Grand Hyatt Shanghai

A signature location in Shanghai with restaurants(a few open to 10pm, great for late arrival) and two 7/11(one open to 9pm another open to 10pm) in the same building(underground). There are so many shopping malls nearby. 7 to 8 mins walk to subway station. Great hospitality from the executive lounge.

这个酒店很糟糕， this hotel is sucks! 房间发霉，潮湿， 床垫发臭，被子发臭，枕头有味道， 早餐食物不新鲜，服务人员不礼貌， 跟人讲话眼睛👀都是看天花板，唯独一位前台外国女性工作人员 和人交流彬彬有礼！

✨ Grand Hyatt Shanghai – where the view meets true hospitality ✨ An iconic address in the heart of Pudong, with breathtaking views, impressive architecture and that unmistakable Grand Hyatt atmosphere. A special mention to Ms. WILSHER, whose professionalism, kindness and attention truly elevated our stay. When service feels effortless and genuine, it makes all the difference. A beautiful Shanghai experience that we will definitely remember. 🥂 🏙️ 🌉 🌄 🌅 🌆 🌇 🇨🇳

We are currently staying at the Grand Hyatt Shanghai and are extremely disappointed. The level of service is simply not what one should expect from a five-star hotel. There were no slippers in the room, no coffee machine... When we went to ask for assistance, instead of feeling welcomed or helped, we were met with an arrogant attitude. We have the feeling that we are disturbing the staff simply by asking for basic things, and unfortunately, this includes the manager on duty as well. Thirteen years ago, we had an excellent experience at this hotel, particularly thanks to David Lampe, whose service and professionalism were outstanding. We decided to come back all these years later and bring our son with us, expecting to rediscover the same level of hospitality. So far, the experience could not be more different. For a Grand Hyatt and a five-star property, this level of service is deeply disappointing.

My stay at the Grand Hyatt Shanghai was an absolute disaster. We experienced a major water leak from the ceiling in the middle of the night, turning our visit into a total nightmare. To make matters worse, the room and bathroom were filthy and reeked of cigarette smoke. What was worse than the facility failure was the management’s pathetic response. No manager came to inspect the damage or provide an explanation. Throughout the ordeal, the staff showed zero accountability, and when we demanded to know who was handling our case, they hid behind ridiculous excuses about "language barriers" to avoid identification. It is insulting to claim that a flagship hotel in a major city cannot provide basic professional English communication. The management here treats guests with arrogance and complete indifference. They have no respect for their guests' safety or well-being and hide behind empty corporate scripts instead of taking responsibility for their failures. This is not a luxury experience; it is a display of gross negligence. If you value your money, your time, and your sanity, I strongly advise you to book somewhere else. One star is far too generous for this level of incompetence.