The Ritz-Carlton, Turks & Caicos

Super average. The beach is nice but every beach in T&C is nice. The food at the hotel was pretty bad - sushi restaurant was awful. Gym was sooooo bad. The worst part was the staff - lazy and not professional like a ritz. We went to the activity center the concierge told me to go to which was on site. We asked for a private boat for a day. The lady called one of her friends and we got this trash boat for $1500 for six hours. And then at the end the boat driver take a cut of our money and physically paid the woman that booked the boat for us. This is super unprofessional and it was a trash excursion. For the money we paid, and since she represents the Ritz.

I had a reservation at 7:45 pm, got there 5 minutes before, dinner was served at 8:52 pm- not a good experience for an over $650 bill - I know is island time but I waited too much for a restaurant that was at 60% capacity.

Florence provided excellent service at check-in and we were upgraded as an added bonus. During our stay, I left a jacket at a restaurant off the resort. I had asked Rootsny to call and see if it was still there. They weren’t answering so he went there and picked it up for me and left it in my room. Don’t think I have had such an amazing customer experience before! All staff always treated you with a smile and so courteous!

This is a Ritz by name but not by experience. The facilities and location are great but that’s where it ends. The staff is literally annoyed that you are there. That are too busy doing nothing. Stay at seven stars! It’s sooo much better! Not as new but the staff the food the EVERYTHING at seven stars is amazing!

Service at the pool, beach, and pool bars were five stars. The bartenders at the pool and volkswagen van bar were honestly the absolute best we’ve ever had (Ritz, Four Seasons, Belmond, Rosewood are the hotel brands we typically stay at). Y-Jay, Herby, and Johnny made our family vacation memorable. Noelia, one of the managers, literally welcomed us with open arms after we had a not so good stay at a different hotel and decided to switch to the Ritz. She made the transition easy. It literally saved our family vacation that I take my parents on once a year. Before we committed to switching, we went to the hotel to have breakfast and check it out. The restaurant reception asked for our room number to which I said “we aren’t hotel guests,” and he immediately responded, “yes you are! You are my guests” with a big smile. That’s when I knew this was the hotel to switch to. The staff at the breakfast spot were so pleasant - totally different experience than our previous hotel. The food is also very good at this hotel, and there’s a great coffee shop. You’re close to walk to many places as well. I had the BEST massage at the spa by Armini … so good I went back the next day to her.