Hotel Mousai

This resort is simply incredible! The service is exceptional, the views are breathtaking, and the rooms are luxurious. We felt like royalty throughout our stay. The attention to detail and cleanliness make it a perfect place for special occasions. Greta and Allen are exceptional butlers, while Angel and the rooftop team are wonderful. The Noi restaurant for breakfast and the staff there are also fantastic. Gerardo is an exceptional server for dinner! Overall, it’s a spectacular place with very friendly staff. We’ll definitely be returning!

We had another wonderful stay at Mousai at Puerto Vallarta and overall, the experience continues to be excellent. The service is truly outstanding—especially the team by the pool on the roof top ( Gabriel, Eduardo,Arturo, Omar, Rafa, Ernesto) who consistently go above and beyond to make guests feel welcome and taken care of. Their attentiveness and friendliness make a big difference. That said, there are a few areas in the North Building that could use some attention. We noticed several minor maintenance issues that should be addressed, such as loose tiles in the jacuzzi, curtains closing mechanisms not functioning properly, and water not always being replenished consistently. These are small details, but improving them would elevate the overall experience even further. Despite this, the hotel remains one of our favorite destinations. We keep coming back because the service, atmosphere, and overall quality make it the perfect place for us to relax and enjoy our time.

My best friend and I went on a weekend trip and stayed at hotel Mousai and had the best experience! We had Daniel O’Hara as our Butler and he was absolutely amazing I highly recommend requesting him if you stay here. Anything we needed he had a solution. 10/10 stay!!!

We LOVED our trip to Hotel Mousai! The service, the rooms, the views, the pools, the food, everything was amazing!! The food was very much a step above what we normally have for all inclusive resorts, and I don’t think we had a bad meal - even the pool food was super delicious! The service was also wonderful! We stayed in a corner ultra suite in the North tower and got the added bonus of having Diego and Ernesto as our butlers. They were amazing - they got our group of 8 reservations every night at the times we wanted and it was so easy! Any little thing we needed they were right there to help us out and make our stay special! I also thought the spa was amazing. The views, the services, all incredible! Some of our favorite staff members that we met were Omar, Rafael and Gabriel at the rooftop pool (North tower). I don’t think our drinks were ever dry or our tummies hungry - they work so hard and took great care of us! Roberto down at the Garza Blanca pool was also so sweet to us and fun personality and we loved having him as our pool server. Lastly, at Dao, David was exceptional. We had great servers every night but he was over the top excellent. Overall great stay and we will definitely be back!

Mousai South Roof Top staff was awesome. Standouts include Arturo, Noemi, and Alejandro M. Although everyone was awesome. Great food and drinks, relaxing atmosphere and nice tunes.