Waldorf Astoria Cancun

Spectacular resort with equally spectacular staff & food! My wife and I visited for a long weekend, and all expectations were exceeded! Starting with the restaurant staying open late to serve us dinner despite flight delays, to the wonderful pool staff, Paty & Andres, to the brand new facilities themselves, this was just a wonderful weekend! We look forward to booking another trip back to the property as soon as possible!

The resort is beautiful, really well maintained, plenty of space on beach loungers with shade or sun as required, and the staff in general are very friendly Food and drink at restaurants is pricey but good. The view from the rooms is beautiful and they honor status with upgrades The only flaw, which we thought was quite a significant one, was breakfast. They have a VERY strict a la carte breakfast menu where you're allowed a cold dish, a hot dish, a side and a pastry basket. I didn't want a cold dish or a side, so asked for a hot dish plus two eggs - extra charge (US$8! although they did take that off the bill at checkout). This was costing them nothing extra, as we weren't ordering half the things we were entitled to, but there is absolutely no flexibility from the staff on the menu. On another day, I asked if I could have my waffles with chocolate syrup instead of maple syrup and was told this would also incur an extra charge. This is when we realised we wouldn't come to the Waldorf again, unless they sort out this ridiculous breakfast policy, which would be out of place in a 3 star motel never mind the $1,000 a night Waldorf. Obviously the actual cost of the changes was nothing compared to the rest of the food and room rate, but it did not feel like a luxury experience at all and soured our overall impression of the resort.

Brenda and Deborah were wonderful during my experience at the Spa. Brenda directed me to where I was supposed to go and help me get my things in and out of the locker before my massage and after. Deborah gave me a magnificent massage which was so relaxing and her touch was not too strong and not too light just perfect!

We had a wonderful time. Food was fabulous. Drinks refreshing. The staff exceptionally kind and helpful. Amenities plentiful. Our visit to the spa heavenly. We certainly will return. Weather was excellent which made our four days marvelous!

A terrific resort with wonderful staff and food. The location - right on the beach and close to the airport is fantastic. Away from the noise and hubbub of the tourist hotel zone. The beach is kept clean of seaweed and the water is warm and inviting. Service - from the concierge (who always remember your name and work to fix any problems) to the three great on site restaurants to the poolside - is wonderful. The staff to guest ratio was perfect. The rooms are large and bright, with terrific ocean views. We had one recommendation for an off site restaurant that was too loud for our kids, and the concierge proactively addressed the problem and made us very happy. 10/10 would visit again.