Providence Biltmore, Curio Collection by Hilton

Worst hotel stay I’ve had in years. As a Hilton Diamond member, this experience was shockingly bad from start to finish. The property is in an extremely poor state of condition and clearly has not been properly maintained for years. Paint is peeling and cracking throughout, fixtures are failing, and even basic room functionality was unacceptable — the water in the room wouldn’t properly switch off. Housekeeping was poor and inconsistent, including failure to replenish basic amenities like bottled water. What was even more concerning was hearing multiple staff members openly complain about management, mentioning that since the management takeover in 2019, the property has apparently never been properly renovated and issues have only continued to worsen. That says a lot. Service was equally disappointing. Reception staff were rude and unhelpful. There was no valet service, the bell desk was inconsistently staffed or unavailable, and there was absolutely zero recognition of Hilton Diamond status or any attempt to provide the level of service expected from the brand. I also made attempts to escalate concerns directly to General Manager Cory Kramer, who did not respond to calls or emails at all. From the physical condition of the hotel to the service standards to management accountability, every aspect of this stay was deeply disappointing. This property falls far below what anyone should expect from Hilton, let alone loyal elite members. I would absolutely not stay here again.

Worse upscale hotel that I’ve ever attended. No on site food dining facility, temperature control was lost because of a operating error converting from winter to summer system (strange explanation for a modern lodging facility) resulting in freezing room temperature requiring the use of a portable low volume space heater stored in the closet as if the problem was repeat able. TV stations frequently didn’t display any image and when they did several the screen was unrecognizable by pixilated visual and audio distortions, no valet parking, no concierge, self parking is a block away and not suitable when it rains, toilet lid and seat was a 1950’s very heavy unappealing wooden fixture with broken under risers and chipped seat, attached convenience coffee shop frequently ran out of all accompanying breakfast muffins, scones and other danish eateries. Staff was pleasant and apologetic but facility is a worn out hull of its former grandeur. Rooms have been upgraded and redecorated but not enough to overdone the facility shortcomings. Will never visit again!

The Providence Graduate is a weird mix. I had a suite, and when the living room is nicer than the bedroom you have to wonder what is going one. Living room was quite pretty, great view. But I didn't use it. Sometimes makes you feel bad to stay in a place that you're genuinely not going to get any use out of. Bathroom was probably the worse part. A hotel cannot renovate some parts of a room and leave the original amenities intact. It looks sloppy and is a frankly ick. Bed was comfortable but has a very "slept in" feel to it. I was never a member of fraternity but I cannot help but feel like Providence graduate is a frat house that you can pay to stay in. It was not for me. If you are 55 and would like to experience crashing in a community bed room, it's probably exactly what you are looking for.

the Graduate Providence (formerly the Biltmore Hotel) is widely considered one of the most haunted hotels in Rhode Island and the United States. Opened in 1922, it has a reputation for ghostly sightings, including apparitions, strange laughter, and unexplained noises, Hilton should be ashamed to have branded this property. The pics are completely filtered. The property is in horrible condition. It’s a slum, dirty and unkept.

I already checked out because the room was not usable — extremely loud heater, AC not working, and the bathtub was clogged. I couldn’t stay