Grand Hyatt Shanghai

Pros: great location, stunning views, and an architecture gem. Cons: out-of-date amenities (no coffee machines in room or lobby, broken hangers and bathroom doors) Service: there are good people, but many require some basic trainings to learn how to welcome guests. If it can update the amenities and improve services, it has great potential!

Over the course of the last 20 years, I have enjoyed staying at the Grand Hyatt Shanghai. It is a classic hotel with impressive gothic architecture and great views of the city. However, on this trip, the hotel and room felt dated, and really needs a refurbishment. Especially when compared to other hotels in Lujiazui (sic as the Regent or Ritz Carlton), the Grand Hyatt now feels old. In my room, the carpet was worn, there was no coffee-maker (only the same instant coffee and hot water boiler which were provided 20 years ago), and for some reason even slippers and a laundry bag were not provided. The mini-bar was sparsely provisioned and everything cost extra, unlike the Regent Hotel for example which provided several snacks and drinks in the minibar for free.

We booked the Grand Hyatt due to its excellent location and the facilities it offered. The hotel itself is superb and the views from the rooms, club lounge and bars were exceptional. It is directly across the road from the Shanghai Tower and the Financial Tower so makes it easy for those wanting to go to all three viewing platforms. The rooms were clean and we had a corner room so had superb views of the Shanghai Tower and the river. The staff were great and were available to answer any queries we had. Davis, at the Concierge desk was outstanding. So helpful, professional and friendly and went out of his was to assist us with any query we had. The breakfast in the Club Lounge was excellent and the food during evening happy hour, which went for 3 hours, was also excellent in terms of variety. The evening drink were limited and unlike other club lounges, there was no whisky or champagne for guests. There were other beers, spirits, soft drinks and fruit juice available. Overall, a wonderful stay in a spectacular hotel. Highly recommended.

The hotel was clean and relatively quiet. Staff was friendly but maybe not as much as expected from the level of hotel. The room was well equipped and spacious enough with a good bathroom and the robes are some of the better I have bad. Views are great no matter the location of your room

We were surprised to see that food selection was very limited in the breakfast and the club lounge. There were so many dishes containing mushrooms which was an allergen to my husband. The western style breakfast was a simple repetition of the same dishes we saw in the club lounge the previous night. The taste of bakery was stale and was not fresh. We had stayed at Mandarin oriental Shanghai and its breakfast was far superior than we had at the Grand Hyatt Shanghai. The service in the club lounge was minimal. Tables were not cleaned fast enough, the staff weren’t welcoming, the guy at noodle bar was clearly not happy, everyday we were there. The staff at the Japanese restaurant tried to wave us away and talked to us across the dining room because they thought we were dinners wandering for the dinner buffet. The Japanese restaurant dishes were disappointing as well. The shrimps on the skewers were not prepared correctly and the mud-lines were not cleaned. The only person made us feel welcomed was the lady worked at the wonton bar during breakfast.