Windsong Resort

Recently stayed at the Windsong Turks and Caicos. It’s not a five or four star resort. Not everyone was pleasant, some of the staff seems unfriendly and don’t want to be there. Food at Jojos took 2 hours to be served. On one occasion the waiter seemed uninterested to take my order, he took two hours to bring my lunch, the ceasar salad looked like it was sitting there for a long time. He was chatting with previous guest who just arrived. I went to the manager but she did nothing about it. Breakfast was a joke. One morning my kids went to get breakfast by the pool, I stayed in lobby because there were too many flies to eat at Jojos the lady in the morning at the bar in the lobby bar was very rude , I didn’t realize u can get breakfast in lobby , so I asked for two fruit cup and two cranberry drink. I went to grab a seat in lobby then my kids came to join me. My daughter went to ask for a fork and she told her u can’t get breakfast there if I already got by Jojos. She then came over to our table and repeated it, which was embarrassing. Mind u I didn’t go to Jojos or order breakfast there because of the flies. The rooms and property was very beautiful. The beach was beautiful and clean. Very nice pools. Food was horrible and take forever to serve. Try another resort. Management needs to train staff, better customer service needed. Two kitchens needed to help with food service. The lobby needs to be more welcoming.

We spent six wonderful days in Tower 4, and the property is absolutely stunning. Our room was quite spacious, and the view was breathtaking. However, on our first day after checking in, we encountered a problem with the shower; water was leaking into the bathroom and even spilling into the hallway. We called the front desk, and they quickly sent a maintenance worker to take a look. Unfortunately, the issue was due to a structural problem in the bathroom, which he couldn't fix. Fortunately, they moved us to another room that was exactly what we had originally booked but on a different floor. The service throughout our stay was exceptional. The staff were incredibly kind and responsive; whenever we needed anything, a quick text message was all it took for them to come through for us. The property itself is beautiful, and the beachfront is conveniently close, with plenty of beach chairs available. The staff made sure there were enough for everyone. Overall, we had a fantastic time at the resort and can’t wait to return.

We stayed here for a week. Our room was close to the beach. We stayed in tower 2 room 2141 which was a great room. Food was great, Jojo’s cafe had great food and pastries for breakfast , they also had amazing drinks. We went to Caribbean night at dune and the food was amazing, it was an all you can eat buffet. Room 2141 was walking distance to the ocean. They had amazing coffee, and their arteries are a must try if you’re staying there. I had a good time, there sofa bed was surprisingly comfortable. You gonna stay here if you are ever in Turks and Caicos. Their pool was super warm always, the hot tub was super hot. The ocean was 87 degrees and above. The pool was 90 degrees. I would definitely recommend this to people visiting Turks and Caicos.

Here right now. The resort is beautiful. I’m writing this from my dinner table at Dune Restaurant on location. Please send waitstaff. It has been an hour since our order was taken and we still haven’t been served, and this is nothing new from what we’ve read. For $12K for six days (room only), I expect much, much better.

The location on the beach was great, and we really enjoyed our room. We had a two bedroom ocean front suite, and it was perfect for our family of four…very spacious and comfortable. Unfortunately, the staff definitely left us with a negative view of the resort. Almost without exception, the staff acted as though they were put out by everything we asked for…whether it was water at dinner, taking out the hoby cat, or getting to-go breakfast items in the morning. Most of the staff seemed like they were uninterested in being helpful, and the poor service definitely detracted from our stay. Recommended looking elsewhere. The resort is too expensive for such poor service.