Hotel Providence

Sebastian, who greeted us at check-in was professional, courteous, and welcoming. So very nice and helpful.. Unfortunately, check in was the high point of our experience at the Hotel Providence. The room was adequate and clean, although there wasn’t any hand lotion in the dispenser, and we only received 2 bath towels. The hotel advertised a hot, deluxe continental breakfast. This breakfast consisted of nutrigrain cereal bars, some granola bars, Costco muffins, some cold cereal boxes, and coffee. There were tea bags but no hot water, and no one in a customer service position who cared enough to help find hot water. The public restroom was filthy, and trash was overflowing. Probably the part of the hotel experience that was most disturbing was the rudeness and general lack of professionalism displayed by the morning front desk representative.

Interesting place. Great location in the old town (more to be said shortly). Its a 10 minute walk from the train station, 10 minutes to the mall and conference centre. I was in the Edith Wharton suite which was comfortable and relaxing. Help yourself buffet breakfast at the weekend, but then on Monday it switched to a disappointing set up in the lobby, coffee jugs, packed cereal, packed muffins. I mean it worked, but it wasn't what I expected. Loads of USB ports thank god. Bit of a moan about the gym. Come on folks, get the machine fixed. It definitely has character. There is some kind of homeless day care centre across the road, so the locals can be a bit off putting, but I never felt threatened. Providence is really civilised, its a great place, and the Hotel enhanced the stay...its not formulaic and sterile like the chains. I got a good nights sleep. Hot water, it was comfortable. Would go back.

Dear Apryl, She is very pleasant and professional. We highly recommend her!! Kudos to Apryl!!

The restaurant staff was great! Sebastian and Apryl were the bomb!

Apryl was a lovely host at breakfast! Loved the room and the view!