Grand Hyatt Shanghai

The location and view of this hotel is awesome! The service and the front desk is very helpful. Overall, I'm very satisfied with this stay

Great location (walking distance to multiple subway), excellent view of Huang Pu River from guest rooms. Part of the new Shanghai Landmark buildings, great service from hotel staff, highly recommended!

Had a horrendous experience with the check in staff. A warning that they will make you pay a 1000 RMB deposit per night of your stay. This is a scam, they waived it for the man next to us in check in when he refused. For us they said it was not possible and was only considered when we mentioned that we had overheard what had just happened with the other man. Then they ‘lost our payment’ on Alipay which the man had scanned and we showed the proof of payment. Then when confused at how the payment had gone through, was very rude and said they’d give us the room anyways even though they can’t find our payment as if it’s a favour to us and not a flaw in their system. They said they couldn’t even give us the deposit back considering they can’t even find our payment. So bad and anxiety inducing upon first arrival to what is supposedly a 5 star hotel. Have not been treated like this at any 5 star, the standard is so bad. Not to mention the sly upselling they will do for room upgrades, breakfast, club lounges and experiences. It’s too much.

I stayed at the Grand Hyatt Shanghai and the experience was unforgettable. The hotel's location is its first major selling point—it's situated inside the iconic Jin Mao Tower, a cornerstone of the Pudong skyline. Pudong itself is the banking district and a major global financial center. The most outstanding feature, without a doubt, is the view. My room offered a breathtaking, panoramic vista of the Huangpu River and the sprawling cityscape. Waking up to that sight and seeing it lit up at night was worth the price alone. It’s a perspective of Shanghai you simply can't get anywhere else.

Great location. Awesome service. The food choices were delicious Staff courteous and always attentive. We would book again