The Fives Oceanfront

Check-in: 3/5 stars We arrived around 1:00pm and asked about an early check-in. The staff took all our information, gave us wristbands, and collected a deposit on our credit card, so we assumed our room would be ready. But they told us it wasn't ready yet. They said we could use the facilities while we waited, but we decided to take a walk into town and spent some time at a nearby beach bar. When we returned at 2:30pm, the room was still not ready. It wasn’t until exactly 3:00pm that we were finally allowed to go to our room. Room: 4.5/5 stars We stayed in Room 207, which overlooked the street. It was spacious, with a comfortable king-sized bed, a sofa, a table and chairs, a kitchenette, and a balcony. The TV had many English-language channels, and the room was quiet - we slept soundly through the night. The mini-fridge was stocked with soda, water, and beer. Coffee pods were provided, though the coffee maker only brewed about a shot’s worth at a time. The bathroom was large, with double sinks and a rain shower head that had plenty of hot water. My only complaint is that although there was a kitchenette, there were no utensils. Not a huge issue, but we brought leftovers back one night and had to eat them with our fingers. Pool Area: 4/5 stars There are two pools—one on the rooftop and one by the beach. We didn’t use either, but both looked very nice. Food: 4/5 stars We only had drinks at the rooftop bar. Prices were a bit high for Mexico, but the atmosphere made it worthwhile. Location: 4/5 stars The hotel is beautiful and well-located, just a 15-minute walk to the center of town. Puerto Morelos has many great restaurants within walking distance. Staff: 5/5 stars Everyone who worked at the hotel was friendly, hardworking, and always had a smile. We would definitely stay here again.

I travel to the fives the beginning of july 2025 , ther was a rock in my Lasagna. went to one of the diners AL MARE restaurant thats italian restaurant order a Lasagna when i took the second bite , my teeth almos broke because ther was a big rock inside of it , i spoke with the chef and the staf , ther did not do anything about the incident, also on the japonise restaurant at the roof top, thers a lot of mosquitoes , after one hour i had to run out of ther, the next day my body was full of mosquitoes bites, did not enjoy the experience.

My husband and I had a wonderful relaxing time here. We stayed 4 nights. Our room was clean and had no issues with AC. Housekeeping tended to the room everyday. There was a bit of confusion on some of the restaurants times. Front desk told us a place was open for breakfast till 11am but we got there once and the staff would say they closed at 10am. Not the biggest deal. After the first day, we were much familiar with the times and never ran into a problem again. We received our food typically within 30 minutes and most of the time was out of the restaurant within an hour. Granted it was just 2 of us verses a large table. However, I didn't see many tables that were waiting long for their food. This is a very small resort which is exactly what we looked for. Beach beds we're always available. The downstairs pool usually was filled but the rooftop pool usually has plenty of beds. This isn't busy season so I'm sure this is a different experience than when it's busy or they have a wedding at the resort. Sargassum is very heavy this year which is something we knew before coming. The water isn't as blue as some pictures show but this just depends on the time you come. Some days the smell was stronger. Other days wasn't as bad. We walked up and down the beach with no problem. The resort cleans it off there beaches but down the beach other places do not. There is a barrier in the water to prevent it however some of it does get through and lands on the beaches. We easily walked off the resort into the center which is one of the reasons we chose this place. We had wonderful food on and off the resort. We would definitely come back! Fidel makes amazing drinks. He has a specialty drink(he didn't have a name for it) and it was very very good! We also enjoyed drinks from Abraham, Rosa, and Karen. Eli and Julio were also wonderful at the front desk! All the staff we interacted with were very friendly!

The smell is mountains of seaweed washed up on the beach meaning you can’t sit on the beach or swim in the allegedly blue waters without wading though thick mounds of strong smelling seaweed. The food service is terrible, might be the worst of any resort I have ever visited. The worked may smile at times but they are lazy, slow and unconcerned about making you happy. They won’t serve you even if there are 10 minutes before the restaurant closes down, charge you for food even if you paid for all-inclusive, take an insane amount of time to bring your drinks and food, etc. The burgers are far too charred and dry with a mountain of cheese “fondue” on top. Most people don’t revel to Mexico to eat burgers and fried chicken sandwiches. They had no tacos, quesadillas, etc in the menu, refused to make them yet had all the ingredients there to do so. The hostess at the poolside restaurant is full of attitude and not helpful at all. Several rooms had leaks or water issues including water on the floors and wet beds. Don’t waste your money or time here, go somewhere that actually wants your business.

I am writing to seriously make a complaint about our stay at your hotel at the ocean front five Hotel in Puerto Morales. We are currently staying here and I feel that there was a serious disconnect with the advertised pictures and the reality. The smell from the outside of the hotel is enough to make your eyes water with the sulphur from the seaweed and the sea is literally black with seaweed which means you can’t use the sea at all the advertise photographs make it look azure blue. I understand this is not your fault and it is a seasonal thing and particularly bad this year - you should have made us aware of this before we booked the hotel. This is serious misrepresentation and we are now stuck at a hotel where we cannot use the beach. Your beach beds around the pool are minimal and we can never get a beach bed even if we get up early and so we are forced to lie on the sand like we are on a backpacking holiday. The prices we paid were five star. This is not acceptable. On a positive note Your staff are beautifully happy and helpful and lovely. However, we are constantly sitting in restaurants waiting to be served and it is just getting to the point where we are dreading every meal because we know we have to take at least three or four hours for the food to arrive when the food does arrive it’s not always the right order And therefore this is making the holiday experience a difficult one. The advertised brochure and website does not say that you have to make a reservation each evening for dinner and so we did not make a reservation as with all inclusive holidays. You’re expected to be able to not have to plan which is the whole point of a holiday and so we never know what what time we want to eat And so last night we arrived at 8 o’clock and we were still waiting for our food at 10:30 at night. Another gentleman arrived this morning for breakfast four people after us and was served immediately. Is this because he is giving bigger tips? That is not correct Behaviour for guests at your five star hote.