Waldorf Astoria Riviera Maya

We had a lovely experience at the Waldorf Astoria Riviera Maya. The hotel itself is beautiful, peaceful and serene. The rooms are very spacious and comfortable. We enjoyed all of our meals and found the food to be delicious. We stayed for 6 nights and never left the resort for a meal. The variety was enough for us on site. We especially enjoyed the buffet breakfast, Jao and the fantastic guacamole poolside each day! I would like to thank Sebastian and Jysel for their wonderful service, big smiles and kindness by the pool each day. They were not only attentive, but amazing people who we enjoyed getting to know better during our stay. I truly found the people who work at the Waldorf to be the best part. One thing to note is that although this resort is on the water and the views are incredible, the beach is not great for swimming. The pool decks are very comfortable though and we enjoyed relaxing and looking out at the water and listening to the waves crash. We were able to do some walking on the beach. We enjoyed it and would return!

Cesar Gomez the personal concierge was amazing !!! Also all the people that work by the pool were so accommodating. The entire property is stunning. The service was some of the best I have ever had. At the one lobby bar they didn’t have the wine I preferred and they went across the property to actually go and get it! One of my fav destinations and they always left treats in the room as well.

Patricia, Alejando, and Javier are amazing. Thank you for everything. They were so good to our daughter…even when she got sick (unavoidable sometimes on trips like this for Americans!). Thank you all!

We spent a very relaxing spring break at the Waldorf in Riviera Maya. It is a far cry from the crowded and loud all-inclusive resorts people associate with Cancun. The rooms were well furnished, the pool and beach were quiet and the service was fantastic. We enjoyed cocktails each evening at the Peacock Alley bar where Aziel and Emmanuel provided great service and made some of the best craft cocktails we’ve ever had. They were willing to make new drinks from their impressive collection of liquor and provided recommendations for food and activities in the area. Aziel, in particular, made our stay memorable and enjoyable. Gracias!

This is easily one of the best Waldorf Astoria properties I’ve experienced—possibly the best, and I’ve seen quite a few. From the moment you turn in off the main road, the entire property feels stunning and thoughtfully designed. The lobby alone is absolutely gorgeous, and the service is truly unmatched. Malka restaurant stood out with some of the freshest seafood I’ve had, paired with excellent service. Honestly, the level of service across the entire property was consistently top-tier. I also spent time at the spa and experienced the Haruki ritual—body scrub, body wrap, an unreal massage, and a facial to finish. My skin has never looked better. As a Diamond member, we were upgraded complimentary to an ocean view room, received 15% off spa services, and breakfast was include, hard to beat perks like that. This is definitely a place I’d come back to.