The Shore Club Turks and Caicos

For a high-end resort, I very disappointed, not worth the price. We came for our 25th wedding anniversary and wanted to splurge by staying a high-end resort. With the high cost, we were expecting such better treatment and very disappointed. I am sorry for the length of the review but feel the details here matter. The grounds were very nice and well cared for with workers trimming and pruning every day. The pools were nice and clean. The breakfast was great and the food at the restaurants for dinner was very good. Housekeeping staff kept the room clean. There were several nice people working at the resort. It started with our check in, no info on the resort was provided, no welcome packet with a map of the property, nothing about the resort and what it had to offer, we were given our keys walked to our room and left to figure it out on our own. The room was nice enough but clearly needed a refresh, rust, cracked tiles, in need of a coat of pain, dirty rugs and the water pressure in the shower was very poor. Our garden view room was a giant hedge, no view of anything. There were some very nice people on staff and I wish I had done a better job of remembering their names so I could give them a much deserved shout out. When we dined at the breakfast every morning, had dinner at both Sui Ren and the Almond Tree. The food was great. the servers were OK, often we had to search for the servers when we needed something, but as soon as the bill came, they were right there and then proceeded to hover over you to get their tip. Service by the adult pool, where we spent most of our time, was sporadic at best. As a result, when people had food delivered to the pool and left their plates, we would be attacked by seagulls as they sat there up to an hour + sometimes. Some of the wait staff that did finally come by the pool lingered, hovering over us standing right next to our chairs, 30+ minutes at one point, just waiting even though we said we were all set. One occasion, one server continued to tell us about his private venture and was trying to get us to be a financial backer. We did nothing to encourage this and just wanted to have him leave us alone. Our time at the spa was an experience all on its own. I will start by saying the massage therapists were FANTASIC. The receptionist on the other hand was so rude it astounded me. The whole time she interacted with us she kept her air Pods in her ears. Told us our reservation was canceled and made was completely annoyed that she had to "re-book" it. She was very curt with both my wife and I making us very uncomfortable to the point we almost left. When we got back from the massage instead of welcoming us back asking how our massage was, she was laying back on the couch in the lounge area behind the desk and just seemed even more annoyed with us that she had to get up and help us (air Pods in ears again). As she offered no information on what we were to do next, when I asked about the Champagne we were supposed to get at the completion of our couples massage, she very rudely said, don't worry I will get it for you when I finish your bill. Once she did finish our bill she went out back, came out and shoved the small bottle of Moet in our hands (un-opened no glasses) and walked away. While they have the non-motorized sporting, Kayaks, paddle boards etc, there is not much to do on property other than hang by the pool/beach. Corn hole, Outdoor chess board, shuffleboard, anything would have been nice. There is NOTHING to do at night. No evening entertainment, bars close early. You eat dinner and go to bed. When it came to checkout, we got a fairly rude call the night before from the front, no good evening or pleasantries just "What time are you leaving and do you need a taxi"? I felt as though we were being rushed to checkout. We came to understand that the resort is closing for some time starting this August for a, much needed, refresh. I don't know if due to that most of the staff felt checked out and not interested in the guests. I think the first thing they need to refresh is the training for the staff. I have been to several resorts throughout the Caribbean, and this was one of the most disappointing overall experiences. I have received far better treatment and gotten so much more for so much less money.

Second trip to the Shore Club. This time we took the whole family. Very relaxed, refined environment. Facilities are in great condition. Staff was very helpful. Particularly appreciated Delores’ service at breakfast several mornings.

All experiences were positive but the main front desk staff repeatedly came short of good customer service lacking in fully engaging with the guest ,

The accommodation were amazing! My son called it luxurious!! Mrs. Deloris is en excellent host and the food by Chef Michael was delicious!! One of the best resorts on TC

Amazing resort! Property is stunning, rooms are fantastic, clean pools and a beautiful beach. Staff is super friendly and always looking for opportunity to make the day memorable! High marks to Rosa and Sega at the pool bar. Always kept us hydrated and met us with a friendly hello to start and end the day. We will be back soon!