Eden Roc Cap Cana

This was our fourth visit to this magnificent resort. Dining was impressive as expected, big thanks to the staff at Blue and La Palapa, especially the chefs, Alex and Mikhail respectively for going out of their way to accommodate our dietary preferences. Our concierge Orlando and Samira and managers Gregory Ryan have become family members to us now. We are already deciding our next visit to the resort.

We stayed here 3 years ago and really enjoyed our time here, so we returned. We love that this resort has a relaxed vibe There isn't as much to do here as there might be at some resorts, but having stayed at some all inclusive resorts on other Caribbean islands where there are more activities available, I can say that this is MUCH more our style. Rooms are terrific, and clean. They are well-depicted on the website. We prefer seeing and hearing the ocean from our room, but our return flight was scuttled by a blizzard back home, and we were grateful that they were able to find us anyplace to stay; we spent one night in one of their one bedroom villas, and much enjoyed the quiet there, the spacious accommodation, and the private pool. Nothing much more to say. I think everything has improved compared to 3 years ago. Some of the food is world class (especially at Mediterraneo and La Palapa). The breakfasts at Blue were very good. Some of the food that is brought to the beach is just OK, and one dinner that we had at Blue was quite disappointing. But overall, food is improved and delicious. Service is noticeably better. Robinson was our server at Mediterraneo on two occasions...he is a polished, helpful, and very enjoyable person. Esther in housekeeping was wonderful and a delight to talk with. Samira was simply amazing, being VERY available, VERY helpful, and just wonderful to deal with. My wife broke her toe while we were there, and she checked in with us frequently and made sure we had everything we needed. One service problem seems to be around food service on the beach: sometimes slow, and it seems that more than one person is involved...so it was not always easy to determine who to talk to about any difficulties that arose. But this is a very minor issue, remedied with a splash of patience (pun intended) and some simple communication....I am just trying to be thorough and complete. Some of the housekeepers overlooked some things, others were terrific...but if we remember that we are not in luxury hotel in Paris, everything that was overlooked was minor, and was remedied very easily. When we were here 3 years ago, we were assigned a butler, and his role was unclear and his helpfulness was limited. The current system works much better.

after an unfortunate experience in late december at another beautiful resort in the caribbean due to uncontrollable weather issues, my generous husband gave me a do-over and i picked eden roc. we were there for a week in late feb and had beautiful weather and light breezes. idyllic. we had a one bedroom suite with our own pool. we preferred it to a beachfront room which would have been much noisier due to kids, etc. everyone gets their own golf cart. the suites are a short 5 min cart ride to breakfast, beach, etc. beach is a small crescent and there is a small beach bar and ice cream shack on beach. golf course is gorgeous. even if you don’t golf, ride the 18 holes to take in the views. at night, the rocky cliffs around the course are lit like a mini-mountain rushmore. breakfast was included and was more than plentiful. the tranquility pool by the mediterranean restaurant was glorious. we had it all to ourselves one morning. the mediterranean restaurant was beyond excellent. what a dinner! then go see the waterfall, a short walk from restaurant. palapa was also very good. we found a little restaurant at the golf course called the 19th hole that faces the 18th hole. great view. delicious food. anything from pizza, sandwiches, salads to filet. (reasonable for the area) had dinner there 2x. spa was ok, not overwhelming for the price. would pass. all staff of the resort were more than friendly and helpful. shout out to ester our concierge for the week. there were some mix up’s with spa and restaurant rez, but resolved quickly. overall, a relaxing, lovely week.

An excellent experience from beginning to end. Extremely helpful and well-trained staff throughout the resort. Restaurants are terrific. Facilities well designed and perfectly maintained.

Incredible food and service. The closest thing to being in Italy yet in the Caribbean. Run here and don’t think twice. You won’t regret it