Barcelo Puerto Vallarta

Cesar Lopez made our visit unforgettable! His warmth, effort, and home made cake surprise for our friends’ birthday experience created an exceptional, fun, and personal experience— Cesar, thank you for being great - you are amazing sir!!

We stayed at the Barcelo in Puerto Vallarta. Cesar Lopez works in the premium lounge. This man did a fantastic job serving my family. He was extremely friendly, kind and funny. He made this whole experience amazing.

I honestly don’t know how people like this hotel!!! It’s trash a long with the food! Front desk girls are rude! It’s an all-inclusive, but you have to pay for a loan service. Please tell me how that works.!! Rooms are old and dirty! Let me tell you about the restaurants that you have to make reservations for but there are no time slots!! What a joke!!!save your money and pay a little extra go to a better hotel!!

I really love this resort and I believe it’s the highlight of this area. The area is beautiful and the staff is really friendly. I would say it’s inconvenient to do reservations but I understand the reason behind it. I think this should be handled in a different manner just to allow more flexibility. If this hotel adds this into an app or before you arrive this would be helpful. I really enjoyed the premium lounge and highly recommend upgrading to this option if you are able to. I really enjoyed the pool area and the beach and I believe this resort is in a prime location.

Had a great time at Barcelo. Cesar in the premium level lounge is the ABSOLUTE BEST! Make sure you go see him. The kindest and sweetest person and sooo much fun!