Providence Biltmore, Curio Collection by Hilton

It's very different—a somewhat wild mixture of wallpapers, couches, and upholstery. It's something to remember, for sure. When in Providence, this is a unique spot, and the breakfast area is also small, unique, great coffee, etc. Great location near the waterfront (Providence River) and restaurants.

This place should be condemned …dirty, outdated and smelly. We checked in and out within 20min. after viewing the room. Stay anywhere else. Woman at the front was also quite rude as it was nearly midnight.

Upon our arrival on Saturday night, we were horrified to find the pullout sofa bed covered in hair, a disgusting sight that immediately set a terrible tone for our stay. To make matters worse, there were no linens provided for the pullout bed; we were simply told to go to the front desk and pick some up ourselves—an unforgivable oversight. Housekeeping completely failed to clean our room on Sunday despite multiple requests from us, leaving us to fend for ourselves. We finally managed to get clean towels only late that evening, a frustrating and unacceptable inconvenience. The instant coffee offered by the hotel was utterly vile—cheap and disgusting—completely unacceptable for a place charging premium prices. The hotel restaurant was a huge disappointment—both the quality of the food and the service were well below any reasonable standard. As if that weren’t enough, the spa was either closed or out of business during our entire stay, adding to the sense that we were being shortchanged. To top it all off, our room was adjacent to a parking garage under construction, and the relentless noise of jackhammers woke us up early and continued throughout the day, making rest impossible. For the amount of money we paid, I expected far better. Instead, I’m left furious and disappointed. I have canceled our return reservation to Providence and will be seeking better accommodations elsewhere—I refuse to endure this level of neglect and frustration again.

Terrible Experience – Not Up to Hilton Standards As a Hilton Gold member, I expect a basic level of care and professionalism — but my stay at the Graduate by Hilton in Providence, RI, was far below even the minimum standard. I was traveling with my daughter, and the entire experience was frustrating, disappointing, and frankly, unacceptable. At check-in, we were given just one $15 breakfast voucher, despite there being two of us on the reservation. I had to go back downstairs to ask why — they admitted it was a mistake and handed over a second voucher, but this should have been automatic. That moment set the tone for the rest of our stay. The bathroom ceiling in our room was dripping with moisture, and there was visible water damage and mold. I reported this in person at the front desk, and while someone made a note in a book, no one followed up. I also tried calling the front desk from our room multiple times — no one ever answered. When I asked about this, I was told they were “too busy” to take calls from guests, which is not an acceptable excuse under any circumstance. The hotel overall felt grimy, outdated, and neglected. The bathrooms in particular were in need of deep cleaning and modernization. What really pushed this over the line was the complete lack of accountability. I emailed the current general manager directly, and even they didn’t bother to respond. No follow-up, no apology — just silence. It’s clear this hotel is coasting on its location and lack of competition in the area. But this kind of service is not what Hilton should stand for. I will not be staying here again, and I strongly advise others to look elsewhere — especially if you value cleanliness, professionalism, and even the most basic guest support.

The actual hotel was in much worse condition than the photos in the website. There was no one to help with our luggage when we arrived, and there was not even a trolley cart available for self use. There was a park right across the street where even the hotel staff warned us to avoid because there are drug dealers there. The room was not very clean, and the bathroom smelled like urine. Overall, we were not impressed with the hotel and the surrounding area. We will definitely not be staying here again.