Grand Hyatt Shanghai

The hotel could improve by providing better training for the front desk staff and creating a more organized system for check-in and check-out lines. It was frustrating when other guests would interrupt or cut in while I was speaking with the front desk staff. A clearer queue system and better crowd management would help create a smoother and more respectful experience for all guests. The staff also lacked warm smiles and genuinely caring attitudes during interactions. More training in guest greetings, hospitality, and customer care would greatly improve the overall guest experience and create a more welcoming atmosphere.

Fantastic hotel with great service. We had a high room in the west tower with a view of Pudong which was impressive. We were there during May Day celebrations which meant we could take advantage of the additional buffets. The buffets were really good and very reasonable with drinks included. Fabulous location too, so it was all positiv.

lovely hotel. beautiful view. but very busy. Lots of ppl outside of hotel building taking photos of the tall building...

Spa: Nice swimming pool, approximately 12 m long, amazing jacuzzi and hot plunge basin. The spa area is separated into female and male sections, which makes the experience very comfortable. <3 Breakfast: The breakfast buffet offers both European and Asian dishes, with a view of the Oriental Pearl TV Tower and the whole city. NB: The youtiao 油条 was the best I have ever tried in my 15+ years of experience with Chinese food! Rooms: The rooms are very spacious and have good air conditioning. Best bed ever!! Really the best bed I have slept in at a hotel: not too soft, not too hard, just right for a great deep sleep. The bed does not shake when the person sleeping next to you turns over in their sleep. Surrounding area: Very convenient location next to the metro station and the pedestrian bridge. It is easy to get around even on rainy days, as the tower has an underground passage connecting it to the metro station and the nearby shopping mall.

More comfortable and great aesthetic and morden vibe , didn't realize that many people each night around hotel to have a clear shot for the hotel and surrounding buildings.