Hotel Mousai

We had a great experience at Hotel Mousai. The location was perfect, as was the food and service. We didn’t venture out because we had such incredible service at the hotel’s rooftop north pool. We can’t say enough about it. Felix, Gabriel and Omar (the sunglass doctor) took care of us all week. They were friendly, professional and made us feel so taken care of. We loved Felix so much. We didn’t want for anything. We hugged him goodbye on our final day, and he genuinely seemed sad to see us go. We would love to return. The only downside is the hotel’s concierge staff are super aggressive about getting you to attend a breakfast meeting to become a resort member. We were very bothered by it. They asked us eight separate times, and even harassed us at the pool. We were pretty upset. Other than that, we had a wonderful time and will mostly remember our time at the pool!

Ricardo and Raphael served us virtually every day on the rooftop bar and restaurant. Amazingly attentive to our every need the food and drinks were wonderful. A great job.

Ricardo greeted us each morning at the pool with our chairs towels and ready for us to sit Always very pleasant and helpful. The room was very clean very nice all very well stocked daily. Great turn down and made service. They came while we were at dinner so they were very unintrusive. Greta was our butler. She was excellent couldn’t ask for anybody friendlier or more willing to help, she made our life very simple, one message to her and everything was ready for us.

This was our 6th time at Mousai. As always, the hotel and staff were wonderful. The new chef at Hiroshi is outstanding and the newest addition Misika is amazing. We finally made it to Karuma this time and the steak was exceptional. Everything about this place is magical. The spa is 5 star. The only down side is there is not much of a scene at night, maybe they should keep the pools open longer. Lastly, OMAR IS THE BEST AT THE NORTH TOWER POOL!!!! PLEASE MAKE HIM A MANAGER ASAP!!!!

We had a wonderful time. Staff at the restaurants, shops, and pool were AMAZING! Gets 4 stars rather than 5 because we were invited to and submitted inquiries before traveling, regarding transportation to/from the airport and spa appointments, and got no responses. Phone calls didn’t work either. Also, when we arrived after a long day of traveling, and just wanted to get upstairs and then down for dinner, we got an orientation that was mainly a sales pitch about becoming an elite member instead of a full orientation about the property and amenities.