Waldorf Astoria Riviera Maya

We had the room with the swim-up pool. The added privacy was definitely worth the extra cost. Service all-around was excellent - as one would expect from Waldorf. Location is remote - quite far from civilization - and not much to do other than go to the beach or lounge around the pool. So either plan to hang out at the hotel for the majority of your vacation OR have a rental car. The beach was very murky - and had quite a bit of sargassum, although the hotel did have measures in place to try and prevent it from washing up on shore. As to be expected for a Waldorf - food & drinks are notably expensive - Average breakfast for two is about $130; pool bar charged nearly $90 for 2 ordinary margaritas and a ceviche with chips; average dinner for two runs about $250. I found the food to be okay but not exceptional. Overall - if you want great personalized service that anticipates your needs - this is the place to stay.

The Waldorf Astoria Cancun is undoubtedly a beautiful property. From the moment you arrive, the lobby, architecture and rooms give the impression of a very high-end resort. The rooms are spacious, elegant and beautifully finished, and the overall design is sophisticated and impressive. The pool and beach areas are also beautiful and very spacious. However, during our stay we felt that these areas could have been managed and maintained with much more attention throughout the day. At this level of hotel, the details make a significant difference. The biggest disappointment for us was the overall atmosphere. The resort is extremely quiet and isolated, with very little happening in the evening. If you are looking for complete peace and relaxation, this may be perfect, but for us the evenings felt almost too quiet and lacked the warmth, energy and character we normally associate with Mexico. The dining options also became somewhat repetitive, with relatively limited menus, particularly if staying for several days. Overall, this is a visually stunning resort with beautiful rooms, impressive facilities and a very relaxing environment. However, we felt it was missing some of the atmosphere, energy and attention to detail that would transform a beautiful luxury property into a truly memorable resort experience. A wonderful choice for complete relaxation, but perhaps less suitable for guests looking for a lively atmosphere and a stronger sense of Mexican character.

Beautiful location right near the airport with lots to do on the property or nearby. The staff is what made our experience so wonderful. They are some of the kindest and hospitable people we’ve ever met. Not to mention the hotel itself is also so incredible and tranquil. Our room was so spacious and our dog received the warmest welcome and accommodations in the room (water bowl, food bowl, toys, etc.). It’s pricey but the food and drinks were amazing. I would think through adding the all inclusive fee to our trip as I’m not sure we got our money’s worth each day for what it cost. The hotel is moving to adult-only but the hotel is so tranquil and quiet despite the families there with kids during our most recent visit. The staff also does an exception job at maintaining the property. No complaints.

Excellent adults only getaway. The margarita class with Luis and Diego was great fun.

My stay at the Waldorf Astoria Riviera Maya exceeded every expectation. From the moment I arrived, I was treated with exceptional hospitality that made me feel genuinely valued as a guest. I was given a delicious refreshing drink. The property itself is absolutely breathtaking. Very peaceful, elegant, and meticulously maintained. Every detail, from the stunning architecture to the lush landscaping and ocean views, created the perfect atmosphere for relaxation. Every staff member I encountered was professional, attentive, and went above and beyond to ensure I had everything I needed. They even acknowledged my birthday in several different ways. With a complimentary dessert & a complimentary breakfast. Housekeeping was impeccable. She helped me with my dress fastening & other things that she wasn’t obligated to. This was my first solo international birthday trip, and the Waldorf Astoria made it one I’ll never forget. If you’re looking for a resort that combines luxury, tranquility, world-class service, and an unforgettable guest experience, I cannot recommend this property enough. I would absolutely return without hesitation.