This was my worst hotel stay in Shanghai. The hotel is at a good location nested inside the most iconic building of the city in my opinion. But it stays as it was 10-15 years ago. The hotel needs renovations for sure. My room smelled like old furnitures. I found hair on my fresh towels two nights in a row, yuck!! I can hear noise from my neighbors all the time. One day the ceiling above my bathtub started dripping dirty water. I called the service center. They sent someone to check on it. So they said i should move to another room. Fine. I totally understood. It wasn’t clear to me what their process was at that time how and when they wanted me to switch room. I was waiting in my room for a call to tell me my new room is ready or something like that. 20mins later, a staff knocked on my door and asked me to move right away. I told him I haven’t packed yet because I didn’t know when they wanted me to move. He was pretty rude to me saying he hasn’t no idea about it. He was asked to take me to a new room. And I was urged to pack right away. The conversation was unpleasant. He was annoyed that he had to wait for me. The new room didn’t have a grand view like my last room. The windows were dirty. I’ve never heard any apologies from them ever since. Btw, the breakfast was really under par. I had a much better experience at other hotels in SH.

My second stay in recent months. Better this time perhaps because I had a marvelous view of the Huangpu River from my room this time. I believe I booked the same room category for both stays so it’s just the luck of the draw. There’s no harm trying to ask for a room with a view whenever you check in. Like all Shanghai hotels (and probably hotels in major Chinese cities) the room is spacious and clean. Service is still (as I observed during my first stay) not great. Location is good. They should really prohibit smoking in public areas. Went to the restroom at the lobby area on L56 and it reeked of cigarette smoke, and I ended up smelling like a walking cigarette, which was unpleasant.

Avoid this hotel. No one cares about foreigners. No one speaks decent basic English. They stare at you if you ask a question and they don’t know the answer. No attempt is made to help. There are no offers on any upgrades ( L even after I emailed the hotel days in advance asking for an upgrade). The management’s standard response is “No”. To everything. No debate allowed. The WiFi is engineered to block WhatsApp, Google, Facebook. Seriously ??? What the hell. The whole place feels like the Soviet Union 40 years ago. I asked for a view of the city. The standard response: “no”. The idiotic place allows their porters to take tourists’ cash for taxi trips. In advance. No taxi is called without demanding cash upfront (with a rip off mark up). The problem is that the bosses know that the staff make cash profits on everyone. The stupid place doesn’t offer Uber drives. So you get ripped off at this hotel. It’s a monument to arrogance. The whole city is a monument to arrogance. No visa accepted. No Amex accepted. No matercard accepted. It’s insane. And the worst part is that this hotel does not give a damn. This hotel brand is to be avoided.

still a very hight level of service and quality of infrastructure and restaurants . good location and nice rooms .

I cannot tell you how i detested this hotel and its’ staff. They were plain unhelpful, at times rude and so many hardly spoke english. Getting a coffee at breakfast was a mission. Not saying everybody has to be fluent, but in a 5 star hotel some basic words would be good. Room service took forever, yet rather good food👍. The lifts drove me mental. You get to the lobby on floor 54 i think and then you have to change to another wing, where loads of people are. You land up stopping at every floor while hoards get on and off. 1 night there was an event of some kind, and i reached the lifts when hundreds of young people descended. It took 10mins just to fight for a place in the elevator. Another 10mins to get to floor 79. Checkout was very boring. And took a long time. The view on the 79th floor was amazing, but the windows were severly dirty. Nice size rooms and all that, although it needs a facelift. Hailing a cab with the front of staff was non-existent, they didn’t know how to help tourists. Was there even a concierge? Doubt it. THIS HOTEL COULD BE FANTASTIC, however it’s dull. Never visited the bar upstairs etc. Could be amazing!? It is HUGE….. so many people.