Hotel Mousai

My wife and I celebrated our 44th wedding anniversary at the Hotel Mousai PV and it was an amazing experience! From the moment we arrived, we felt at home. The entire staff was very nice and accommodating, the room was beautiful, spacious and very elegant. The view from the rooftop pool area is breathtaking, and overall, we had an unforgettable experience!! I can’t recommend The Hotel Mousai enough!

We stayed at Hotel Mousai for 6 nights. This was our first time visiting Puerto Vallarta and of course, first time with Mousai. Miguel was the concierge who helped us with our check-in. Our check-in experience took a little longer than expected. Miguel was very friendly, and of course we were convinced to go to a presentation to join their residence club. Though I will say I wish we skipped the presentation, Miguel continued to greet us each day thoughout our stay. We had help up to our room from Ricardo. He was awesome, and took a lot of care to show us the hot tub functions, mini bar, I Pad, etc. Ricardo stood out, because he was so friendly and helpful when we'd see him each day in front of the hotel. He was very kind and offered great tips and suggestions for our trips into town. We had reserved an Ultra room in the North Tower. The view was gorgeous, though sitting or standing out on the balcony there was always construction noise throughout the daylight hours. We were aware this would be the case from earlier reviews. Diego was our butler. He messaged us each morning and each evening to see if we needed help. He was able to help stock our mini fridge with my prefered drink which was a big deal for me. He was very responsive, though I will say we had to specifically ask for the "aromatherapy" , and felt bad asking about the "pillow menu". These two things were offered as perks of the Ultra room, so I wish we had just gotten them offered upon entering the room. We had dinners at Hiroshi, Dao, Noi and Bocados. If we were to do it again, I would skip Noi and Bocados and go back to Dao and Hiroshi again! Bocados our steaks were far below expectations and even the sides were bland. I felt so bad, because we left so much uneaten, but it was a "not worth the calories" kind of situation. At both Dao and Hiroshi we followed server suggestions and cleaned our plates and left very full and satisfied. Noi was decent, but not spectacular. We ate our food, but I would just say it is not drawing me to want to return. At the rooftop, we tried all the included drinks. They were all very delicious, but very sweet. I wished there was maybe a new drink each day or something to spice it up. It got a bit monotonous after a few days. Do not miss the coconut shrimp! Also my 2nd favorite was the jicama tacos. They were so light and delicious. Perfect poolside bite! If you're undecided between Hotel only and All-Inclusive, I would say if you are planning to dine on property, the All-Inclusive is worth it. Pay close attention to the paper bills! I ended up WAY overtipping a couple of times, because we tipped in physical pesos, but on the line I would write zero tip, but put in the "total" instead of "0". It should have been zero since we were on the all inclusive, but they present you with an itemized bill and it confused me so though we tipped in cash throughout, we still ended up with a large-ish charge to the room for gratuities. Oops. 🫣 Also, when you close your checks on their machines, it only allows percentages as gratuity, you're not allowed to leave a "custom" amount. Due to this it's definitely helpful to have cash so you can just leave what you want. We did a special Tuna Slicing/Omakase/Sake Pairing event, that Mousai offered at Hiroshi, and that was a fun experience. Definitely keep your eye out for those during your stay. We purchased the "Rhythm of the Night". It was a lot of fun. We opted for the VIP ticket, but found it wasn't worth the price difference. Special shout outs to our favorite staff members: YAN who hosts at the pool and restaurants, MIGUEL and MIGUEL ANGEL who helped us at Hiroshi, DAVID who gave us a great meal at Dao, and JORGE who was our absolute favorite at the rooftop bar, as well as Gabriel who made sure our bellies and drink glasses stayed full poolside.

This was my second trip to Mousai, and we came back here specifically because of how we were treated the first time. This trip did not disappoint, and left me feeling the same love for the experience. You are treated like family here, with intentionality and respect to whatever you need. The attentiveness of every staff member is incredible and admirable. I would like to specifically mention Ricardo, the pool concierge as well as his amazing staff, Felix (who treated us like royalty from the night bar to the day pool), Jorge, Ernesto, Eduardo, Gabriel, and Jan, the hostess who met us with a friendly greeting and smile every day. I cannot recommend this place and its employees enough, and I will be back in a few months for my 40th birthday because of how special it is.

We stayed at the Garza Blanca Spa & Resort and was able to dine at the Noi Italian restaurant twice located in Hotel Mousai. The service and food was absolutely impeccable. Our service staff was incredibly attentive, friendly and professional. It really made the dinners extra nice to have such smiling faces with us. Pilar, Gerardo, and Orlando made our experience extra special and welcoming.

We went here for our 20 year anniversary and visited many of the restaurants. Our favorite breakfast spot was Noi. Where we met Olga, Cesar, Claudia, Christian and Alex and Janette. They made sure that we had an amazing experience every morning for breakfast. They even gave us their secret recipe which we’re not saying what it’s for but thank you guys so much for an amazing time.