Hotel Providence

my friend booked this hotel for a girls getaway,first they told her there was parking.,what they didn't yell jer it was 80.00 for 2 nights to park your car. Also no complimentary wayers,no snacks,they gave us one wash washcloth for 2 people,them our key would not work.

Nice, comfortable room. Excellent service. Every single person I met 4/30-5/1 2025 was extremely helpful and understanding of the fact I was waiting for my husband to be released from Rhode Island Hospital from brain aneurysm surgery. These woman at the fest, the valet staff, the lounge. It couldn’t have been more perfect and the staff could not have been more attentive. I would stay again in a minute!!

This somewhat quirky hotel had some great features. Old fashioned, but in a good way in my opinion. They seem to have done a decent job updating the old structure. We were on a front-facing room on the 5th floor with a very large bow-window. Triple-pain glass helped to limit street noises, though the thumping from a nearby block party couldn't be stopped by anything! Not the hotel's fault though. They offer a very complete breakfast each day - plus a full made-to-order omelette station on the weekend with a fun and funky chef. All the people working there were very kind and responsive. The hotel lay-out is sorta bizarre - seems several older buildings were joined together with the wandering and somewhat disjointed layout that causes. All the in-room amenities were mostly good and the room clean. Things definitely were on the older side, but not objectionable.

Sebastian was attentive yet unassuming when he was in the meeting room. He checked on our meeting frequently being unobtrusivle. He was kind and wanted to meet our needs. I would like to see many more emploees who care. He is an example of a Great employee!

My husband and I paid a fortune for what we were led to believe was a luxury suite at Hotel Providence. Instead, the stay was a disaster. Shortly after we checked in, we left to explore the city, stopping to tell reception the TV wasn't working. They said they'd fix it while we were out. When we returned several hours later we found nothing had been done because, as they told us, they "forgot" what room we were in (there are only a handful of suites in the hotel). We requested another room - we had originally been checked into the 3rd floor, Mark Twain suite. We were told we could have the same junior suite on the 4th, 5th, or 6th floors. We picked the 4th floor - the Edith Wharton suite. When we got there we realized the walls surrounding the hotel did not clear the 3rd floor so those rooms were very dark and depressing. This was NOT the case with the 4th floor and up. Although several better suites had been available they checked us into the worst junior suite. The buffet breakfast was dismal. One example: there were fruit flies buzzing all around the fruit plate. Some had become stuck in the nearby yogurt. Staff never bothered to do anything about it (or even wipe tables between guests). We could't even get a room key each because, they explained, they didn't have enough key cards to do that. Exorbitant prices, some very real cleanliness issues, shabby furnishings, and a complete lack of customer service.