The Ritz-Carlton, Turks & Caicos

My partner is on her death bed and they will not refund my reservation I booked. I've emailed called n opened ticket thru marriott. They must be heartless and dont accommodate when someone is having a family emergency. If any management reads this you should be ashamed of yourself for running your business like this. I will never stay here or book another reservation with them. They have lost a lifetime gold elite marriott member that has over 900 nights lifetime

We've been to TCI a few times over the past 10 years. The last time we even reserved a private villa for a week which was amazing. This time we wanted to use Bonvoy points and selected the Ritz TCI. I must admit that after reading many reviews here I had a moderate level of trepidation. I can assure you that after our trip, these fears are unfounded. I'll bullet-point the pros and "cons" below but first some important context. If you're booking the Ritz you need to shift your mindset a bit. I think some folks expect some boutique laid back island old world Caribbean- feeling resort. This is not that. Yes it's modern and perhaps a bit monolithic in design, yes it has many luxury accents, yes it is "corporate" feeling in some ways, but it's the Ritz! Of course that's what it's going to be! With that said, it is a great choice for TCI: Pros: - We were in touch with Kartik (reservations supervisor) ahead of our trip to let him know about a special family milestone that we were celebrating. He promptly responded and was there in the lobby to great us upon arrival. Nice touch. - The Ritz totally nailed the check-in. Rose was awesome. We were upgraded without even having to ask. The welcome drinks were promptly brought to us, a delicious rum punch which hit the spot after a long flight. Our room wasn't quite ready (it was noon) so we went to lunch at Coralli while we waited. By the time lunch was over the room was ready. 10/10 - We were upgraded to a full Oceanview 2 bed. The views were spectacular and the room spotless and big 10/10 - The staff at the Ritz delivered thoughtful gifts in celebration of our special milestone. This is the type of "touch" that the Ritz is legendary for 10/10 - Nonna's and the Noori Sushi Bar were both AMAZING - I mean waaayyy above expectations. Super convenient and easy. Don't miss it 10/10 - The beach is what makes TCI so special. It's right on Grace Bay. Turquoise crystal clear water to nourish your soul. No issues whatsoever in securing beach chairs and contrary to prior reviews the beach service was totally on point 10/10 - We used the gym every single day and it has what you need to get a full workout. We didn't find it crowded at all. Maybe 50% occupied on average. We especially enjoyed full access to the locker rooms which were awesome. Steam room, sauna, jacuzzi. Post workout it was great. And you don't need a spa appointment to use the facilities 10/10 - Ritual Coffee onsite was good for a quick grab and go. That's typically what we did everyday. Room service was top notch. Super professional and on-time. 10/10 "Cons" (mostly nit-picky type stuff if you will) - Coralli for lunch was good not great. We ended up having lunch here a couple of days. Everything is fresh, but no variation with the menu which we also found a bit limited. Service was good but laid back. The pizza option was solid for a grab and go 7/10 - The pool. They were fine, nothing special. The family pool was very basic. The adult pool a slightly more interested design. Both are surrounded by concrete. I would say that this is an area for upgrade especially compared to other resorts in the area. We're not pool people (we were on the beach the entire time) so for us wasn't such a big deal but I can see how this can be a negative for some folks. - The boat dock in the middle of the beach is a nice accent however, the boat traffic during the day we found to be somewhat disruptive. A few boats came in blasting horrific music. Kind of took away from the "zen" of the beach. Also some diesel exhaust smell here and there from the bigger boats. (6/10 for the dock, 10/10 for the amazing beach) - as a side note we did the Lady Grace Catamaran sunset cruise - 10/10 not to be missed - The guests. Nothing really having to do with the Ritz per se. The resort wasn't crowded during the week. By the weekend that changed. I would say for the most part the people were fine a mix of families, older folks and some younger couples. There were a few groups of people getting blind drunk in the adult pool. That's their prerogative. Some annoying people at the beach and some people where you wonder how they even could afford the ritz. Maybe a bit snobbish of an observation but just keeping it real. All in all I recommend the Ritz. If you are looking for a boutique experience this is not it. But if you are a Bonvoy member especially and are looking for top service and accommodations, you can't go wrong.

