Waldorf Astoria Cancun

The Waldorf Astoria was exemplary with their service and attention to detail. We knew that it would be a luxe experience, but they manage to exceed our expectations! We were upgraded to a suite on a high floor where we had an incredible view of the ocean. We received a lovely welcome treat in our room when we first arrived, but then upon our return after dinner, they blew us away with the most thoughtfully curated welcome gift in the room! I had been in touch with the concierge prior to our stay (to book appointments at the spa, etc), but I still was not prepared for the incredibly personalized and thoughtful presentation they created for us. It included custom chocolate pieces that represented the reason for our trip (a last minute getaway and celebration). Wow. Dining- we didn't have a bad meal ever. The chef came out to greet us at the table during dinner a could of nights, and it was a pleasure to tell him in person how much we enjoyed the food. Prices were certainly higher than what we spend on a daily basis, but we expected it and it did not stop us from ordering anything. Spa- we each got deep tissue massages and they were amazing.. Appreciated the ice cold wash cloths and face mist outside the sauna and steam rooms, to help refresh myself while in the heat. The spa pools, especially the hot tub, was great. As Hilton Honors Gold members, we also received a 15% discount on the services. Gym- We worked out once on a rainy day. It felt spacious (we were the only ones in there) and they had more than enough equipment to use. I also did a morning core workout in the pool with Astor and it was a fantastic! I wish I had taken it sooner in our stay, so that I could have had more days to take her class. Staff- they were all very attentive and friendly. We brought a lot of small USD bills and gave a few dollars to anyone who helped us- mainly the bellmen and pool attendants. We tipped servers on the food bills charged to the room. Weather- this was the only downside. We had a lot of cloudy days and rain on and off. Next time we would like to go when it's a drier time of year. Every person we came across during our stay was so attentive, friendly and gracious. We loved staying there and can't wait to go back!

Wonderful property with the most attractive and gracious hosts/hostesses. The property was more than exceeded our expectations and was a great start to our 5 day trip. We would definitely plan a longer stay.

We did a quick three-night anniversary getaway and had the best time. The service from start to finish was amazing—everyone really went out of their way for us. Our servers, Francisco and Fernando, were fantastic, and Edson and Luis took great care of us by the pool. As Diamond members, we were upgraded to a room with a plunge pool, which made the stay even more special. We’ll definitely be back!

Anita was my masseuse and her service was absolutely spectacular. She gave me a prenatal massage and it was perfect. She was caring and so kind and professional, kept me covered and made sure I was comfortable the entire time. I 10000000000000% recommend!!!!

Loved the resort and all the staff were wonderful. Ruben and Jorge were great and all the servers from food to room cleaning were amazing.