The Westin Puntacana Resort & Club

Tout était super! La bouffe, les activités, le service. We had a wonderful time. Rosanna martinez was our breakfast server everyday, and she took great care of us. All the staff were attentive and professional! Highly recommend!

This hotel was beautiful, modern, clean and had a beautiful beach with free lounge chairs and cabanas. It’s a private beach so you’re not worried about people selling things and other people from other resorts. It’s a very quiet place with beautiful restaurants and delicious food. Prices are expensive but food and drinks were delicious. The supervisor Tomy could use a few classes in customer service. He was very sour, stern and not accommodating. Overall a very relaxing place and 6 minutes from the airport. The spa on this huge property was also very beautiful and the staff there were amazing!!

My wife and I stayed at this property for three nights beginning August 13. We give it mixed reviews. Scale is 1-5 with 5 being the highest. Property itself – 5: It was modern and very clean with nice amenities (extra-large and beautiful swimming pools, very nice gym, hot tub, etc.). Service – 5: We were very happy with the service from beginning to end. The staff was great. Beach – 3. We came to Punta Cana to see and access the beautiful beaches and beach water the area is known for. But this beach was a mild disappointment, mostly due to the sargassum permeating the island. I give the hotel lots of credit for trying to clean it (sargassum) each morning, but try as they may, the effects of the sargassum worked to the detriment of the water color and at time permeated an unpleasant odor. Definitely not the resort’s fault, as its (sargassum problem) occurring throughout most of the Caribbean, but a disappoint non-the-less. Food – 5: We were happy with quality of foods from both the on-site restaurants and room service food. Be forewarned, however, that an 18 percent goods and services tax and 10 percent mandatory tip fee is tacked on to every thing you order to eat and drink, not just at this hotel but at most places across the island. As it relates to the Westin, that’s pretty hard to swallow when you consider the cost of food is super inflated to begin with. To end on a positive note, we give the resort credit for providing a free shuttle to and from the local airport, the eateries in The Villages area, and the spa and restaurant owned by neighboring Punta Cana Resort and Club. The service comes in very handy.

Amazing experience! We arrived here after an awful experience at a hotel in the Bavaro side. Our experience at The Westin, turned everything around positively. Their staff was wonderful! Shout out to Emmanuel at the beach, Vladimir, Front Desk, Rossy & Rossana at Anani restaurant. Housekeeping does a phenomenal job, the room was cozy, clean, comfortable, everything you expect when your goal is to relax while on vacation. The facilities are beautiful! We had the chance to experience all the outlets except the steakhouse. We will gladly be back and recommend to our loved ones!

The reviews, both good and bad, are all mostly true. It's a nice resort, but I would recommend for people with small children or those looking to veg out by the pool/beach. I chose this location because I'm in recovery and wasn't ready to tempt fate with lots of free alcohol and drunk people all around. After my stay, I do wish I would have selected an all-inclusive resort. My teenage daughter and I were bored when we were on the property and wish they could facilitate activities for guests like Bingo, movie trivia, line dancing, and other fun options for people to enjoy. Things to consider: The property is very secluded, so book tours and excursions to entertain yourself as nothing is within walking distance. Do not take the cabs because they charge $20 to go down the street. Uber works perfectly fine and is very inexpensive (less than $10 each time). Download a currency converter app to help track your spending in your home currency because a lot of prices, depending on what you're getting (on & off property), simply aren't worth it. Pack snacks for the room because there are no options other than the restaurants. There is a grocery store nearby (not walking distance) to pick up things as well. There is a mandatory 28% tax on the island, and coupled with the already expensive food prices at the resort, it can be very costly. Take pics of your receipts as they don't give itemized versions when you pay; only one with the amount charged. I was charged a $5 misc fee for a meal from room service and told it was for a tip even though 10% of the 28% is supposed to be for gratuity. My birthday dinner was at Brasso, and the next day I asked if our food could be warmed up and was told there is a $10 fee to use the microwave, plus a service charge; that was very disappointing. So read the reviews and make your decision to stay based on what's important to you in a resort. I hope this helps.