Waldorf Astoria Riviera Maya

We travel between 12 and 15 times per year and this experience at Waldorf Astoria has been the Top! Since the warm welcome to the tour through the installations, the personal, the ambiance, the rooms, the decoration, the garden, the peaceful place went above and beyond my expectations, coming back fully recovered! Cesar was our concierge and did an excellent job! I definitely recommend the Hotel!

Stayed here for 2 nights. Area is very secluded and right next to the Hilton All inclusive hotel. Had a very cold and un-welcoming arrival as a big group full of women had a much better arrival with the full staff in the front greeted. No matter the guests...should treat everyone with the full welcome. There was no upgrade availability during our stay which was very disappointing. Stay was okay until when we got back from our 1 day excursion and was trying to use the hot tub to relax/rinse off...the water was not coming out. Little did I know to come find out that the water pipes had bursted/leak which also prevented use of the shower. With lack of communication from the hotel...had to contact concierge and front desk for help. With no plans in place...we had to wait for 30-45 minutes to get a new room. I was extremely frustrated. Next morning I had requested to chat with the front desk manager. I provided all the feedback of the hotel and how disappointed I was. I will give 1 credit from this experience. I was very gracious to get compensated for the meals and drinks during the stay (as I had paid upfront through Amex FHR) and got a 2 night certificate. Is it worth the thousands of dollars for the hotel room stay? Definitely not worth it.

Great experience for family and quality time, we loved our experience specially thank you for fun activities Esperanza y Cinthia

The best of all, the service Thanks Gabriel, Benjamin, Elvis, Giovanni, Luis and all the staff were incredible and made my trip amazing !!

We’re back in Mexico at the Waldorf Astoria in Riviera Maya, celebrating our wedding anniversary and coming to the end of our 10 day stay. We chose this resort for three main reasons: we had such a fabulous trip here a few years ago, we are able to bring our 2 small dogs and finally because the resort itself and staff are OUTSTANDING. Everything exceeded our expectations, so again, we will leave having enjoyed many margaritas, delicious food, fun in the sun, and our pool-side cabana. It was really endearing to engage with many of the staff who remembered us from our first trip, as well as become acquainted with new staff members throughout our stay. So, we’d like to name and complement as many as the staff as possible because they are genuinely sincere, engaging, very professional and are a direct part of why the trips are so memorable. Huge thanks to all of you! Pool Staff: Jysel (sweetest staff from our first trip). Carlos-Pandelo (enjoy your pets Sol and Luna). Louis-Gabriel (super curious service), Givovani (always seemed to notice when we needed something). Plus: Esteban, Gerardo, Javier, Sebastian and Diego (great smile). Jorge (great drinks and margarita class). Brando: (for such great staff and your personal touch) PS: Thanks everyone for the fun photos and the sweet surprise : ) Chaya: Miguel (our best bud from our first trip). Irwin (also familiar face). Juan (excellent service). Gabriel and Alberto! Ja’O: Victor (who served us nearly every single night lol). As well as: Alicia, Alejandro, Rafael, Ivan, Jorge, and Carlo. It’s easy to name all of you because each of you took such time and care getting to know us! Thanks! Malpeque: Juan-Louis who also remembered us from our trip. Such impeccable service, delicious seafood and amazing dining atmosphere. Thanks for taking our family photos again! BellMen Service: Manuel (same endearing personality that remembered us from first trip). We also ordered room service one night, which is a different menu with equally delicious food. Thanks! Until the next time…..