Waldorf Astoria Riviera Maya

We had a wonderful time. The service was exceptional and our suite perfect. Patricia our concierge was just a delight. So helpful with everything. We took a cooking class with Antonio. It was fabulous and he was so charming.

The staff was extremely attentive and friendly. We've already discussed coming back next winter. The drinks are delicious and the staff went out of their way to make us happy.

Eduardo, Alex and the entire staff were the absolute best. Equisite service, food, rooms, and pool. We will be back to see them again!

We stayed at the Waldorf Astoria over Thanksgiving. We have never been to Cancun before and wanted to visit the historical Mayan sites of Chichen Itza and Tulum. The concierge emailed us a few weeks before our stay to offer their services. They were very responsive and arranged tours for us. This foreshadowed the excellent service to come. The bellmen, restaurant staff, concierge, reception, pool attendants, and barmen were all very attentive, anticipating your needs, and always smiling. Check in and out were quick and professional. Servando at breakfast remembered my name everyday. The pool attendants would immediately show up to set up your chair. The bellhop made sure to get us when our transportation arrived. One day, they even offered to clean our sunglasses at the pool, which was never crowded. The excellent service really made the experience. Food was excellent. We looked forward to breakfast at Chaya and dinner at Malbeque. The room was spacious and well appointed. The soaking tub in the balcony was amazing to unwind in the evening. Not that it could be helped but the beach was small and narrow. Could be the weather at the time but the water was colder and rougher than Cancun proper. Prices for food and drink were very high. You do pay for luxury.

This beautiful hotel deserves more than 5 stars. We loved our stay. The service was excellent at nearly every level. I would say that we were by the pool well over an hour when we arrived without any drink service or anyone to come by, which I thought was odd. But aside from that time period there were usually attentive and friendly servers around. Drinks were about $10 US for a local beer that might cost $3 elsewhere, coctails $25 USD on average plus tip. They were interesting and delicious! We did not get popsicles as others have mentioned or anyone offer to clean our glasses. There was ample nice seating, but the beach has really erroded away and is almost non-existant sadly. We had planned to do a walk on the beach, and it was not possible. We had to provide ID to enter the main gate, which was a 10 minute drive from the lobby. Once on the propery we were quickly greeted by name, and sat comfortably with a cold cloth and refreshing drink, while we got checked in like royalty. The property is gorgeous, pristine and with beautiful design and artwork. I have Diamond status with Hilton and our room was upgraded to a suite that had 2 bathrooms, and a large patio facing the water (even though I had booked using a free night award, what a bonus!). The rooms was beautiful and the provided toiletries included a shaving kit, toothbrush kit with tootpaste and more. There was a nice beach purse provided for guest use as well, robes and slippers of course. The room was cleaned when we went to dinner, fresh water placed on our nightstands and turn down service with a chocolate. The view to the water was perfect and stunning. We did not use the little soaker tub outside. We had dinner at Malpeque, which was nothing short of outstanding. The fish of the day was in the $55 per plate range, expensive for sure but it was fantastic. There was an extensive drink and wine menu, the fresh bread was so good! They even gifted us with a treat for my birthday. Fantastic meal. I would say - bring some kind of bug spray, I had bare legs and got I bit by mosquitos/bites sitting outside at dusk. There was live music and a speakeasy that we missed as we were too tired to stay up late. The overall vibe in the hotel was very peaceful and quiet, this is definelty not a place to go if you are looking to party in any way. There was a mix of families and couples, with one small group of young men being a bit obnoxious and they definetly stood out as seeming out of place. The distance to reach the hotel is a Pro if you want a calm and isolated location. The con of course is you can't just get a taxi and no ride shares are permitted, and you are 30-45 minutes away from anywhere to go out. We had to pre-book our driver to go in as well as to leave. The hotel offers drivers at about 3 times the (already very pricey) going rates. For example, we booked a shuttle company to take us to the airport, under a 20 minute drive, and it was $55 USD plus tip. The hotel offers a car for $150, so if that matters to you, pre-book your drivers elsewhere. You will also need to provide the company and driver name to the bellman so that your driver is permited entry onto the property. What else can I mention? Oh the breakfast at Chaya was amazing as well. Diamond status covered the full American breakfast with pastry, fresh juices, lattes, a cold breakfast And a hot meal. (breakfast would have been a spendy $55 USD Per person! But as it was covered we just paid a tip). We were stuffed, but the food was so good we ate it all. The mezcal french toast was rediculously good. I think if you were to have "a few" drinks, a breakfast and a dinner here, a budget of about $400-500 US plus per day/couple would be accurate. Very expensive but I will say the quality was there and the prices are on par with any hotel of this caliber. Our travel for 2026 is already booked but we enjoyed our time at this hotel so much, I am considering sneaking in flying all the way to Cancun *just so we can have a couple more nights at this property. Highly recommended!