Hotel Mousai

The hotel is simply wonderful. The room is easily the most luxurious and comfortable room I’ve ever stayed at in any resort. I never ate a single thing I didn’t love, and the drinks were also more often very good than not. The staff was so attentive I felt like royalty, and they were also just very kind people that made you feel at home right away. Specifically the butlers Ernesto and Diego were incredibly helpful in our stay. The waitstaff Samantha, Padril, and Alex all made us feel very special and ensured we had a great time. We’d love to come back soon and would recommend this to anyone going on their honeymoon, or any kind of trip with their partner.

Visited for the 12th time since 2021 and Hotel Mousai Puerto Vallarta shines bright! The property is stunning and maintained well. Public areas, pools, rooms and restaurants are beautiful and kept clean and orderly at all times. Many aspects of the property shine, but none brighter than the five diamond staff. It begins with a warm welcome from the bell team and a personal greeting by our remarkable and kind butler, Greta Saade. Greta works incredibly hard to ensure every single detail is taken care of, without even being asked. She arranges restaurant reservations, aromatherapy selections, pillow selections and daily housekeeping times. She also arranges the fulfillment of any special in-room mini bar requests. Greta has a servants heart and she has become family to our family. Her partner Alan is an excellent butler as well, providing the same elevated level of care. The South Rooftop is the place to be during the day. The daybeds are excellent quality and the team does a great job to ensure shade throughout the day. The pool waiters and bartenders are all excellent professionals. We had Eduardo several days and he took amazing care of us. The entire team shines. We enjoyed evening visits with George and and Edy. Also nice to see my friends Marco and Irving tending bar around the property. Breakfast at NOI is a highlight beginning with a warm welcome from Claudia each morning. Claudia is always inviting and pleasant and she sets the mood for an excellent day ahead. The breakfast servers are all excellent as well. We had Oscar most mornings and he was very kind and attentive. Edgar was excellent as well, both are familiar faces each visit. The food is excellent and entirely cooked to order. Special requests are welcomed and delivered perfectly. Dinners were at a variety of excellent restaurants, all beautifully appointed. DAO (Chinese) is a highlight with the best Chinese food I've ever experienced. The chef is from Hong Kong and his lovely daughter, Jan, is a hostess at the Peruvian restaurant. In addition to the food at DAO, we always receive the most excellent service from our friend and waiter, Alberto Frias. Alberto is simply the most kind and welcoming waiter providing elevated service and remembering customers drink / food preferences even when it may have been a year in between visits. It is a level of service I don't see at home in the US. NOI provides excellent Italian food as well with Chef Massimo hailing from Italy. The food is top notch, always fresh and includes hand made pastas. The service team is excellent here as well and we particularly enjoy our visits with the lovely hostess, Pilar and our waitress Karen. The entire team shines. A special shout out to Yasenia who was the bartender many evenings at NOI. Yasenia is kind and welcoming and incredibly friendly. She remembers your drink order and begins preparing it the minute you step off the elevator. THAT is service. Also enjoyed our visits with Diana at the NOI bar. Misika is a new restaurant serving Peruvian cuisine. It is located in the North Tower where Hiroshi was previously located. The food was excellent and we enjoyed each dish we had. Sunset views are excellent and service shines. We dined at Bocados Steak House as well and the food and service are both top notch. Steaks are cooked to perfection and to order. Tableside Caesar salad is excellent as well as the numerous individual sides. Save room for the carrot cake dessert (arrives in the form of a carrot) and book a little before sunset to enjoy the beautiful view. We had one dinner at Karuma (not included in the all-inclusive plan) and it was very good. The space is beautiful with sneak peaks of the ocean - also excellent at sunset. The restaurant features an open air concept with an open kitchen and a live DJ. We enjoyed our meal here. The up-charge for those on the all inclusive plan is $45 per person. We've spent close to 150 nights at Hotel Mousai Puerto Vallarta and while all trips have been great, this one was the best yet. Not one single incident or complaint. Everything was simply flawless, and we will be back. Our experience was made possible by the service team, especially Greta Saade. The hotel was at only about 35% occupancy due to the recent events with the Cartel, but we felt incredibly safe. The transportation from the airport to the hotel and back was via nice Suburban's with excellent drivers, clean interiors and working air conditioning. I highly recommend Hotel Mousai Puerto Vallarta if you're looking for a 5 diamond experience.

