The Fives Oceanfront

This resort is gorgeous and we had the all inclusive package. We ate to our hearts content and it was delicious. At El Mare restaurant for dinner I recommend the Salmon. Gustavo gave a wonderfully relaxing meditation and music class and offers other fun activities, so look up his activities. Eli greeted us upon arrival and told us where everything was and how there was a market place and leaning light house within walking distance among the beach. We had a private jacuzzi on our balcony that was so nice to relax in with our view of the beach at the end of the day. Highly recommend this lovely resort.

We had the most fabulous holiday!!! We arrived to a wonderful welcome from the incredibly helpful and kind Eli, who looked after us throughout our trip. The check in was easy and included a glass of cold fizzy. The hotel is absolutely beautiful. It’s is exceptionally clean at all times with an abundance of soft clean fluffy towels for the beach or pool. Our room was mind blowing. The bed was enormous with very high quality cotton linen, the view was sublime and it was SO clean. The attention to detail was wonderful. The food was delicious, particularly the breakfast and lunch. The only thing I will say is I would have liked more Mexican food choices. The pools were both beautiful infinity pools, and the beach set up was perfect with ample very comfortable sun loungers. The sand is so soft and white. The staff at the hotel were all wonderful. They could not have been anymore friendly or helpful. The whole experience was 10 Stars.

It was the smallest and simplest resort I have been too. I have stayed in much fancier and expensive ones in the past. This one is very small and smimple but it stole my heart. This resort was perfect for a short vacay to take a brake from a hustle of my normal life. Almost no activities in the resort was great for me as I enjoyed reading, walking along the beach and snorkeling from the shore. There is a very safe walk along the beach (about 15-30 min walk depending on your speed) to the village of Puerto Morellos. I walked every morning and every evening. There is a cenote inside of the ocean called Ojo de Agua. It is between the hotel and Puerto Morellos, closer to Puerto Morelos. You do not need to pay and just swim off the shore for about 50-80 meters and find the cenote. There are some corals and fish to see. Very cute! I did it every morning. I also took a snorkeling tour on a boat from the resort. I enjoyed snorkeling by myself off the shore more, however. The rooftop bar/ restaurant were cute. You can enjoy the ocean and nibble on food. The resorts opened in 2020 and shows signs of wear and tear. I did not mind it as it was super clean everywhere. The staff was awesome. You get a concierge service when you arrive. I got a quick tour around the resort with some recommendations. The same person (I had Valeria) chatted with me and offered some info that was very useful during my stay. Food menu is very small but was perfect for my 5-day stay as I just wanted to eat the same: ceviche, guacamole, grilled whole fish (for lunch only). In sum: if you want a fancy special trip or you travel with kids/teenagers, I probably would not recommend it. However, for a short sole getaway, it is perfect! I definitely want to be back when traveling by myself.

Dear Management of The Fives Hotel, I am writing to formally express my extreme dissatisfaction with our recent stay in your penthouse suite. What was marketed as a premium luxury experience turned into a deeply frustrating and unacceptable ordeal. During our stay, rainwater poured directly into the suite, soaking our clothes and personal belongings and disrupting our sleep throughout the night. This is a clear indication of serious structural issues, which are further evidenced by visible cracks in the ceiling and the presence of caution signs and buckets placed outside our suite door—suggesting that hotel staff were already aware of the problem prior to our arrival. We have documented the situation with photos and videos that clearly show the extent of the damage and the lack of proper maintenance. For the price paid for the penthouse suite, this experience was entirely unacceptable and far below the standards expected of a property of your reputation.

Truly stunning set-up. Amazing location. Wonderful wildlife. Extremely professional and friendly staff. Will definitely be returning.