Blue Haven Resort

My sister and I booked this hotel for a few days and it was overall the worst experience you can have on a vacation in a beautiful place like Turks and Caicos sadly and this hotel doesn’t deserve you’re hard earned money. We went over the pictures they advertised while booking and once we get there this hotel is the most dirty hotel I’ve ever stayed in and it was outdated as well but that’s one thing , but dirty is unacceptable. We went to eat the food they have in the resort and we get served hot feta and watermelon salad which can get you sick ! Horrible fish tacos that I couldn’t even swallow the first bite. To make things a lot worse the hotel staff was very inappropriate talking to us while giving us lingering looks up and down, not even hiding it. They have a sister hotel named Alexandra resort we decided to give them a chance maybe? Again the hotel staff over there was just as bad chasing us down trying to talk to us and being very inappropriate . You can’t go to this hotel if you aren’t with family that includes men or your partner ? They need to do a course training to teach these guys to be more respectful. We went to talk to the hotel manager to voice our concerns and she got mad at us for telling her about her staff and how we didn’t feel comfortable at all. Body shamed us told us to not wear bikinis in a beach resort ? Yelled at us and told us we could leave and we did just that. I have all of this on video and I’ll be posting it on a review of this hotel I’m doing on google

Blue Haven resort is the best that I have ever stayed at and experienced, which I have been to quite a few. The rooms are amazing, clean and spacious. The views are breathtaking from the balcony. The staff...I can't seem to find the right words to describe them. From the time we arrived on site to the moment we loaded the airport shuttle leaving to go home. They are very attentive to your needs and wants. If they don't have it, they will find a way to get it to you from off-site. The food is beyond expectations. They cook to order to your liking. Wait staff is friendly and personable, weather it is for breakfast, lunch or dinner. Poolside bar food is so yummy! Bartenders are so friendly, love talking to you and love to join in the fun with the guest. Poolside wait staff are so nice and love sharing stories or background history with you. It was so nice that they remember your name and who you are with. They also remember what you like and usually order. When it comes to guest services, if you need something for your room, it takes no time at all to get it to you. I could go on and on about this resort. You will not regret paying, playing and staying at Blue Haven. Having two sister properties that you have access to is so nice. I will say that if you are looking for a more quiet, family oriented and intimate setting, Blue Haven is your place but if you like the more active scene, The Alexandria is your place to stay. The beach at Alexandria is so pretty and nicer than Blue Haven. Blue Haven is a smaller property but packed with a variety of things to do. If I had to do it again, I would still stay at Blue Haven. You will want to take advantage of the boat tour that is complimentary during your stay. We were able to swim with the sea turtles, find plenty of conch shells to take home. The staff will clean them for you before you take them home. You can take up to three per person home with you through customs.

We had the most amazing stay at this hotel for our honeymoon in April, and I can’t recommend it enough! The staff truly made our experience unforgettable. Sly was the absolute best bartender — super personable and incredibly attentive. We also loved Yessica, who was equally amazing! At the beach, Rodney was the man! He had our drinks ready before we even sat down — if you’re looking for a great time, find Rodney! Breakfast was another highlight thanks to Garth, who provided the best service we could have asked for. At the pool, Natalie kept the fun going — she was so energetic and fantastic behind the bar. Shoutout to Pedro, Delacato, Natalie, Dahne, and Janet — they all made our stay extra special. They even remembered us and knew our go-to orders, which made everything feel so personalized. The food was delicious, and the service from start to finish was top-notch. We’ll definitely be back!

Beautiful resort with amazing beach. Food was good but there is room for improvement. For example, there is no room service available. The kids club for children was supposed to be closed at 5 pm but the staff had already left at 3:30 pm which is a bit unprofessional. Also, at the Cafe Agave, the closing time was 3 pm but the staff refused to make smoothies for the guests by 2 pm. I’m not sure if the culture is too laid back but I feel that there needs to be more motivation to serve the hotel guests.

I feel compelled to share my experience to help others make an informed decision. While the hotel boasts beautiful outdoor areas — well-maintained pools, a scenic beach, and decent food — the condition of the suites tells a completely different story. The rooms were in extremely poor shape. They felt grimey and unclean, with stains all over the furniture. The bathrooms were the worst part. The water from the sink and shower had a foul odor, making it uncomfortable to even rinse your mouth or wash your body. Faucets were completely corroded, as seen in the photos I’ve attached. We initially raised our concerns by emailing the hotel manager, Francisco Hodge. Rather than responding himself, he sent an assistant manager who showed us two alternative one-bedroom suites — both in equally poor condition. When we insisted on speaking directly to Mr. Hodge (who was on the property but avoiding us), he finally showed up and was incredibly rude and argumentative. After a long and unpleasant back-and-forth, he reluctantly moved us to what he called one of his “best suites.” Even there, the same problems persisted, with rusted fixtures and lingering odor issues. He eventually agreed to replace the faucets. When we were summoned back to the room, Mr. Hodge stood there with his arms crossed and dark sunglasses on, saying nothing. He never apologized, and his cold, unprofessional demeanor made an already bad experience worse. He offered a $600 refund and a fruit bowl with champagne, but at that point, no gesture could make up for the discomfort and disrespect we experienced. We declined the fruit and champagne and requested only the refund. Interestingly, some of the hotel staff privately shared their own frustrations about the management — especially regarding Mr. Hodge’s behavior. It's sad to see such an amazing and dedicated team working under such poor leadership. This property seems to invest only in maintaining the public-facing areas like the beach and pool to attract guests, while completely neglecting the actual living spaces. The rooms and surrounding areas are in terrible condition. The only reason we gave this hotel 3 stars is because of the incredible staff and great food. They truly deserve recognition. But beyond that, this was a disappointing and uncomfortable experience. we will never return, and we would not recommend this property to anyone.