I recently stayed at the Hotel Mousai - South Tower. I was initially there for 5 days but extended the trip to 7 days. As a person who has stayed at many high-end, exclusive, and luxury resorts to give you some perspective. I can see why this Diamond resort stands out from so many others. OVERALL PROS: Service was outstanding, the room was immaculate and refreshed frequently and the grounds were always kept clean. The customer service is beyond outstanding. The food was top tier. I loved that my bracelet was the room key and that the room was modern where I could control everything on a simple iPad. ONLY CONS: I had ordered a private suburban for transport from the airport to the hotel. Initially the attendant at the airport tried to put me into a van with someone else (not sure if it was a busy time at the airport but I finally got the car that I reserved. It may have been just a hiccup because I had 2 other guests coming in on separate flights with separate pickups and they had no issues. Arrival to Mousai – The Bellman immediately greeted me and offered me a refreshing cold aromatherapy towel and drink. The bellman Yovanny was so friendly and throughout the visit he made sure I was okay so his consistency and warm attitude made me feel right at home. The concierge was so informative she made me excited to start. I was able to meet my butler Alan who showed me all the amenities in the room and how to use everything. I loved how he personalized my experience and him and Greta were always checking on me and helped me make my stay even more memorable. What I love is that they learned my likes and dislikes and they had things that I liked before having to ask for it. I was able to enjoy my vacation without having to coordinate anything thanks to them. I met Alejandro the “manager of the grounds” and it was nice to see him active to make sure guest were comfortable and had what they needed. While I waited, I went to the rooftop and met the pool butler Rafael and he immediately made me feel I was on vacation with friendly service. Nohemi was so nice she taught me Spanish while making sure I had a new towels and a clean area at the pool to relax. Room – The room was modern and spacious with sprawling views of the mountain and the ocean. It was nice to come to a welcome fruit basket and champagne on arrival. Large comfortable bed, an array of pillow selections., and a modern shower. Every night there was turn down service so it was a nice surprise and Laura Luna from housekeeping kept my room immaculate. The iPad controls amazing and I was able to connect my phone to play music it was awesome to use the iPad or a button near the door to get the room made up or ask for privacy so I didn’t always have to walk to the door to change my privacy settings. The wrap around balcony was nice and they has a spacious jacuzzi on the terrace. Rooftop: the rooftop has the panoramic view and it was nice to be able to use both the south tower or north tower rooftop. They both have amazing views of Downtown and the sunset, which is magical. Jorge on the south tower was helpful as I forgot to bring sunscreen. Omar the pool concierge made it his business to select a spot based on my preferences. My waiter Alberto on the rooftop quickly learned my food preferences so I didn’t have to keep explaining to him what I wanted he made it happen. Edgar the pool runner brought out my food quickly. Irvin the bartender at the South tower made a killer watermelon margarita that became my staple. If you are drinker they make something call a “Suero” which is refreshing and keeps you from being dehydrated or hung over the next day so I recommend drinking one of those in between the drinks (game changer). Gabriel the pool waiter at the Rooftop sough taught me that magic gem and he changed my life based on that lol. (Terra Luna, Garza Blanca) – Terra Luna Gardens is amazing. I was able to go to a gelato bar and I am a last minute packer so I was able to find water shoes and some nice shirts for dinner. Uriel was so amazing and so helpful and made my shopping experience so much easier. I wish more people would have utilized the grounds because they have some nice gems there. In terms of food, the selection and the quality was top tier. I will give a breakdown of some of the memorable spots I dined. NOI –South Tower It was nice to be greeted by an amazing hostess Pilar she was so friendly and welcomed me with pleasant small talk. Gerardo was such an attentive waiter and kept checking on me and his sidekick also named Gerardo was helpful too. Arturo the manager at Noi made it his business to do rounds to make sure everyone’s dining experience is to his liking. And I cannot forget about the master Chef at Noi Massimo. To be honest I am not a dessert person but he came out and made a recommendation of this Limoncello dessert was delectable. So much so I decided to dine at Noi for a second night of my stay. This Time the waiter Enrique and his assistant Javier provided excellent service and Master Chef Massimo made this Tiramisu on a pizza that now has me a dessert lover! It was nice to see how it made him smile when he saw that a person who traditionally doesn’t eat dessert at the whole thing. It also showed the human being side of him that he took pride in the food and desserts he created. Lesson learned be open to their recommendations because I was not disappointed! The Italian food was authentic as they made the past on premises and Massimo was from Italy so he made sure the food had the authentic Italian vibe and not just a “resort” version. Bocados – The steakhouse where the