adult pool is picturesque and warm, and the housekeeping is communicative and prompt. The valet parking can get bottlenecked sometimes so leave ample time to call for your car (20-25 min). We felt the Manager Daniel Aurelia was excellent and responsive. The concierges Kelly and Shannon were friendly and helpful. Masseuse Machiko is our recommendation for a fabulous massage. Waiters Jimmy, Chelsea, Meghan, Marita and Paloma are upbeat and very attentive. Hostesses Ahsley and Cierra were great. We really liked Diana in Neighbors restaurant, and Gemma as the omelette chef in 1 Kitchen. Albert in Maintenance was courteous and professional. Lastly, we were impressed with Ryan and Tyler at Valet Parking.

My husband and I had an overall good experience here for our anniversary trip because there is no other more gorgeous view of the Na Pali mountains than from its balconies, and the hotel itself is equally gorgeous, but as many viewers have said, all services are painfully overpriced. If you resign yourself to paying double for everything, you can have a good time. Yes, the rooms are dark and cavernous, but they also gave us a free room upgrade from mountain to partial ocean. So many have complained about the 1 Kitchen restaurant, but other than being grossly overpriced, we found the food and drinks there excellent. The more surprising disappointment was the Welina Terrace restaurant. Not only was the food very meh for a sushi restaurant, the whole place has a stuffy, snooty attitude. A manager there was very rude to me and completely ruined our dining experience. She singled me out for supposedly being too close to another customer when trying to take a sunset photo. There were many others doing the same thing! She claimed I was “ruining his experience,” when the man had his back turned to me the entire time and didn’t even seem to be aware I was there. We made a complaint and they comped a couple of things off our meal, but it didn’t make up for the ruined dinner. We immediately cancelled our next two reservations to eat there again at the hotel and dined elsewhere. So what did the hotel actually get from this other than allowing some manager to be rude and officious? Yet the hotel allows loud and drunken behavior by the guests at the pool, so much so that we had to move from our rented cabana one day to a different one at the other end of the pool. Now that was definitely “ruining our experience!” The management is so hypocritical. As long as someone is running up a large bar tab at the pool, you’re completely welcome to ruin another guest’s time there. I would say that very flawed management continues to be a problem in preventing this from being a great hotel. I wrote to management about our poor experience at the Welina through the concierge desk email and never received a reply. Also, don’t be disappointed if you never get to sail on the outrigger in Hanalei Bay highlighted on the 1 Hotel website for activities. They don’t have enough employees to operate it even if weather conditions are perfect. They mostly just rent kayaks and that’s about it. It’s not really a fully functioning company.

The hotel was amazingly beautiful. Everywhere you walk it’s a stunning view. The staff was excellent as well, especially Kalani, who’s part of the pool staff, he helped me create a bouquet of flowers from around the property and helped construct a vase out of a coconut. He single handledly made my experience so much better. I’m getting married here and his special touch helped make our special trip even better.

It is really nice for a honeymoon or for a vacation the beds are sooo comfortable I love it and u are right on the beach