Hotel Mousai

Just got back from a 4 night stay at Hotel Mousai and could not recommend it more! I did not have one bad meal at this resort. There is a great range of options but I would say the star of the show was Hiroshi. Such great quality sushi. Service was also a huge standout. I want to especially shout out Ernesto at the North rooftop bar. He took care of us each day and even made us some yummy Hibiscus tea shots that weren’t on the menu. Another special shout out to our room butler, Ernesto. He was attentive and so kind throughout our stay. We can’t wait to go back!

Where do I even begin? Hotel Mousai didn't just provide us with a vacation - they helped create an unforgettable experience. What started as a simple dinner reservation inquiry evolved into a perfectly orchestrated special celebration that exceeded every expectation! The Service That Made It Magical: The coordination between teams was flawless. Luis handled our initial planning with incredible organization. Karen's guidance was invaluable - her recommendation for the Tierra Luna Gardens was spot-on for our celebration vision. But the real magic happened on the ground. Lilibeth went above and beyond as our coordinator, providing exceptional attention to detail and maintaining complete discretion throughout our stay. Her dedication to ensuring everything was perfect was truly remarkable. Exceptional Personal Service: Ernesto, our personal butler, provided service that went far beyond expectations. The thoughtful room decorations that greeted us were absolutely stunning! His city tour recommendations, constant check-ins, and genuine care made our stay feel effortlessly luxurious. Yovanny, our bellman, was the friendly face we could always count on - always smiling, incredibly kind, and seemed to be everywhere we needed him to be! The Property & Experience: The Tierra Luna Gardens provided the perfect celebration setting. Every aspect of our stay reflected exceptional standards - from seamless dining experiences to the thoughtful upgrade. The consistency of excellence from every staff member (shuttle drivers, restaurant staff, housekeeping) was remarkable. Bottom Line: This level of consistent excellence reflects incredible leadership and culture. It's not just about luxury accommodations - it's about genuine care for guest experiences and flawless execution of every detail. We felt tremendously well taken care of at all times. Would I recommend? Absolutely! We're already looking forward to our return visit and have been recommending Hotel Mousai to all our friends. This is the kind of experience that creates lifelong guests and ambassadors.

Ernesto Blanco took care of me on the rooftop bar throughout my trip. Had a great time here and will return for the great service. Also thanks Gretta for making my stay personalized and for your wonderful communication throughout. Amazing food and rooftop pool.

Fantastic place to just get away. The staff is absolutely amazing. This hotel has a completely different vibe than the rest. If you just want to get away and relax, this is it. The staff is always eager to assist. Sitting at the roof top pool they always bring refreshments and snacks. There is a full menu to eat poolside as well. Even our Butler would come to the pool and see if there was anything we needed there or at our room. We have stayed at many resorts but Hotel Mousai Puerto Vallarta and the staff a on a different level. It was absolutely perfect!!

Let me begin by saying how much we LOVE Puerto Vallarta. It is such a beautiful place. Our stay at Hotel Mousai was MOSTLY good. We have stayed at several all-inclusive resorts, and this one has the best food options by far. The cleanliness was good, and the friendliness of the staff really DEPENDS on who you interact with during your stay. The spa was wonderful; I have zero negative Feeback on this. I think the service in all the areas of the resort were wonderful with exception of the rooftop North pool. We seem to run into poor service, where certain servers ignoring our several attempts at ordering. We would order, then wait. Order and wait some more. People around us would receive their orders even after placing after us. There was no communication from staff, and it seemed to be retaliatory in some way. It's so hard when some resorts include tips and some do not. We usually, like to tip BIG at the end of the week. But clearly, some staff took it upon themselves to respond with just not serving us. After further research, I have seen this may be a pattern with this resort. The article in Travel and Leisure March of 2024 it states this is a tip-included resort. So, our assumption is everything else is extra for the above and beyond service. This is not the case. The gym in the North Tower could use some reworking. There isn't a lot of space and equipment is okay. They are clean and the ladies who keep it that way are the sweetest and do an excellent job. Our best food service was at DAO. The chef came out to greet us and our server David was the picture of how a server should be! I'm so disappointed because otherwise, this is a fabulous resort. Could use some updates but pretty great. But this put a question in my mind on whether or not to bring our group back again.