The Ritz-Carlton, Turks & Caicos

My wife and I had always wanted to stay at a Ritz-Carlton and I have to say our expectations were exceeded by our first stay here. The resort is beautiful and immaculately maintained. The staff were top-notch and so helpful everywhere we went. We never had a bad meal or a bad drink, and even the casino was a lot of fun. O'Neill and Colianna greeted us on our arrival and kicked our stay off with a great experience getting checked in and familiar with the resort. One of our favorite meals was with Casa Nonna where Norman and Lavonn took amazing care of us. Beach was beautiful and well maintained and the staff was always ready to assist; MJ was first-rate at the pool and beach with whatever we needed.

The Ritz-Carlton is known worldwide for exceptional hospitality, which made my recent experience at the Ritz-Carlton Turks and Caicos especially disappointing. While the property itself is beautiful and the location stunning, the level of customer service fell noticeably short of the brand’s standards. Throughout my stay, interactions with staff felt disengaged and, at times, as though service was being provided reluctantly. Requests were met without warmth or attentiveness, leaving the impression that guests were inconveniences rather than valued patrons. This lack of genuine hospitality is not what one expects when booking with a brand of this caliber. At a resort positioned under the Ritz-Carlton name and price point, service should be seamless, proactive, and welcoming. Unfortunately, the indifference displayed during my visit overshadowed the otherwise excellent setting, resulting in an experience that did not reflect the reputation of the Ritz-Carlton.

Went to celebrate my husband's birthday. I can't express how phenomenal our stay was! From check-in to room upgrade to club lounge services. Everything was perfect! We'll be back. Many thanks to the entire staff for a lovely vacation.

Came for a day with friends after our terrible experience at CM. Its the usual you can expect from the ritz great service rooms are beautiful

We had a fabulous stay at the Ritz! Beautiful hotel with amazing restaurants. The staff was so friendly and welcoming. Thanks to Varun who took care of our dietary needs. He made sure to speak to the chef and see that we were taken care of. Wood was a fabulous server, very friendly and caring. Mike at the lobby bar was so funny and always had a smile on his face. The food at Nonnas was delicious and made fresh. The drinks at Ritz were beyond our expectations… the best on the island. The Ritz is conveniently located walking distance to several restaurants and shops. It’s very safe to walk around at any time. We did venture out to neighboring restaurants and bars, which was nice. They offer free water all day and free coffee in the morning. There are also coffee machines in the rooms. There is a lounge on the 8th floor but we did not pay extra for it, as we did want to go out to eat. I would highly recommend The Ritz and definitely looking forward to coming back!