Grand Hyatt Shanghai

Grand Hyatt Shanghai gave me a wonderful experience during this stay. The hotel has an excellent location for tourists, with beautiful views of the Bund and the surrounding skyscrapers. It is also very convenient, about a 10-minute walk to the Metro Line 2/14 station. One suggestion for international travelers: be careful when taking a taxi from the airport to the hotel. I would recommend using Didi whenever possible. If you do take a regular taxi, the fare should usually be around RMB 200. Always ask for a receipt and, if there is any issue, check with the hotel concierge. The concierge team is very helpful and can support guests in handling these situations. Overall, I had a great stay and appreciated the hotel’s location, views, and helpful service.

Located in the center of Shanghai, its probably one of the most convenient hotels in the range if u wanna explore those skyscrapers or malls or even Hu Tong, those small narrow alleys that hide down the modern buildings. I like the aesthetics of the hotel, reminds me the rising 2010s when people still believe the world would become a better place. The feeling of luxurious and comfort surely made me want to visit again. Their "AI guest service" is not that smart, but besides that staffs are very friendly and helpful.

The hotel could improve by providing better training for the front desk staff and creating a more organized system for check-in and check-out lines. It was frustrating when other guests would interrupt or cut in while I was speaking with the front desk staff. A clearer queue system and better crowd management would help create a smoother and more respectful experience for all guests. The staff also lacked warm smiles and genuinely caring attitudes during interactions. More training in guest greetings, hospitality, and customer care would greatly improve the overall guest experience and create a more welcoming atmosphere.

Fantastic hotel with great service. We had a high room in the west tower with a view of Pudong which was impressive. We were there during May Day celebrations which meant we could take advantage of the additional buffets. The buffets were really good and very reasonable with drinks included. Fabulous location too, so it was all positiv.

lovely hotel. beautiful view. but very busy. Lots of ppl outside of hotel building taking photos of the tall building...