Windsong Resort

August is off season. Really enjoyed our stay and would stay there again. Clean beach and attentive staff. Had breakfast and drinks at hotel. Used the snorkling gear and snorkling was good in front of hotel. Quiet in off season and enjoyed our stay. Had a room on pool and enjoyed the shade and easy access to room.

I recently stayed for 4 nights with my wife and 3 young kids. Upon arrival the staff was very helpful and courteous. We were considering upgrading our room and while the porter showed us 3 different types of rooms, the front desk reviewed the prices of each option. They were very helpful and patient and we were able to choose the room that best suited us. Our ocean front room had easy access to the pool and beach (had stairs to the pool from our balcony) which was perfect for us. The room was very clean and up to date, and the staff came around each day to clean. The continental breakfast was more than enough food to fill us up and for $5 I was able to add eggs, an option I took advantage of each day. Overall the food was tasty and all of us have 0 complaints about that. The room came stocked with everything we needed, including an oven, microwave, refrigerator, plates, silverware, cups, pots/pans etc. and we were able to cook each meal without a problem. The first day the rest of the family went to the beach while the hotel arranged for a van to pick me up and take me to and from the local grocery store where I bought everything we needed for the duration of the trip. While drinks are expensive at the bar, prices are right on par with any other establishment in Turks. The bartender was very friendly and made my drinks exactly how I asked, and made sure they passed my standards each time. Overall the location is beautiful, the water is incredible, beach and resort are kept very clean, staff was very helpful and friendly. On top of that I had the pleasure of meeting the owner who asked how our stay was going and if there was anything they could do to make it better, something I've never had happen before. Jim was very personable and it was obvious he takes pride in his establishment and makes the guests experiences a priority. Would highly recommend staying here, I know our family will be making this our go to spot when we visit Turks in the future.

Great resort ! Venel is the Best employee! He can give you great advise and where to go and visit on the island! Please ask for him! Thank you Venel!

Recently stayed at the Windsong Turks and Caicos. It’s not a five or four star resort. Not everyone was pleasant, some of the staff seems unfriendly and don’t want to be there. Food at Jojos took 2 hours to be served. On one occasion the waiter seemed uninterested to take my order, he took two hours to bring my lunch, the ceasar salad looked like it was sitting there for a long time. He was chatting with previous guest who just arrived. I went to the manager but she did nothing about it. Breakfast was a joke. One morning my kids went to get breakfast by the pool, I stayed in lobby because there were too many flies to eat at Jojos the lady in the morning at the bar in the lobby bar was very rude , I didn’t realize u can get breakfast in lobby , so I asked for two fruit cup and two cranberry drink. I went to grab a seat in lobby then my kids came to join me. My daughter went to ask for a fork and she told her u can’t get breakfast there if I already got by Jojos. She then came over to our table and repeated it, which was embarrassing. Mind u I didn’t go to Jojos or order breakfast there because of the flies. The rooms and property was very beautiful. The beach was beautiful and clean. Very nice pools. Food was horrible and take forever to serve. Try another resort. Management needs to train staff, better customer service needed. Two kitchens needed to help with food service. The lobby needs to be more welcoming.

We spent six wonderful days in Tower 4, and the property is absolutely stunning. Our room was quite spacious, and the view was breathtaking. However, on our first day after checking in, we encountered a problem with the shower; water was leaking into the bathroom and even spilling into the hallway. We called the front desk, and they quickly sent a maintenance worker to take a look. Unfortunately, the issue was due to a structural problem in the bathroom, which he couldn't fix. Fortunately, they moved us to another room that was exactly what we had originally booked but on a different floor. The service throughout our stay was exceptional. The staff were incredibly kind and responsive; whenever we needed anything, a quick text message was all it took for them to come through for us. The property itself is beautiful, and the beachfront is conveniently close, with plenty of beach chairs available. The staff made sure there were enough for everyone. Overall, we had a fantastic time at the resort and can’t wait to return.