Hotel Mousai

Our stay at the Mousai was incredible! We have never been to such a luxurious place in our lives. We are so glad we are members and would highly recommend to others to buy into this beautiful place. We are literally treated like family. The bellboys : Marcos and Miguel greeted us and took care of us anytime we needed anything. They are excellent! Our personal Butler, Diego, made everything so easy. Our spa visit was incredible. Our favourite spot was the Roof Too Pool and the staff there took excellent care of us. It was truly an incredible stay and now we will always want to come back to PVR. We are so happy to be Elite Members!!

Hotel Mousai Puerto Vallarta is a class act all around. From the concierge upon arrival to the rooftop pool staff / bartenders etc .. wait staff at all restaurants to the housekeeping staff !! Highly impressed with Auturo and Omar at the South rooftop pool .. Deniz Lopez was our room attendant she was spectacular with keeping our room spotless and fully stocked with towels , waters , snacks etc …each and everyday of our stay. We will definitely be back to Hotel Mousai in the future and recommend to family and friends !

This is my second time staying at Hotel Mousai in Puerto Vallarta. The hospitality is way above what I’ve ever experienced our butler Alan Aguirre what’s phenomenal he was able to reserve all of our meals as well as refill anything we needed in our room. All the employees were very professional and friendly from the porters to the bellhops to the bartenders waiters and concierge. We ate at two different restaurants, and they were absolutely delicious. We enjoyed our anniversary being celebrated by the restaurants. The rooftop had an amazing view as well as our room with a hot tub on the patio. The bed was comfy. The shower had a steam built-in to it everything that we’ve ever dreamed of and we’re delighted that we would keep coming back. Great job!!

The hotel was bright with modern somewhat kitschy interiors. Rooms and beds are super comfy. Staff is well trained, enthusiastic, and ready to please. No complaints whatsoever. Location is fantastic! I loved hiking, kayaking and other activities that Mousai had to offer. Now, why I gave it 3 stars. We had all inclusive. Food was plentiful, nobody would ever go hungry for sure. Cocktails, wine and bar food were great. Now, it was impossible to make dinner reservations any earlier than 8pm. Fruit and salads were fresh and good tasting. Unfortunately, all cooked dishes I tried were rather simplistic. We tried a lot of them since restaurants push this “tapas-like” option in sushi and Chinese restaurants. Perhaps Bocado steak house had good steaks but ordering one for myself was out of the question due to super late dinner. Salmon was just blah. Premium choices on menus are scam. The food is simply not worth of what they charge. Canned crab meat is not my idea of a premium meal. Bottom line, good to stay at and to have breakfast. I’d skip dinner.

Amazing experience! We would love to come back again. We dined at Hiroshi Restaurant twice — the food and service were outstanding. Alejandro, Miquel Morales, and Paola took excellent care of us — truly 10/10 service. Our room was spotless, and Lluvanit provided exceptional turndown service.