Desire Pearl Resort & Spa

Not your typical all inclusive resort. Couples only, great food and quality drinks, attentive staff, friendly guests. Relatively small resort, room for everyone at the pool. Highly recommend for couples who are confident and comfortable in their relationship that might be looking to elevate their vacation.

This was our 7th trip to Desire Pearl and once again we had a fantastic experience. This place is like no other in its combination of quality food, top notch personalized service, fun sexy times, especially the night life and the ambiance and energy that only a couples-only resort can offer. For example, Ciao Caesar, the head of hospitality, asked us daily how our stay was and if there was anything he could do for us. Also, many of the servers and staff knew I was learning Spanish (May, Santiago, Jesus, Isaac) and took time to teach me and make learning fun. The "play-makers" are a blast and keep the party vibe alive all day and night (JJ, Mani, Matt, Kia and others). When we see some of the staff we've come to know over the years, it is like going home to meet our distant family (Oliver, Poot, Wilbert, Candice). The property with its beautiful "old world Mexico" with all its charm, and the combination of great food and nightlife, is why we first came, but it is the friendly, fun, and outstanding staff the keeps us coming back.

The website and call center customer service are HORRIBLE. We have been members for 4 years, and it just keeps getting worse. I DREAD any time I have to make a reservation or make a call. Here is a recent example. I called last weekend to book a reservation. After being on hold for a while, I finally got an agent. It took 18 minutes. The processes and technology are beyond antiquated. Today, I had a question about my contract. After 10 minutes on hold, I gave up. When you are on hold, you get a message that goes something like this: "We are sorry, no one is available to help you. We will get back to you soon." OK, good message. (By the way, the sound of this message is muffled, totally unprofessional. My 90-year-old mom's message sounds better than this.) BUT, this message is repeated EVERY FIVE SECONDS. Try listening to that for 10 minutes. Better yet, how about I leave my number, and you call me back when you are available, like nearly EVERY OTHER B2C company. I tried using a form on their website so I could ask the question digitally. It is a simple question. This would save me time on hold and save them labor, freeing up their call center to handle more complex questions. But the form doesn't work either. Does management review this? Maybe they can try making a call themselves? Sending a digital message through the site? I mean, running a resort is hard, hard work; they have this down. Running a decent website and call center is WAY EASIER.

The resort is beautiful, the atmosphere is relaxing, fun and sexy. Great variety of food and drinks, but the staff is what makes it so special. The Playmakers, Candice, JJ, Jess, Abi, Matt, Tristan, and Kia were fun, energetic, funny & friendly, worked tirelessly from the beginning until the end of the day. Antonio, Victor & Miguel at the pool made us feel so very special Our servers at the pool, Servando & Gabi, couldn’t have treated us better. Fernando in the spa, highly recommended! Eme at Suki, amazing service!

We had a great time. The players , JJ, Jess, Abi, Rio, Matt, Candice, Tristan, really made it fun. They had us involved in playing games. They also provided great entertainment during the day and also a show at night. The food was excellent. We ate buffet mostly. They have a very wide selection of food each time. They also offered to order from the menu. The rooms where very clean and the daily room service was great. The property always looks great. They keep the place very clean. The pool was always clean. The guy that attended to the pool beds always had us a bed ready each day. We had a great experience and would recommend it to anyone.