COMO Parrot Cay

Where to even start? We came in with high expectations, and we left only ever wanting to stay at this location for all our vacations in the future. I'll go into more depth for our readers, but the main takeaway should be that this was the best vacation our entire family has been on, and we are seasoned luxury travelers with very high expectations. The only reason I wouldn't call it a "once in a lifetime" trip is because we intend to come back as often as we can. Now, on to the specifics. For context, we are a family of three (with a one year old) and brought our nanny as well. The location itself is perfect. They welcome you from the cutest little dock/marina with some excellent (you're gonna be hearing that word a lot) ginger tea or champagne if you're in the mood. You take a short boat trip from the mainland (they'll tell you it's 35 minutes, but it's closer to 25), to the receiving dock on the private island. There was some tropical rain as we were making the boat trip (to be expected this time of year), but the boat ride wasn't choppy at all since it was a larger vessel built to hold maybe 15 or so, and we never felt unsafe, plus we were plenty dry inside (as were our belongings) and we still had a great view through the windows. We stayed in a beachfront suite (I really recommend this property for any of the beachfront options), and we were greeted by who we found out later would be our dedicated butler and hands down the best part of the trip, his name was Joy. Joy had umbrellas ready for our entire family as we were greeted in our golf cart that drove us directly to our beachfront suite — which, surprise! — had actually upgraded to a two bedroom beachfront villa. As a frequent traveler, I try to expectation set that upgrades should never be relied upon, and when we had emailed in earlier in the week, we were told that upgrades couldn't be guaranteed and were based on availability (which is the right answer), but we saw the accommodations we would have stayed in prior to being upgraded and I'm confident that we would've been just as happy with the beachfront room we booked and the service as we were in the larger version. Check-in is digital contactless and done beforehand via a link they send you, so there was no clunky stop by the front desk to be assigned room keys, our butler Joy had everything prepared and set for us so our vacation felt like it began the moment we stepped foot on the island. Joy had a welcome charcuterie board and bottle of champagne chilled for us upon our arrival, the first of nonstop touches that made us feel like true VIPs and the only people on the island, even though the resort was at a healthy capacity (but none of the public spaces or outings felt crowded even once during the entirety of our stay). Joy was probably the most attentive butler we've ever had, without being intrusive or over-stepping ever. Beyond organizing our meals (and being very considerate of our child's dietary restrictions), almost every event and point of contact with him (and there were lots every single day) came with a little surprise or bonus touch, always going above and beyond in ways that I can't even fully document because there were so many. He quickly learned our regular orders and preferences, knew when and how to make suggestions, tastefully curated every element of our stay, and organized any activity we asked him about. We had a private boat chartered, tours of the island, he was a constant presence when we had a request (he was available at all hours via WhatsApp), but was never in the way if my wife and I wanted to wander the sandbars by ourselves or stay out for drinks after dinner. The onsite restaurants are great and are accompanied by equally great views, but the villas were so beautiful and well-appointed that half the time we chose to just have room service. For a surcharge, Joy organized a four-course, sunset, on-beach dinner at our very own villa, and it was one of the most memorable nights of our lives. On a different evening, we had room service sushi that had been caught that day, and was so fresh that it rivaled sushi I've had in Japan. The fruit was fresh, and the menus had a nice balance of dishes that would become familiar favorites (we still talk about and crave the cheeseburger spring rolls) but enough rotating options to never feel boring even thought we stayed for about two weeks. Unlike some Caribbean islands which can favor one culture's food or another a little too heavily (got very bored with British menu options in Barbados on a previous trip), there was a great and varied mix of European, American, and Asian menu options. The housekeepers should also be recognized for not only their outstanding seamless service, but how friendly they were. Didn't feel like regular housekeepers, they felt like a part of the team that was trying to curate the best experience possible. And on that note, no review would be complete without mentioned how far above and beyond that our COMO Community Manager, Shirley. Shirley introduced herself on our very first afternoon, checked in with us that evening, and then was an instrumental person in setting up an amazing experience for us throughout our stay. Whenever we had a request that was out of scope for something a butler would do (like being connected with the booking team for special arrangements, or coordinating a special charter boat in so we could bring my mother out to stay with us for the second half of the trip), Shirley either handled the requests directly or immediately per someone from her team on it without dropping the ball or feeling like we were having to wait for someone to take our needs seriously. She helped us book additional lodging for my mom on VERY short notice (next day!) because we decided to change plans on the fly, not her fault, and Shirley seemingly put aside anything else she was dealing with to make sure we were well taken care of and has solutions that met our needs at every step. When we finally left (broke our hearts), Shirley was waiting for us on the dock with Joy to wave us away on the boat till we were out of sight. The experience energy comes from the top down, and you can tell Shirley has spent a lot of time focusing her energy on making the COMO Parrot Cay experience unforgettable. I'll close by saying that I have barely covered all the great things I have to say about this place, and even just writing this review has made me eager to return. I heard during our stay that the property had gone through a remodel at one point, but everything feels current, modern, gorgeous, well thought out, and ideal. I haven't even touched on the very solid gym, the INCREDIBLE spa that my wife went to twice, and how perfect the beach clubs were (family and adults only pools available), stand up paddle boarding, kayaking, the kids club, and how much we enjoyed the view at every single spot from everywhere on the island. COMO Parrot Cay is not to be missed, and the staff included the likes of Joy and Shirley elevate it to an experience that makes you no longer interested in any other luxury experience.

