1 Hotel Hanalei Bay

First class all the way at 1 hotel hanalei bay. Starting right from the moment we checked in. Sudi was great and quick to help. Accommodations are second to none and are only out done by the views

Sudi, Gilbert, Selina, Eric, Jimmy, and Doug were great and extremely friendly and hospitable. We stayed for 10 days, and the service and people were amazing.

The 1 Hotel is selling people on a luxury experience from the moment you begin the booking process, and I will say the property, pool, restaurants and rooms are gorgeous and allow guests a beautiful experience. That being said, my husband and I had a pool view terrace room, and when we arrived at check-in it was overall a chaotic and impersonal experience that centered the previous guest! Upon arrival, we spent about 10 min wandering around the "check-in" area before anyone noticed us, and that was after we approach staff and told them we needed to check in. That really shouldn't happen at this level of resort. Then as we went through the process, we were told that our check in was going to be delayed by at least an hour (check in is at 4pm) because the previous guest in our room was an AMEx preferred guest so they received a late check out which was pushing our check in PAST regular time! This is a MASSIVE no no in the hotel industry. You dont let a previous guest impact the next and, you dont tell the next guest WHY! The guy checking us in minimized the situation and didnt offer anything as compensation for the fact that now our stay and time was impacted. He told us we could use the pool and shower in pool showers, but our bags were now in their storage. It was incredibly awkward. After pressing him, he gave us a hotel credit, but had a hard time recognizing that this had impacted our experience which is the whole schtick here. We had to LEAVE, and come back 90 min later, only to get into our room: no bags. We call the front desk, and they tell us its a mistake and the bags were misplaced, they will be there soon. 45 min later, the bags arrive. We tell the bellman we are upset, and he says, "its not my fault!" Not, "Im sorry." The overall check-in experience made us feel like absolutely no one was tracking or caring about us as guests or people, and it ran counter to the marketing of a totally personalized experience that you are supposedly paying for. When we expressed disappointment, it was also glossed over. The Hotel is an incredible property. We enjoyed every amenity, but at a few key moments there were bad business practices that led to us not not feeling valued or even seen and that wasnt great.

We had an amazing experience . We were greeted by Yuda at check-in who made us instantly feel like we were on vacation. The rooms are gorgeous, the views are even better. Immediate beach access and the hotel is located in a place that makes it easy to get to other attractions like Hanalei, Limahuli gardens, Haena and Hanakapiai trail. Would definitely stay again.

I got my wedding nails done here and it was literally the best manicure I’ve ever had! Dina is absolutely amazing, so friendly and sweet. I wish I lived in Kauai just so I could book her every single time. I also love the polish she used, it’s much nicer and healthier than other polishes/gels. Highly recommend!!