1 Hotel Hanalei Bay

Kyle Devin and jay were the boys! Definitely made our time enjoyable

I don’t ever leave reviews, but I just had possibly the best massage of my life with Wanda in the spa of this lovely hotel. I would highly recommend this wonderful hotel and outstanding spa.

I read reviews everyday up until my actual trip and some of them left me with anxiety being that we were spending a pretty penny. Thankfully, we still went and we had the best experience even before arrival. We had a major flight delay causing us to miss our first night. Our travel agent worked with them and we were not charged for this missed night. Imagine the anxiety we had having to pay so much and missing a night. They relieved a lot of stress with that simple gesture. Upon arrival, valet, the guy that checked us in and the bellman were all great. The bellman was super informative and gave us the grand reveal of our view. Literally breathtaking. Breakfast buffet was decent, would I have paid outright for it? Probably not but it was included in our package so it was good enough. Presented well. Want to compliment jimmy and moe for their exceptional service. We had jimmy one day and moe the next and jimmy made sure to tell moe that we “liked oat milk” and he brought it to us without us requesting. Same with the valet, did not get the guys names but we unfortunately got into an accident on the island and had to swap out rental cars and they asked us about it everyday after. We mostly stayed at the adult pool which we had no issue getting chairs at any day we tried. Downstairs wasn’t really our vibe being that we don’t have kids but the adults only area was great and the view cannot be beat. We are not super hard to please but as I mentioned I was nervous being that we were dropping a good bit of money on this but I absolutely feel like it was worth it for the views and service. We will be back.

The hotel is beautiful and peaceful, very relaxing. Food is fresh and clean. Personnel is very friendly and sweet. BUT the hotel shares public beach and many strangers from outside just walk in to premises without being checked by pool attendants. They swim in the pools and sit in hot tubs. Even concierge stated it’s a huge problem. I DO not recommend pregnant women and guests with suppressed immune system take their hot tubs and swim in the pools. It’s very dangerous. I personally got UTI and my husband skin rush from sitting in the hot tub once. Not a single manager returned my calls, after I tried to bring it up and file a complain. That tells it all.

I'll start with the great things about this hotel. 1.) the grounds and the views 2.) the music 3.) the pool & beach staff We would never recommend this hotel and we will not be back. -I called the hotel a few times about 10 days before our trip and couldn't reach the concierge so I left a message letting them know that I was interested in setting up some activities. I never heard back from anyone. -Basically, from the moment you arrive, you get the feeling that the employees don't like the tourists. Don't expect an experience like the Ritz Carlton or The Four Seasons. It's not even close.......1 Hotel is not a great experience in hospitality, service or dining. -Upon arrival at 2:45pm, we were told our room was not ready. We had traveled over 10 hours, so to hear we couldn't get in our room was very disappointing. -While waiting for our room to be ready, we had lunch at their main restaurant and couldn't even eat the food because it was so dried out and bland. -We received a text message telling us our room was ready and to click the link for our key. The link simply sent us to their website. We walked back to the lobby, our luggage had been taken to the room already. so nobody walked us to our room, there was no information given about the hotel. She simply pointed and said, "turn right, then left, then go through a door down the hall to find your room," As we went in search of our room, we noticed that other guests were also lost and uniformed. -There's a coffee machine in the room but there wasn't any cream. I phoned to ask for cream which arrived over an hour later. They must be very short staffed because that was our experience anytime we needed anything in our room. -We tried a few meals on property and the food was so bad that we went off property to eat for the rest of our trip. Don't waste your money here, you'll be disappointed.