1 Hotel Hanalei Bay

Best time ever! Dayna was the sweetest and got us all set! Best room I’ve ever stayed in! Def coming back! You will not be disappointed! Love all the amenities, pool and beach are the best esp the infinity pool on the top floor, 1 kitchen delicious too!

Overall our experience at the 1 Hotel Hanalei Bay was disappointing. We booked a few days away to celebrate my wife's birthday, leaving the kids with the grandparents, and chose The 1 because we'd never been to Kauai, liked the sound of the wellness / conscious approach they take and the reviews were great. However, if you're looking for something in line with a Four Seasons, Rosewood, St Regis, etc - all of which are in the same price bracket - The 1 does not meet those expectations unfortunately. Positives; -Room is really well appointed and stylish. We had a terrace (which we never used!) and a seating area making it a good amount of space. Also the drinking water tap in the bathroom is a great touch. -Spa is a delight. Expensive but really good quality and service. -Gym is one of the best hotel gyms I have been to. -View from certain rooms / Welina Terrace restaurant is beautiful. Negatives; -The hotel had been in touch ahead of time to confirm arrival time (I arrived a bit later than I had said, around 315pm) but despite this communication the room was still not ready until 4pm. -During the booking and lead up to the trip I had booked a table at Welina Terrace for my wife's birthday and, as you normally would, asked them to make a fuss of her. No one mentioned it at check in or at dinner. Not a huge deal but something you would expect from a hotel such as this. After a mid-stay survey they did send her a gift. -Welina Terrace is beautiful, looking over the water / opposite mountain range but at sunset it's like rush hour at Disneyland. We'd booked a table for dinner - I booked a long way out to make sure we had it for her birthday - and had to suffer through crowds of people pushing in front of our table to take sunset selfies, multiple groups even asking us to take them. -I didnt feel that the staff were particularly focused. When I was checking in the man at recpetion kept looking over at someone else, the staff in 1 Kitchen (breakfast) were perhaps spread too thin, etc. Obviously some went above and beyond but in general the level of service was not what I had expected. -There were numerous errors on our folio at checkout, one of which I am still resolving after returning home. Kauai is a beautiful island and the hotel certainly has upsides, but if you're looking for proper luxury and service, Im not sure this is the place.

Our trip was fantastic and we cannot wait to return! At check-in, we had the opportunity to work with Sudi, whose warm and personable nature instantly made us feel welcome and set the tone that was met throughout our stay. Throughout the resort, service was outstanding—from breakfast to the poolside/beach service. Loved every minute of our trip.

1 Hotel is not just a luxury hotel, but a mindful one. Located on one of the world’s most beautiful spots, they are creating an environment where you are not hurting our planet by wasting water, paper, and other valuable resources. Even the spa doesn’t have printed menus, but instead have QR codes, and the same goes for room service menus and even the do not disturb signs! The staff is incredibly warm and welcoming (thank you Vincent, Dayna, and Mathieu) Yes, it’s expensive but if you can afford it, don’t hesitate to book here because it is absolutely THE BEST place to stay on the island of Kauai.

This hotel is beautiful. The public areas are lush with beautiful plants. The views of the mountains from all over site were amazing. The main pool area was large with many chairs for relaxing. The pool design offered great ledges to play with our grandson. The rooms are spacious so you don’t feel cramped during a week stay. Anthony checked us in and checked us out. He was great. He explained everything and with our package explained the bill which was a challenge. If there was anything negative it might be the food options at different times of the day. For example the sushi restaurant was not open for lunch and there were no waiters offering drinks or snacks by the pool.