Grand Hyatt Shanghai

Excellent location for business meetings nearby. Service at the reception was great: glad the staff offered a choice to top up the difference for an immediate check in to a clean room on 77th Floor with Oriental Pearl Tower View and took the offer rather than waiting until official check in time. The blinds in the bathroom would be better if they could be electric opened and uplifted like the curtains in the room. Used the fitness centre's treadmill which were functioning well and seemed to be maintened. After all it was a pleasant stay.

Probably the worse Hyatt Experience I have encountered in terms of service attitude. While the Suite I stayed was reasonably good in terms of comfort level and amenities , the service quality was really diabolical. Got no followup by hotel IT department when complained about the wifi connection during my stay and upon emailing them after the end of my stay regarding the missing points for my boutique purchase, got nowhere after a full 6 days of wait and counting. Will not patronize again.

The hotel was beautiful and in a great location right by the Shanghai Tower. The porters helping with our luggage on arrival and departure were very efficient and polite. I did not find front desk staff to be particularly welcoming! Staff in the buffet were very pleasant. We had breakfast in the buffet twice during our stay and it was excellent with many choices between western food and Asian dishes which we tried. We had dinner there one night and that experience with the food then was not good. We would not eat dinner there again. But our dining experience at Canton on our first night was great! We tried several new (to American taste) Cantonese dishes and they were excellent. We were a party of 8. The room was very nice and housekeeping was good. Would we stay here again … yes, but we know that front desk staff won’t make us feel warm and fuzzy. We would stay here because of location, safe area, excellent breakfast buffet, pleasant porters … that’s it!

The views in the lobby are breathtaking on the 54th floor, with ground to ceiling windows. I stayed in a suite on the 85th floor with beautiful views of the Oriental Pearl Tower and river. The living room was comfortable with a couch and chair, plus a settee off in a nook for getting cozy on. If you have access to the lounge, the evening cocktail food had a great variety and was plentiful. The hotel's location is great for walking to the park and on the pedestrian bridge to the Mall for shopping. Easy Didi ride to Disneyland.

A signature location in Shanghai with restaurants(a few open to 10pm, great for late arrival) and two 7/11(one open to 9pm another open to 10pm) in the same building(underground). There are so many shopping malls nearby. 7 to 8 mins walk to subway station. Great hospitality from the executive lounge.