Barcelo Puerto Vallarta

We stay 4 nights, booked family room.. So it was the worst experience in our all vacations. Our room has a mold, the balcony doors doesn’t closed, air conditioning doesn’t work normally. Of course we asked them to change room. The did, but when our friends went to sleep water was dripping from the ceiling, the whole bed was wet. they had to go at night and tell them about it. they gave our friends a temporary room. in the end, how I asked them just leaving us in different rooms but no we had to move again in that temporary room. So two days our vacation was like we collected and unpacked our things and moved from room to room. Think to hard to go here on your vacation 🤦‍♀️

Juventino and Alfredo at the pool bar are so amazing and attentive with our drinks! So interactive with all the guest. Stay thirsty my friends

Alfredo and Juventino are the best @ the pool swim up bar !!!! This is our 4th time here are Barcelo and its such a pleasure to be recognized a year later. Customer service is topnotch!!!!

Rene and all the other staff including Israel and Armando were great! Food was five star. We appreciated the Italian atmosphere setting. Food was brought out promptly and prepared perfectly. Would definitely recommend this to anyone looking for this kind of experience.

Hola I was at Barcelo Puerto Vallarta this past week. I hurt my hand while I was there. The front desk called for help. Yamelet came. She was so helpful, caring, friendly, and tender! Dressed in all blue, she was a beautiful angel. She really made a difference! I will definitely be going back with all my family next time to Barcelo PV. Gracias Yamelet!! David from North Los Angeles