Grand Hyatt Shanghai

The lounge staff really made our stay special. The check-in at the lounge was very smooth and they provided us an available room with great views. The staff worked really hard during breakfast, afternoon tea and evening cocktail and provided excellent service.

Great location with great views of Shanghai city. Worth the value, big rooms and the housekeeping is at its best. Check-in was fuss free and fast too!

The location and view of this hotel is awesome! The service and the front desk is very helpful. Overall, I'm very satisfied with this stay

Great location (walking distance to multiple subway), excellent view of Huang Pu River from guest rooms. Part of the new Shanghai Landmark buildings, great service from hotel staff, highly recommended!

Had a horrendous experience with the check in staff. A warning that they will make you pay a 1000 RMB deposit per night of your stay. This is a scam, they waived it for the man next to us in check in when he refused. For us they said it was not possible and was only considered when we mentioned that we had overheard what had just happened with the other man. Then they ‘lost our payment’ on Alipay which the man had scanned and we showed the proof of payment. Then when confused at how the payment had gone through, was very rude and said they’d give us the room anyways even though they can’t find our payment as if it’s a favour to us and not a flaw in their system. They said they couldn’t even give us the deposit back considering they can’t even find our payment. So bad and anxiety inducing upon first arrival to what is supposedly a 5 star hotel. Have not been treated like this at any 5 star, the standard is so bad. Not to mention the sly upselling they will do for room upgrades, breakfast, club lounges and experiences. It’s too much.