Waldorf Astoria Cancun

We had the most amazing stay at the Waldorf Astoria Cancun. We were a party of seven, and that included adults, a baby, and a dog. From the moment we arrived, the staff was incredibly warm and welcoming. Every single person who worked there was genuinely kind and helpful. Jimena took such great care of us. She made sure everything ran smoothly and always checked in to see how we were doing. The level of service was truly impeccable. The beach was beautiful and peaceful. Everything at the hotel was spotless and well taken care of. The breakfast was really tasty, and the restaurants on site were all delicious. My favorite thing by the pool was the fresh coconut, which honestly was so refreshing and perfect in the sun. The concierge provided us with amazing recommendations for places outside the hotel. Every spot they sent us to was a hit. They also helped us plan a surprise birthday in one of the rooms. From the balloons to the cake, everything was taken care of. I have never experienced service like this anywhere else. We cannot wait to come back. Thank you to Jimena and the entire team for making this such a memorable trip.

Absolutely incredible stay at Waldorf Astoria Riviera Maya! The staff was amazing—special thanks to Carolina and Angela for going above and beyond to make our visit unforgettable. The food was phenomenal, and every detail felt elevated and intentional. We did a site inspection for future weddings and events, and this property is a dream—luxurious, private, and perfect for destination celebrations. Every room has an ocean view and soaking tub! Highly recommend!

My husband, son and I spent the week at the Waldorf Astoria Cancún and we had the most amazing time! The staff provided us with some of the best service that we have ever experienced. The staff members knew my name and my husband and son upon sight and were helpful with all of our needs. The food at the resort was exceptional! We especially enjoyed Jao for their Mexican food and the Waldorf Astoria breakfast is always a delight when traveling. Our dinner at Chaya was also delicious. Fernando took great care of us and the cauliflower salad was one of the most delicious salads we have ever eaten. At the pool, Andreas, was so attentive to our needs with drinks, food and water. His hospitality and kindness was much appreciated and really made our experience just delightful. Our daily chips and guacamole always brought a smile to our faces. Our room was lovely and the tile work in the bathrooms was so beautiful. With nightly music, activities and the spa you could relax at the resort all day if you like but we did venture out into Cancun. Our only complaint was the seaweed in the ocean making the beach and ocean not accessible during the summer. Hoping they can get the seaweed under control, so the beach at the property can be enjoyed year round. We will look forward to planning another visit to Cancun and this resort. One of the best Waldorf Astorias we have visited!

This is my family's second day at this resort and I rate this a 20 out of a 10. It is always an amazing time at the Waldorf with my family. This luxury resort is so accommodating for our family and has spectacular views of the beach as well as a beautiful layout of its pool area and hotel. The staff is phenomenal and I had created a list of all the people who have just made our stay memorial for the week we were here. And I do want to say that this place isn't crowded and I never had to wait for a chair or choose a beach chair that I didn't enjoy . The food is phenomenal, especially the breakfast at Chaya- the chilaquiles has been my breakfast of choice. Also, the pool bar has an amazing shrimp Caesar salad wrap... We just returned from our week at Waldorf Astoria Cancún, it’s our second visit at the resort. If you’re looking for a low key, low stress, luxury experience with all the frills and gorgeous views, this is the place. I will mention names that have made our trip memorable for my family. Alejandro in checking us in Antonio who was our bellman outside Benjamin our waiter at bfast in Chaya Ale and angeles at the kids club, who gifted my kids amazing crafts upon our departure which was absolutely sweet. Jizelle, I love this lady, she can make anyone feel so good. U can tell she is so genuine. She was our waiter at the pool. Gerardo day 2 of our stay Patricia, she was the pool concierge, now this lady KNOWS her role. If u look up pool concierge in the dictionary, u will see a picture of Patricia. I appreciated her extra touches while we were out by the pool, adjusting the umbrellas, letting us know about the activities, changing our lounge towels.. she def took our resort experience to another level. Fernando at Chaya pasta night, dinner day 2, told us about potential allergies we have to consider for dessert in dessert. Anita and Gabriella at the spa Esteban at pool day 3 Pablo and Adrian, Chaya, at our last day. Alain and Victor in malpaque. Edison and Andy at pool last day Luis Gabriel , needs to be in a novella because he has a million dollar smile. I can't wait till we come visit again!

I wanted to give a shout-out to Astrid, the amazing fitness instructor at the Waldorf. My husband and I attended several of her yoga and Pilates classes and felt welcomed and accommodated from day one. Astrid also leads a pool core class that was so much fun! She gave us new challenges to try each day, and we found ourselves laughing while getting a fantastic workout. Her instruction quality is excellent, and her welcoming demeanor made all the difference. I highly recommend the fitness classes at the Waldorf - Astrid's enthusiasm and expertise made our stay even more memorable!