The Ritz-Carlton, Turks & Caicos

From One Service Professional to Another… Well Done In my line of work, I understand that great service doesn’t happen by accident, and during our stay at The Ritz-Carlton Turks and Caicos, that intentional effort was obvious. I own a service business myself, so I pay attention to how teams operate. Several team members stood out in a way that deserves recognition. Reese consistently set the tone. What I will remember most is this: Reese is a tall, large man with a strong presence, yet every time he saw me, he would pause whatever he was doing, turn fully toward me, and warmly say, “Mr. Mike, how are you today?” There was nothing rushed about it. It wasn’t automatic. It felt genuine. He greeted me in a way that made me feel like he was truly happy to see me. That combination of presence, warmth, and intentional communication makes a lasting impression. You don’t feel like a guest passing through. You feel known. On the beach, Ren delivered quiet excellence every single day. Even on mornings when I was out on excursions and he had no guarantee we were coming down, he would already have an umbrella positioned and comfortable seating arranged for my wife and me. There was no hovering and no sense of working for a tip. Just attentiveness and pride in doing the job well. During our private corporate event, Joseph stood out behind the bar. He remembered my name and, while others were still deciding on cocktails, would pull my drink aside and hand it to me so I wasn’t waiting in the crowd. I was there as a plus-one, but he treated me like a priority. That same evening, Kenny introduced me to the local beers and explained that each can has a story. I didn’t have my glasses, and he immediately offered to read them to me. He spoke with genuine pride about the island and its products, turning a simple drink into something memorable. There were many other moments of strong service throughout our stay, but these are the individuals who will stick in my memory. Beautiful properties matter. The people are what make you come back.

Hotel very outdated, very few adult pool chairs & guests are allowed to reserve them at 6am. So, don’t sleep in. The other pool is a kids pool. The hotel needs a full makeover. Food & beverages are overpriced & average at best. We will not be going back.

This review is specifically about the outdoor bar by the water. We stopped there for about an hour prior to dining at Casa Nonna’s. We want to recognize Eusebio, the bartender, for his great service. He made terrific cocktails and we had a terrific conversation. We had so much fun we almost missed our reservations. Don’t hesitate to have a drink or two there. It will be wonderful!

Raheam made our trip amazing with exceptional service and amazing dinner and activity recommendations. We are so grateful for all he did to make our trip and experiences top tier! ♥️ we will be back to work with Raheam.

We went to visit the property to have dinner and also to view as an option for an upcoming stay. I couldn’t believe all of the reviews in various groups and sites so I wanted to take a peek myself. Wow! The Ritz brand really needs to reconsider this as a property. Should be downgraded to another brand ASAP. The amenities are not anywhere close to regular standards. Bathrooms are the quality I would expect from a 3 star property. Pool wasn’t anything spectacular. The restaurant by the beach was awful. Server and hostess was incredibly rude. Food was overpriced and not good. Believe all of the other reviews a stay elsewhere on TCI.