Grand Hyatt Shanghai

From the moment I arrived at the Grand Hyatt Shanghai, the team made it clear why this property remains one of my favorites. As a Globalist, I was warmly recognized at check‑in and immediately upgraded to a beautiful room with stunning skyline views — a gesture that set the tone for the entire stay. What truly stood out was the crew’s genuine friendliness. Every interaction felt sincere, from the front desk to the lounge staff to housekeeping. They consistently went above and beyond, anticipating needs before I even voiced them. It’s rare to find a hotel where the service feels both polished and personal, but the Grand Hyatt Shanghai delivers exactly that. The room itself was spacious, comfortable, and impeccably maintained. The amenities were top‑tier, and the views from the upper floors are simply unforgettable. Whether you’re here for business or leisure, the atmosphere strikes the perfect balance between luxury and warmth.

I was thrilled with the views and service. Congratulations! Very good location, a lot of amenities, easy access to the rooms and again great views ;)

Grand Hyatt Shanghai gave me a wonderful experience during this stay. The hotel has an excellent location for tourists, with beautiful views of the Bund and the surrounding skyscrapers. It is also very convenient, about a 10-minute walk to the Metro Line 2/14 station. One suggestion for international travelers: be careful when taking a taxi from the airport to the hotel. I would recommend using Didi whenever possible. If you do take a regular taxi, the fare should usually be around RMB 200. Always ask for a receipt and, if there is any issue, check with the hotel concierge. The concierge team is very helpful and can support guests in handling these situations. Overall, I had a great stay and appreciated the hotel’s location, views, and helpful service.

Located in the center of Shanghai, its probably one of the most convenient hotels in the range if u wanna explore those skyscrapers or malls or even Hu Tong, those small narrow alleys that hide down the modern buildings. I like the aesthetics of the hotel, reminds me the rising 2010s when people still believe the world would become a better place. The feeling of luxurious and comfort surely made me want to visit again. Their "AI guest service" is not that smart, but besides that staffs are very friendly and helpful.

The hotel could improve by providing better training for the front desk staff and creating a more organized system for check-in and check-out lines. It was frustrating when other guests would interrupt or cut in while I was speaking with the front desk staff. A clearer queue system and better crowd management would help create a smoother and more respectful experience for all guests. The staff also lacked warm smiles and genuinely caring attitudes during interactions. More training in guest greetings, hospitality, and customer care would greatly improve the overall guest experience and create a more welcoming atmosphere.