Grace Bay Club

We recently returned from a week's stay at the Grace Bay Club. We were a multi-generational party (Grandparents, Parents and Kids) and stayed in a 3 bedroom unit. The unit was large, nicely appointed with an incredible view of the ocean from a large deck. With 3.5 bathrooms there was never a long wait to take a shower at the end of the day. The location on Grace Bay is fantastic. Grace Bay is one of the prettiest beaches we've ever been to. The Grace Bay Club has a tremendous amount of beach frontage (compared to other neighboring resorts such as the Ritz or Seven Stars) so that there are always plenty of beach chairs and everyone gets the front row. Pools - there is an adults only pool (quieter) and a family pool with a swim up bar. Our group took advantage of both and even though the resort was very full (it was a vacation week) we never had a problem getting pool chairs. They did run out of fresh towels a couple of times but they were replenished without too long of a wait. Dining - The breakfast buffet is excellent and includes a range of baked goods, cereals, yogurt, hot entrees, fruit, salads and juices. In addition you can order custom eggs, pancakes and french toast. Everything was fresh and tasty. OffShore is a restaurant on the beach with a fun bar and tacos. We liked the snapper tacos and chicken tinga tacos. The bar staff were very friendly. Krave - located near the Estates Section of the resort - was open only for lunch but we enjoyed some salads there on a couple of occasions. Infiniti is excellent. We needed a reservation as it was completely full most nights. The seafood dishes were outstanding. The Grill has some nice lunch options (sushi and gazpacho were very good) and more basic dinner items. The kids enjoyed the brink oven pizza. We are also a short walk from a number of other dining options - we easily walked to Coco Van (fun for the kids), The Deck (ocean front dining at Seven Stars) and Solana (ocean front dining at the West Bay Club next door). Service - everyone was very friendly to our group. The pool attendants knew which chairs to set up for us each day and the housekeeping staff were always asking if we needed anything. While the Grace Bay Club is pricey, for our multi-generational group we felt it was worth it and was one of our best family vacations.

Everything about our stay at Grace Bay Club was amazing. The conceirge before I arrived helped book dinners and airport transfers. Check in was smooth and relaxing. Our room was amazing. The grounds are stunning! Every single staff member who we interacted with was so kind and caring and it truly was an amazing trip. Can’t wait to go back.

We were really looking forward to this trip, heard so many good things about T&C, and of course Grace Bay Club came up highly recommended. The setting is gorgeous - sand soft like flour, water an unreal turquoise. Booked in a 2 bedroom suite for my family of 6. The resort's hard product is very good. But outside the room itself, things fall apart - a lot of misses with service and other offerings. It's a shame because the property and setting is a really solid foundation for an incredible experience. Food - 5/10 - nothing to write home about, probably the worst I've had in a resort at this price point. The included breakfast is a nice expanded continental fare. Infiniti restaurant (sushi) was fully committed the entire time we were there, which was annoying because the main beachside restaurant got old really fast. In room dining also not good. Ordered a pork chop - the plated side salad was straight parsley. Also had probably the blandest caprese salad I've ever had. My wife thought she had covid again. Honestly reminded me of eating at Applebee's or Outback. Service - 4/10. Some great interactions, many quite negative, and generally lacking in any hospitality. Some examples - we were looking for a restaurant on the resort property at about 730p, asked an employee for directions. She went through the trouble of pointing us there, but neglected to mention that it was closed. A family wandering around the resort asking directions to a restaurant around dinnertime intends to eat there - so whether its currently open or closed is useful information. We circled back around to the main beachside restaurant, and waited over an hour for food- even though there were only about 5 tables seated out of maybe 25. Dessert (scoops of ice cream and sorbet) took more than 10 minutes, and had been sitting out the whole time because they were delivered mostly melted. Seems like silly things to complain about, but come on. Most staff were very perfunctory in their interactions with us - which honestly feels weird in a hospitality setting. Some looked quite stressed and annoyed at being asked questions. I wouldn't say it's for lack of staffing - there were always plenty of people around. I contacted the resort a week prior to our arrival to ask whether the resort had beach and pool toys for kids to use. I'd be more than happy to buy some on the way in from a local shop, but they assured me they did. While they technically did, it definitely didn't meet my expectations. Kids just need a shovel and a bucket and are good for hours. Pool noodles, dive toys, or a ball to throw at the pool would be fantastic. When we arrived, I asked the beach attendants, who pointed to the saddest pile of what looked like sand toys left behind by other guests in a clear trash bag behind the towel bin, much of it cracked, some of it dangerous. No evidence of pool toys again other than things guests left behind. Things running out or not being attended to - 50/50 chance on whether beach/pool towels were available at any time past noon. Pool area had a lot of trash build up - half consumed drinks everywhere, lime orange wedges and straws just scattered on ledges. In my opinion there's two options here - either put trash cans out, or make sure there's someone roving to collect the trash for disposal. They'd regularly send someone out with complimentary ice cream, or fruit on skewers - but nobody to follow up and collect the inevitable cups/spoons and skewers left behind. I saw more than a few parents yelling at their toddlers chastising them for trying to drink from the abandoned cups. Weird - staff cleaned out pits underneath the rinse showers between the pool and beach at 10am, and dumped what they pulled out onto the main beach access walkway. The stuff smelled foul, and was an off grey color, wish I had taken a picture of it. I get that it needs to go somewhere, but that's probably the worst place - where everyone tends to abandon their footwear when heading to the waves.

We have been staying at Grace Bay Club for many years and The Grill is one of our favorite restaurants! The food, the casual atmosphere and mainly the staff, Anie, Tracey and especially the manger, Tavares all outstanding. Tavares makes you feel like family. His friendly personality makes your day. I would recommend The Grill to anyone. You won't be disappointed!

I'd like to start off by saying that we all know travel has become very expensive. It's simply a matter of supply and demand, and if you're looking for a luxury experience you need to accept its going to be pricey. We stayed for a week. The resort is absolutely beautiful. It has one of the nicest beaches I have ever seen, and I would certainly include Thailand in the scope of that statement. The size and quality of the room was excellent. We had a two-bedroom suite for a family of four with a kitchen. Even the appliances were new and well maintained. Sunsets over this beach are magical. It simply doesn't get any better. What would prevent me from giving this resort 5 stars: 1) The staff is inconsistent and some even rude. They had some kind of towel shortage at the pool while we were there (imagine that! 30K for the week and you can't get towels). After the second day in which I couldn't get a towel, I politely expressed to the towel handler that it was getting a little ridiculous. His response to me with a snarl, "make a report sir". The hit or miss of service extends to the restaurants as well. This is not a matter of staffing levels as it seems the hotel is very well staffed, its an attitude many of the staff seem to be carrying around with them. Its an attitude I don't care for at all. I will say that our personal concierge was wonderful and attended to all our needs. 2) The food at the restaurants is "okay". This may be an unfair criticism, as I don't think anyone would commend the Caribbean for its gastronomy. However, if you are thinking that somehow the restaurants on this resort are "elevated" above other places, you will be disappointed. The restaurants are also outrageously expensive for what you are receiving. Again, I don't have a problem with outrageously expensive, I just expect a satisfying meal. I can recall paying $60 for one jumbo prawn. In summary, its a great resort. If you come prepared or can otherwise accept 1 and 2 above, you will be delighted. Service is really important to me. I enjoyed my time, but I will not likely want to go back.