Eden Roc Cap Cana

We have traveled allot in the Caribbean and this was our favorite to date. The property is amazing and the management, staff and food were all amazing also. Can’t wait to return.

Our family had a wonderful stay at Eden Roc at Cap Cana. The resort itself is stunning, but what truly made our visit unforgettable was the exceptional service — especially from Hil, who cared for our family with such kindness and thoughtfulness. From anticipating our needs to making sure every detail was perfect, Hil went above and beyond to make us feel welcome and at home. We left feeling so well cared for and grateful for the beautiful memories made. Highly recommend Eden Roc to anyone looking for a luxurious yet family-friendly escape in the Dominican Republic.

We recently returned to Eden Roc, a place we’ve been visiting regularly since 2020. All our favorite parts were unchanged: the weather, the beach, the rooms, the food & beverage, the sincere and friendly staff. But there were some surprises, too. An improved cocktail menu at one restaurant. A new Milanese at another. A staff member proud of being promoted since we saw him in May. A new room type we hadn’t experienced before. Some places fall apart on close inspection. Eden Roc reveals new wonders.

We stayed for 8 nights and, unfortunately, the experience didn’t match the resort’s reputation—or the price. Our room had multiple maintenance issues (recurring hot water problems, etc.) that were never resolved. The entire resort showed a lot of wear and tear. The pool consistently had LOTS of bird droppings. We also had problems with the final bill, and the staff’s response was curt and unhelpful. On the plus side, the food on property was very good. The downside is that options were limited, which meant we went offsite several nights. Dinners at nearby resorts (especially the St. Regis next door) were excellent, and we also enjoyed walking around and dining at the Cap Cana marina. Although the staff worked extremely hard to clear seaweed (even on the 1 day it stormed the entire day and nobody was outside), the beach itself is rocky and not particularly picturesque. We generally stayed at the pool, which is somewhat disappointing for a Caribbean destination. Bottom line: Eden Roc Cap Cana cost roughly double what we’ve paid at other very nice all-inclusive resorts in the region, yet delivered a worse overall experience. The value just isn’t there. Until maintenance, cleanliness, service, and variety improve, I’d look elsewhere.

Our entire family of 24 just came back from the most amazing four night stay at the Founder's Villa at Eden Roc. The accommodations were beyond our wildest dreams, gorgeous rooms, spacious common areas, enormous pool, and the most incredible views of the ocean and golf course. What really made the trip complete was the entire staff. They truly catered to our every desire! Junior, Castello, Juan Pablo, our servers, and our own personal chef - we could not have asked for a more courteous, knowledgeable, professional, attentive staff. Greeted with a smile from the minute we arrived to the last hug when we left, I wish we could have stayed longer!