Waldorf Astoria Cancun

My wife and I had a wonderful stay at the Waldorf. The entire staff has been trained to the highest of standards. All staff we encountered were polished,refined and kind. We stayed in the Ocean front 1 bedroom corner suite. Room was tremendous. So much space and private. Hotel grounds are lovely. If you are looking for anA upscale,quiet, luxurious experience this place is for you. We did not leave the grounds for our 3 night stay. The spa is also a treat. A+ for cleanliness.

A truly unforgettable experience. The best service in the world, especially from our waiter Francisco at Ja'o. Unmatchable. Great food, atmosphere, and service.

Everything was five-star PLUS! My sister and I splurged on a long girl's weekend at the Waldorf Astoria Riviera Maya and couldn't be happier that we did. The room was gorgeous, spacious, and spotlessly clean. The restaurants - JA'O and Malpeque for dinner, and Chaya for breakfast and lunch - were fantastic. Each restaurant had a different atmosphere and cuisine, but every meal we had was equal to or better than 5 start restaurants we've enjoyed in places like NYC and San Francisco. The pools and outdoor spaces were serene and beautiful. But what really made our stay special was the staff. Karen, the concierge we interacted with the most, showed such care and kindness during our trip that if we are able to visit Cancun again, she will be the main reason we do so. From helping us get acclimated to the hotel, to helping us find an ATM that worked with our US cards, to recommending the perfect tour of Chichen Itza, Karen was fun, professional, and genuinely welcoming. After mentioning a regional cocktail that I'd once had on a business trip to Mexico City, Karen surprised us with that same cocktail on our last evening of our stay. She followed up promptly and thoroughly with everything which made our stay truly relaxing and special. And I must say that every one of the staff we interacted with was kind, helpful, and genuine in their interactions: The Bellmen Alberto, George, Manuel, Eduardo, and Alejandro greeted us every day by name and kept us company while waiting for tours and taxis. The Restaurant Staff Ivana, Benjamin, Israel, Ricardo, Jefferson, Manuel, Juan Luis and Francisco made fantastic recommendations and went above and beyond to share their local culture. The Bartenders Aciel and Freddy educated us on local culture and even shared their sangrita recipe so we could attempt to enjoy their fabulous drinks at home. The Pool staff, specifically Julio, were attentive and fun. And a special thanks to the room service delivery team who noticed we were watching TV in Spanish (which we barely understood) and took the time to show us how to change the language settings on the TV. I cannot recommend the Waldorf Astoria Riviera Maya enough! I hope you choose to stay there during your trip to Cancun.

Stayed at the Waldorf Astoria for a girl’s trip and we came here for breakfast every morning. The food was amazing and the staff was incredible, especially Servando!

Might be the best service I’ve ever had - absolutely incredible and we loved the margarita class with Irving!! Although the Waldorf has gotta let those bartenders take the leather aprons off before they die of heat exhaustion