1 Hotel Hanalei Bay

We are absolutely loving our stay at the 1 Hotel!!!! We just got engaged and celebrating on a little trip to Kauai - couldn’t imagine a more perfect little oasis. Pure luxury - amazing food, amazing rooms, and the service is fantastic. Sudi helped us check in and he went above and beyond!!!! Some of the best service we’ve ever had at any hotel. We already can’t wait to be back! Thank you Sudi!

Our stay at this hotel started on the wrong foot and only went downhill from there. The check-in process was an absolute disaster, slow, disorganized, and clearly mismanaged. While we were stuck waiting to check in, we went to have a bite at 1 Kitchen, and the service there was just as bad. Drinks didn’t arrive on time, the salad came without dressing, and the food was not fresh at all. To make matters worse, my sister-in-law never even received her luggage, and instead was given someone else’s bag. That was a whole separate nightmare trying to get it resolved. Because of the hotel’s poor management during check-in, we got cranky and completely missed our dinner reservation that was planned specifically to watch the sunset, something we had been looking forward to. This completely ruined our first day. Definitely not five star service. When you compare it to the Four Seasons or Ritz-Carlton, they try to be like them but they fail miserably. Unfortunately, this isn’t the first time we have had such an experience with this hotel brand. The same kind of poor management happened at their Miami location. Overall, this hotel is absolutely not recommended. They suffer from terrible management, disorganized operations, and no sense of empathy toward their guests.

At check in we had a great experience with our check in manager Sudi. He really made a huge effort to make our stay special. Put us in a gorgeous room, and took care of everything we needed from A-Z. We will for sure be coming back. Next level service

We live on Kauai and brought our friends from New Zealand to Hanalei 1. The whole experience was breath taking. Anthony, at reception was exceptional. Very friendly, helpful and accommodating. Bobby, the concierge was incredibly helpful when our friends had an issue to resolve in New Zealand. Carrisa, our waitress at 1 Restaurant was gracious, patient and friendly during our dinner. All the staff throughout the resort were kind, helpful and accommodating. A truly 5+ star experience. Mahalo nui.

Lovely location; beautiful views. Service really, really mediocre. We visited during school holidays and it was overrun with loud families with insufficient staff to cater to them. We waited and waited and waited in the “waiting area” on arrival and ultimately had to go and find someone to check us in. We headed to the pool to wait for our room and could not find a pool guy to order drinks from until a “celebrity” couple sat down next to us and suddenly there was someone asking them if they wanted their “usual” while completely ignoring us! For $1,600 a night, I recommend you go to Kona Village Resort on the Big Island.