The Palms, Turks and Caicos

Our third stay at this resort so obviously there is much we like about it. We won’t be staying there again and this is, in short, why. 8 weeks before the visit i suffered a knee injury. Recovery was coming along, but not 100% i was still using a cane but I really needed the break (no pun intended) so we went ahead with our plans. I alerted the hotel well in advance that i was recovering from a knee injury and please consider this when assigning us a room hopefully in a building closest to the pool and beach entrance. Reiterated this at check in. We mostly got blank stares and then were then escorted to our room in the most distant building. Worse yet it was one of the few rooms in the resort that had no separate shower, just a very deep tub/shower inside, 100% impossible for me to safely use. After multiple front desk calls and considerable waiting we were at least moved to a room with a shower and somewhat closer. The attitude throughout showed no motivation or concern at all to consider a guests physical limitation. In fact at one point we were literally told we should know the resort is “not accessible”. I travel extensively and I don’t expect the level of concern for access issues that exists in the States, but come on. For four figures a night and a couple simple requests, you can do better. The icing on the cake this trip was my bill at check out overcharged us by about 250 a night. They simply changed the rate. It took multiple calls and emails to have the billing issue taken seriously. They tell me they have now corrected it, waiting for the credit on my card. Bottom line, wonderful resort so long as you have no “accessibility” issues of any kind and so long as you closely check your room rate at check out.

Beautifully designed resort with friendly & welcoming staff. Resort is situated on the fabulous beach and has several amenities and eateries. ****Special note and credit to the amazing Arlean who served us this morning at the breakfast. Loved the welcoming conversation with her. She’s a terrific asset to the palms brand!! We can’t wait to visit her at the other restaurant on property for lunch. Mona was also working hard at the omelette station. Highly recommend.

What a wonderful resort! The rooms were spotlessly clean with twice-daily maid service, the breakfast buffet was outstanding, pool was gorgeous with plenty of seating, and the beach was spectacular! The Palms caters to an adult crowd though there were a few children present. It was peaceful with friendly staff and vacationers. Also plenty of chairs & umbrellas at the beach with beach towels and water provided. Turquoise clear water beach with no shells, just a quiet and peaceful vibe. Jane and Earlean provided excellent service at the breakfast buffet. I especially enjoyed the omelet station!

The service is great! Arlean, Our waitress at breakfast, was very attentive! The rooms are very beautiful and clean, and the beach is amazing. All the staff is very friendly, and we really enjoyed our time here. I would definitely recommend coming here!

I had the pleasure of enjoying breakfast at The Palms during my recent stay, and I have to say – Arleen truly made the experience unforgettable. From the moment I sat down, she greeted me with a warm, genuine smile that immediately brightened my morning. Her professionalism, kindness, and upbeat energy created such a welcoming atmosphere. It’s rare to come across someone who clearly takes pride in what they do and cares about their guests so sincerely. Thank you, Arleen, for starting each day on such a positive note. The Palms is lucky to have you – and so were we!