quality of cuts were unbeatable! I was first met by Jacqueline the hostess with the mostest who made me feel at home. Jhanko and Ivan were so attentive and amazing as they also made recommendations that I wouldn’t have tried but loved. The manager of Bocados Fabian came to every table to make sure we were all okay. It was busy so he was working as hard as the waiters. It was nice to see a manager not afraid to get his hands dirty and to be just as invested directly into our dining experience. So much so I went back a second night as well and Ivan, Estaban, and Angel took extra care of me to make sure it was great. Pro tip: I scheduled my dinners around 7:30 ish so I can sit outside and catch the sunset while eating outside if you are into that. It just changed the whole dining experience for me. Carmen the reception at Bocados greeted me with a smile and helped me facilitate transportation so I appreciated her. Hiroshi – Japanese inspired but they also have a Korean BBQ section which I tried and definitely recommend. Miguel was our waiter and his friend attitude and his jokes kept me laughing (he can be a comedian on the side if he wants to). It is located in their new sanctuary building, which is serene. I was greeted by Eva at reception and she set the mood for a wonderful experience while I was there. Sometimes the first impression of how you are approached and greeted can dramatically affect your experience. The food was amazing and it was fun to have it made in front of you while chatting with my friend and Miguel. Blanca Blue – traditional Mexican inspired restaurant where they had great food and I was taken care of by Ernesto and Marcos who made sure I had everything I needed. I liked that they had other sauces on the side so you can make the food as spicy or less spicy as desired to get the full Mexican experience. Spa – My vacation was designed to be a relaxing one as I work hard and so this was a treat. First of all the view is on the water and I met the Luis at the front. They have hydrotherapy which you can do before or after your massage (I personally recommend before because it really sets you up and gets your mind clear for the massage). Eliseo the spa butler walked me through the different components and even convinced me to do the “cold plunge”. I’m one of those people who only likes warm water, but you have to do it if you get a chance even if you do it briefly. Vacation is about trying new things and doing things you wouldn’t normally do. Luis was at the front reception when I first signed up for the massage, but I was lucky enough to also get him as my masseuse. He has the best hands in Puerto Vallarta because I was so tense and he found all the areas and worked them out. I felt so much better. Luis was so amazing that I signed up for a second massage. He was away on a well-deserved vacation so for the second time I had Linette an amazing spa attendant who made sure I did the entire Hydrotherapy session and was greeted by Ricardo at the front desk with a smile. He and Ivonne recommended a facial serum they have at the spa that has made my face glow. Sayra was my masseuse and this time I did a facial, which by the way was the BEST facial I ever had. Laura the general manager at the Mousai was diligent to make sure my stay was great and a special shoutout to general manager Liliana Goni the general manager who listened to my needs and helped me curate a unique experience for my guests that they are still talking about, so I appreciated Liliana for going out of her way to make the experience memorable. Unexpected issue – When I was supposed to leave, I had an issue where my connecting flight was cancelled while I was at the airport so I had to book 2 extra days at the resort. And even though it was through no fault of their own, the Mousai made a harrowing experience bearable. Roger the receptionist at the South tower helped me coordinate extending my stay with ease, along with Rafael at the front desk of the South tower so they brought me from stressed out back to vacation mode easily. The Bellman Ricardo was helpful in getting my stuff so I can fully relax. I was lucky to see Yovanny the bellman again who said “welcome back home” which made me feel it wasn’t just transactional that all of the staff really cared that I felt at home. The Bellman Luis also helped me throughout the stay get back and forth. The Bellman Gonzalo at the North tower made me feel at home although I was staying at the south tower. Overall excellent service, clean modern and luxury facilities and customer service that makes you feel more like family than a customer is the reason I already booked a second stay in a month from now. Everyone should get pampered and feel this experience at least once!

Best resort in PV so relaxing and beautiful, adults only has it all, you won’t want to go no where else. They have high end restaurants, Hirochi, Noi, Dao and a new Peruan restaurant that you can’t miss!!! My son said it is the Best he has been…. Excellent service! Hospitality is seen from miles away!!! Everyone is super nice, and I mean Nice!!! Thank you Alejandro for assisting us when we checked in, Humberto and Daniel, thank you for assisting us with our reservations and stay, also thank you for the beautiful surprise!!! We were celebrating a birthday and we came back to a room full of balloons and flowers… just incredible. Really thank you all! I wish I can come back once per month… See you all soon:)

Came to dinner with family and everything exceeded expectations. Service was great. Arturo and Enrique were amazing!! 10/10 for the food and service!