Grand Hyatt Shanghai

My stay at the Grand Hyatt Shanghai was an absolute disaster. We experienced a major water leak from the ceiling in the middle of the night, turning our visit into a total nightmare. To make matters worse, the room and bathroom were filthy and reeked of cigarette smoke. What was worse than the facility failure was the management’s pathetic response. No manager came to inspect the damage or provide an explanation. Throughout the ordeal, the staff showed zero accountability, and when we demanded to know who was handling our case, they hid behind ridiculous excuses about "language barriers" to avoid identification. It is insulting to claim that a flagship hotel in a major city cannot provide basic professional English communication. The management here treats guests with arrogance and complete indifference. They have no respect for their guests' safety or well-being and hide behind empty corporate scripts instead of taking responsibility for their failures. This is not a luxury experience; it is a display of gross negligence. If you value your money, your time, and your sanity, I strongly advise you to book somewhere else. One star is far too generous for this level of incompetence.

Centrally located. Easily accessible via public transport. View overlooking the Bund. Good restaurants nearby. Breakfast with a view. Good housekeeping.

In general it's very good hotel to stay, nice view of river, room is clean and bed is firm and comfortable. Breakfast has a lot of varieties and the food tastes good but not excellent. It's newer hotel in Shanghai Pudong and better than most 5 star state-owned hotels on the west side of river.

Perfect location—everything is within easy walking distance, and the view is absolutely unforgettable. We really enjoyed our stay and would definitely recommend it.

Book the Club-access room, it never disappoint you. The waiter in the Grand Club is considerate, you could ask the waiter on the 54th floor lobby(if you booked the club-access room and above), they will take you to the 83rd floor to check-in and check-out. The meals is great, especially the breakfast on the 56th floor, they use Technogym in the gym, you could have a try. Additionally, the views is marvellous that you’ll never forget.