COMO Parrot Cay

Our family loved our stay at COMO Parrot Cay! We stayed in adjoining Terrace rooms and had a beautiful view overlooking the grounds and the beach. We have visited "spa resorts" like Canyon Ranch and Miraval and we appreciated the wellness aspects: spa menus, yoga, pilates, etc. The beach is probably one of the nicest one would find in the Caribbean - I read where someone called it the closest to the Maldives one can find on this side of the planet. The muiticultural staff was very efficient and friendly. My only observation would be the cost of the food and beverage - it was incredibly fresh and high quality but basically double what one would pay in the US, I suppose to be expected when one had to cart everything first to one island and then to an even smaller island. Expect to spend $100 per person per meal for lunch or dinner and $20-25 per mixed drink. There were no wines on the list under $100. All of that is fine if you have the means, just remember the room cost is just the tip of the iceberg once you factor in the boat transfers, activities (we did kayaking), spa treatments, and F&B as previously discussed. All that being said it was one of the best resorts we have visited and we would definitely return. We met several people who were on their third and fourth visits. Next time we would like to rent a beach house/villa as others have recommended.

After spending years visiting many five star properties we have finally found the perfect property. If you want a pool that is beach front, with pools that are heated for those cool evening dips and as importantly indoor dining options, Parrot Cay is the place to go! The resort has the highest of standards and the property is exceptionally maintained. The location on a private island with a calm beach is without words beautiful. While we are lucky enough to stay in a beach front villa we walked around the hotel room garden areas and found them stunning and beautiful. Highly recommended and worthy of its Michelin Key.

I want to share how much of a positive impact El Roy had on our stay. On our first morning arriving at the beach, he immediately approached us and helped us get set up. He remembered us from our visit in 2021 and we enjoyed making that connection with him. Additionally, he very quickly learned what my husband and I enjoyed beverage and food wise and within one day his service had become anticipatory of our wants and needs. This is not something we have experienced at other hotels as the staff change daily/hourly. El Roy was like having our own personal butler on the trip which provided an extremely personal experience for us. Beach chairs were arranged for us before we arrived and our drinks were never empty. I don’t recall asking for anything- he somehow always knew what we wanted before we even knew that we did! He is someone we will never forget and he is one of the main reasons that we are already planning our next return to Parroy Cay. El Roy is a unicorn of an employee and deserves recognition for his consistent and incredible services. I never saw another group at the beach or pool want for anything. At other resorts, beach service can be chaotic and slow, but this was the first time we did not witness any guests complaining or having to ask for drinks on their own. El Roy made sure everyone was taken care of. He runs a tight ship and keeps beach services moving quickly with his ability to multitask. We have all over the world and this was a first for us. We are so grateful to have been reconnected with him and honestly I was very sad to leave him on our departure day as he felt like part of our family as that point. Additionally, we were also very impressed with how quickly the in room dining staff was able to provide items like ice, water, and other beverages within 1-3 minutes of us requesting. The pizza chef made phenomenal pizzas and we had excellent dining experiences at both restaurants. We don’t recall the food being at the level it was on this trip back in 2021. Housekeeping was also swiftly efficient. We cannot wait to return soon and you can thank El Roy for that!

We travel often to Mexico and the Caribbean but this was our first time to Turks & Caicos and we have admired Parrot Cay for a long time and were very excited to try it. While we used to be avid reviewers, we rarely find the time to do it lately but felt compelled given our experience. We are regulars at Four Seasons, Rosewood, and Cheval Blanc properties and expected this resort to be on par. Our arrival to the resort was seamless. We were chauffeured off the plane, to a private SUV and straight to a boat for an enjoyable journey to the island. As our lovely buggy driver gave us a tour, we were thinking this could be our new spot we come back to every year. Unfortunately, this was the last time we had that thought and we were consistently underwhelmed for the rest of our trip. Before we elaborate, important to highlight a few bright spots. The kids club programming is top notch and often included evening activities like movie nights, dance, or karaoke parties. The location itself is stunning and the beach and ocean is pristine. Daily yoga and Pilates are offered and were very good. There are a few staff members who are true stars and were very kind and special but unfortunately they are the exception. For the most part, the employees here do not appear to want to be at work, are candidly lazy, and in some cases even rude. I recall asking for directions to the spa from a staff member who told me “I don’t know” and let me wander off on my own. Or the woman at the Activity Centre who rolled her eyes every time we approached and told us tennis was not available (despite the courts sitting empty - someone else helped get us set up for a match). Management was not present on site at all, at least to our knowledge. We stayed in a room in the main house. It was small, dated, and not clean. A small plate of apples is in the room at check-in but taken away after the first day and not replenished. The mini bar is rarely restocked. An ice bucket is full on arrival and then sits empty for the remainder of the stay. Housekeeping lacks attention to detail and maintenance issues were common (eg. Leaky toilet) albeit rectified when flagged. My understanding is the beach rooms (unfortunately completly booked at the time of our stay) are updated and quite special - they also come with butler service while the other room categories do not. This stark difference makes you feel like a second class citizen despite the room still costing $2K+++ per night. Food was consistently mediocre or wrong. It is expensive (understandably so given everything has to be brought to the island) and unvarying with just two restaurant options. We were often charged for items we did not order and a child’s cheeseburger came rare (ordered well done) on two occasions. We mentioned it and it went ignored and uneaten…and yes still on the bill. The pool/beach attendants are hard to find and loungers are all reserved before 6am by butlers who place items on them to save them for their guests. We’ve never experienced anything like this. (To managements credit, when we mentioned this via the app, we know they tried to put a stop to it but this should be a non negotiable at a resort of this calibre). Pool towels are torn and bleach stained. Cabana cushions have mold spots. The stairs to the beach are roped off with caution tape. The spa, again, has great potential but is poorly executed. The massages are very good but you’re left to wander around the facilities on your own with no guidance or tour. I discovered at the end of my treatment that a sauna was available. The gym has many machines in need of repair. Bicycles, while available, are not delivered to rooms and many had flat tires. We could go on. Beautiful spot, great potential, big miss on service and execution.

Parrot Cay, as always, does not disappoint! It is a magical island oasis with incredible views and amenities. We truly relax and enjoy our time away from the craziness of life. We stayed in a beach house with our own butler, Richard. Richard was so attentive and accommodating. He catered to our every wish and was a pleasure to work with. He always had a smile on his face and worked hard to ensure we had a great experience each and every day that we were on the island. Thank you, Richard and Parrot Cay! We will return.