Our family loved our stay at COMO Parrot Cay! We stayed in adjoining Terrace rooms and had a beautiful view overlooking the grounds and the beach. We have visited "spa resorts" like Canyon Ranch and Miraval and we appreciated the wellness aspects: spa menus, yoga, pilates, etc. The beach is probably one of the nicest one would find in the Caribbean - I read where someone called it the closest to the Maldives one can find on this side of the planet. The muiticultural staff was very efficient and friendly. My only observation would be the cost of the food and beverage - it was incredibly fresh and high quality but basically double what one would pay in the US, I suppose to be expected when one had to cart everything first to one island and then to an even smaller island. Expect to spend $100 per person per meal for lunch or dinner and $20-25 per mixed drink. There were no wines on the list under $100. All of that is fine if you have the means, just remember the room cost is just the tip of the iceberg once you factor in the boat transfers, activities (we did kayaking), spa treatments, and F&B as previously discussed. All that being said it was one of the best resorts we have visited and we would definitely return. We met several people who were on their third and fourth visits. Next time we would like to rent a beach house/villa as others have recommended.

After spending years visiting many five star properties we have finally found the perfect property. If you want a pool that is beach front, with pools that are heated for those cool evening dips and as importantly indoor dining options, Parrot Cay is the place to go! The resort has the highest of standards and the property is exceptionally maintained. The location on a private island with a calm beach is without words beautiful. While we are lucky enough to stay in a beach front villa we walked around the hotel room garden areas and found them stunning and beautiful. Highly recommended and worthy of its Michelin Key.

I want to share how much of a positive impact El Roy had on our stay. On our first morning arriving at the beach, he immediately approached us and helped us get set up. He remembered us from our visit in 2021 and we enjoyed making that connection with him. Additionally, he very quickly learned what my husband and I enjoyed beverage and food wise and within one day his service had become anticipatory of our wants and needs. This is not something we have experienced at other hotels as the staff change daily/hourly. El Roy was like having our own personal butler on the trip which provided an extremely personal experience for us. Beach chairs were arranged for us before we arrived and our drinks were never empty. I don’t recall asking for anything- he somehow always knew what we wanted before we even knew that we did! He is someone we will never forget and he is one of the main reasons that we are already planning our next return to Parroy Cay. El Roy is a unicorn of an employee and deserves recognition for his consistent and incredible services. I never saw another group at the beach or pool want for anything. At other resorts, beach service can be chaotic and slow, but this was the first time we did not witness any guests complaining or having to ask for drinks on their own. El Roy made sure everyone was taken care of. He runs a tight ship and keeps beach services moving quickly with his ability to multitask. We have all over the world and this was a first for us. We are so grateful to have been reconnected with him and honestly I was very sad to leave him on our departure day as he felt like part of our family as that point. Additionally, we were also very impressed with how quickly the in room dining staff was able to provide items like ice, water, and other beverages within 1-3 minutes of us requesting. The pizza chef made phenomenal pizzas and we had excellent dining experiences at both restaurants. We don’t recall the food being at the level it was on this trip back in 2021. Housekeeping was also swiftly efficient. We cannot wait to return soon and you can thank El Roy for that!

We travel often to Mexico and the Caribbean but this was our first time to Turks & Caicos and we have admired Parrot Cay for a long time and were very excited to try it. While we used to be avid reviewers, we rarely find the time to do it lately but felt compelled given our experience. We are regulars at Four Seasons, Rosewood, and Cheval Blanc properties and expected this resort to be on par. Our arrival to the resort was seamless. We were chauffeured off the plane, to a private SUV and straight to a boat for an enjoyable journey to the island. As our lovely buggy driver gave us a tour, we were thinking this could be our new spot we come back to every year. Unfortunately, this was the last time we had that thought and we were consistently underwhelmed for the rest of our trip. Before we elaborate, important to highlight a few bright spots. The kids club programming is top notch and often included evening activities like movie nights, dance, or karaoke parties. The location itself is stunning and the beach and ocean is pristine. Daily yoga and Pilates are offered and were very good. There are a few staff members who are true stars and were very kind and special but unfortunately they are the exception. For the most part, the employees here do not appear to want to be at work, are candidly lazy, and in some cases even rude. I recall asking for directions to the spa from a staff member who told me “I don’t know” and let me wander off on my own. Or the woman at the Activity Centre who rolled her eyes every time we approached and told us tennis was not available (despite the courts sitting empty - someone else helped get us set up for a match). Management was not present on site at all, at least to our knowledge. We stayed in a room in the main house. It was small, dated, and not clean. A small plate of apples is in the room at check-in but taken away after the first day and not replenished. The mini bar is rarely restocked. An ice bucket is full on arrival and then sits empty for the remainder of the stay. Housekeeping lacks attention to detail and maintenance issues were common (eg. Leaky toilet) albeit rectified when flagged. My understanding is the beach rooms (unfortunately completly booked at the time of our stay) are updated and quite special - they also come with butler service while the other room categories do not. This stark difference makes you feel like a second class citizen despite the room still costing $2K+++ per night. Food was consistently mediocre or wrong. It is expensive (understandably so given everything has to be brought to the island) and unvarying with just two restaurant options. We were often charged for items we did not order and a child’s cheeseburger came rare (ordered well done) on two occasions. We mentioned it and it went ignored and uneaten…and yes still on the bill. The pool/beach attendants are hard to find and loungers are all reserved before 6am by butlers who place items on them to save them for their guests. We’ve never experienced anything like this. (To managements credit, when we mentioned this via the app, we know they tried to put a stop to it but this should be a non negotiable at a resort of this calibre). Pool towels are torn and bleach stained. Cabana cushions have mold spots. The stairs to the beach are roped off with caution tape. The spa, again, has great potential but is poorly executed. The massages are very good but you’re left to wander around the facilities on your own with no guidance or tour. I discovered at the end of my treatment that a sauna was available. The gym has many machines in need of repair. Bicycles, while available, are not delivered to rooms and many had flat tires. We could go on. Beautiful spot, great potential, big miss on service and execution.