Waldorf Astoria Riviera Maya

The place is as quiet as a library. Small lobby bar with no tv anywhere to watch College national championship game or NFL Playoffs. No one was in the pools, since THERE ARE NO HEATERS ANYWHERE!! It was awful. Literally freezing cold. Stupidest business decision I’ve seen in a long time.

It is our second time here and we are blown away by the service. It's impeccable. All the staff are just here to please and make your stay is as pleasurable as possible. We are also very impressed by the staff that run the daily kids and adult activities. I have kids of all ages and they have enjoyed it as much as we have. There were 4 ladies running the activities during the week, Esperanza, Cinthia, Angie and Ale and each of them have been so nice, helpful and flexible with arts and crafts. As well as completing the projects you learn more about their culture. We made paper mache sea creatures, macrame, painting, bracelets, masks, bookmarks, hat and bag making... we had no idea when bringing the kids here that they would be entertained from 10-6pm with such creative, original activities !! It was a lot of fun doing the activities with the kids! We need a hand luggage to take it all home! The activities are not well advertised by the hotel so be sure to ask them about it!!

The spa is perfect retreat. I had a body treatment done with Arturo at the spa and it was extraordinary. He was very respectful and left me feeling like a new person. Highly recommended treating yourself.

This is our second visit with family. We enjoy the quieter atmosphere compared to the Hilton next door. Food and drinks here are also excellent. We also found WA to be very accommodating of our food requests for the kids, which made th stay much easier. In 2026 there are many more daily activities for our kids. Cynthia and Esperanza really put a lot of thought into the variety of activities, from art to treasure hunts! We event did a parent/child bookmark making activity together. Our kids also really enjoyed art time with Angeles. For movie night the kids loved spending time with Alejandra. They didn't want to leave! Really impressed with the baby amenities too!

Upon arrival we were greeted by bellmen Antonio and Eduardo. Throughout our stay they were extremely helpful. The front desk and concierge staff were great a well. At the pool Sebastian and Giovanni were very attentive. We ate at Ja'o and Chaya which were both outstanding with great food and service. The kids activities were a nice touch, and it gave my 3 year old something to look forward to besides the pool. I really should've wrote down everyone's name that we interacted with because they all deserve to be mentioned here.