Amazing trip, amazing resort, amazing staff. Check in started with Mynisha and she was helpful, quick, and knowledgeable. Room was beautiful, newer and lots of room, as did the bathroom. Food was delicious as expected from a Ritz. First class amenities all around the beach, pool etc. with foot showers, nice towels, people watching. Boat rides pull right up on the beach to the hotel. We walked around the little town outside for breakfast and dinner and it was clean, safe and fun. The staff was nice, smiled and worked hard. Peter who helped with beach seating, Osama spa manager and Wilbert at the Noori bar were all great. We can't wait to come back!

This hotel staff at this place is hands down one of the best 5 star service we have received and we stay a ton of high end resorts!! We were only supposed to stay here for two nights and after checking into our new hotel that we were supposed to stay in for 6 nights, l decided to cancel the reservation and rebook at the Ritz. We all missed the beautiful resort and service at the Ritz and I have NEVER in my life cancelled a current reservations because a different hotel was so much nicer but it was the best decision ever! The staff was excited to see us again they surprised us by decorating our room with goodies to welcome us back for my birthday!!! I've been to the Bahamas, Aruba, St John, St Thomas and this is by far the more gorgeous hotel /beach island I've ever seen. A special SHOUT OUT to Wilnardo, Miyusha and O'Neil for making this the most beautiful memories I have shared yet to date :)

We booked the Ritz Carlton Turks and Caicos to celebrate our anniversary. We had a great time. We booked an Oceanfront Room on Bonvoy points plus a small cash allotment. I will bullet each section I was emailing with the guest relations team before arrival, and they assisted in booking airport transfers and a cabana. When I requested to book the Lady Grace, I was directed to their website to book directly. Dinner reservations I was able to make on Open Table. We did inquire on adding the club lounge to our stay and we were advised we had to wait until arrival since we did not purchase a room with Club Lounge access. Upon arrival Marioke greeted us with rum punch which was delicious. We asked to tour the club lounge before purchasing and we decided to add it to our stay. Club Lounge - I cannot name everyone but this was a true highlight to our trip. Cris, Nadia, Salomon, and the whole team were so wonderful. We did visit a lot and felt this was a good add to our reservation. We had breakfast daily and dinner once, along with sunset drinks and light snacks. Based on overall property prices we felt we had a good value. Lady Grace - We did the sunset cruise. Jessica and Tim were fantastic. 2-hour cruise with drinks and light appetizers. It was a little pricey but a good way to start the trip. Coralli - We only ate here once. The food was good, but not amazing. We did not try the pizza, but they do have a to-go pizza cart next to the restaurant. We heard from other guests the pizza was very good. Casa Nonna - This is the evening version of Coralli. We were looking for a separate restaurant, but they just convert it to the Italian in the evening. Would go back to this one. Food was very good, we recommend the grouper. We heard from other couples the chicken parmesan was delicious. BLT - I am so sorry, but I forgot to write down our server's name, but he was going to San Francisco and Napa in the next month, so you know who you are! Lovely cocktails at the bar before dinner. I had the filet which was overshadowed by my husband's butter poached halibut which was amazing! Would recommend booking this if you are celebrating something special. Noori - honestly, I expected a little more variety and less sauces to let the fish shine. Most of the rolls were doused in eel sauce or mayo. The service was very good though. Pool and Cabana - We visited the pool daily during our trip which was great, and we met a lot of really nice people chatting while having drinks. We booked a front cabana for our anniversary. The cabana comes with a day-bed under a canopy and 2 lounge chairs with an umbrella. You have a small ocean view across the way, but not a full view. Herby! You were fantastic and made our stay so special. Gym - Small, hot, and crowded. Spa - this was the one negative. My massage with Armini was fantastic and made the spa ok for me. The amenities are lacking. No 'getting ready' area, the dry sauana was not working, the whirlpool was dangerously high with wet steps and I almost ate it. There are no towel drops near the steam or whirlpool so you have to drag wet towels to the locker area. I was able to get the last shave kit, but there were no towels. The relaxation lounge was small and luckily when I went wasn't crowded, but I could see this being a problem. I did message the service team afterwards, but no one responded. Casino - Fun, small but great friendly people and the tables were lower stakes - $10-$25 which made for a relaxed environment. Overall the most beautiful white sand beaches and turquoise waters we have ever seen. Lovely ladies and gentlemen who made our stay memorable.