1 Hotel Hanalei Bay

We splurged and decided to stay 9 days at The 1. 100% my decision to book and pay $25,000 for 9 days yes. But went you spend this type of money I think is reasonable to expect the best of the best in all categories when staying. As we arrive we were greeted with a Traditinal Hawaiian Kukui Nut Lei, nice touch, but the bellman was ripping open the made in china Amazon box as we stood there watching to try to pull 2 out to hand us….. Hotel is a vibe for sure, views are u real. But the service and any sense of feeling special or haven't an expierence outside of staying at any other nice hotel just didn’t happen. We booked a suite which was in a long dark hallway that shared the same path that all of the carts, employees, tools, etc shared. Constant noise and the hallway was filthy. Just not what you Expect when staying in a suite. Service came to the room some days some days not, we had to ask the front desk to have the room made up. As far as using their concierge service to book any activities, yes, they are glad to book them for you, but they only recommend their preferred vendors which is fine. I booked an $1700 helicopter ride. When the lady printed out the form for me to sign for the charge, there was a tip line insisting that we tipped 15 to 25% on the 1700. I told her I would be tipping the pilot in cash in person. Then she went to uncomfortably notify me that that tip is for her and was expecting us to tip around $200-400 Just for her booking our flight online, which took all the five minutes…. It’s that typical being stared at uncomfortable moment Of what to do which you should never experience that at a hotel like this…. I only tipped $25 because of this. After that happened, the reps demeanor completely changed. I even made a contact with her for the next four or five days after she booked it and not once did she say hello or even smile she even went out of her way to look down. This would probably be a good hotel to stay At maybe three nights total just to experience the location and the hotel but I 100% will not recommend staying any longer than this to anyone.

This hotel is truly magnificent. First of all, the location of it, being a short 40 ish minute drive from the airport, puts you into a very quiet but lively portion of the island. Unlike many of the areas of the island that are tourist heavy areas, this hotel does not see the foot traffic like others do. And because of this, driving was necessary to get around just about anywhere, but the valet parking and team for managing our vehicle was EXCEPTIONAL. The resort itself is elegant, but so fun and lively. Every detail of this hotel is magnificent, down to the aroma that fills the air around the entire resort. The service was consistently fantastic and the food was so so good. We ate at each portion of the resort and I could not point to one aspect of it that was better than the rest. This trip was for my wife and I on our honeymoon and we felt very special with so many special recognition and gifts throughout the week. The pool was maintained and was always so perfect. If we come back to Kauai, there is no resort I would rather stay at. I would recommend this place to absolutely anyone.

Thanks to 1 Hotel for this great experience. All the staff is very welcome, a special thanks to Edgar where at the pools make sure you are well served. I have been coming here for the last 2 years and will keep coming back!

Had a spectacular experience, family and I came for celebrations. Honorable mentions to the following staff that truly made this an experience for us Mary in 1 Kitchen, Wanda in the bamford spa, Kawika (Sandbox/Beach) , Toon (Guest Relation), Martin, Yovanka (Welina Terrace), Nialani (Bamford Spa), Cody ( Bamford Spa)

1Hotel Hanalei Bay really delivered, my family and I had one of the most luxurious and adventurous vacations ever. This was our last trip together before my oldest leaves for college this summer and I just can’t say enough about this hotel. Every detail, every staff interaction and every bite was memorable. One standout performer for us before, during and post stay was our guest relations/concierge contact from the 1Hotel, Vincent Barnett. Vincent single handedly performed miracles on a daily basis making, changing and recommending plans as we navigated weather and 3 teenagers who couldn’t make up their minds. We can’t wait to go back!! Mahalo Vincent