Conrad Punta de Mita

We had a great experience at the Conrad. It’s a beautiful property. The service is excellent. Everyone is very attentive and helpful. This trip it was lead by our concierge, Albero Hernandez. He made sure that our needs were always met. Whether transportation needed to be arranged or getting us a last minute table for dinner. We also love various restaurants including the breakfast Buffett. It’s a great location to bring kids! We will be returning very soon!

We stayed as a family of five in a two-bedroom ocean view suite with a kitchen. Our room package included the full breakfast buffet, a butler, airport transfers, nightly snacks delivered to the room (usually chips with salsa or guacamole), daily replenished fridge beverages, and access to the hydrotherapy circuit and sauna. Kids under 12 also eat free with each paying adult at the restaurants, which was a nice perk. The suite itself was spacious with a gorgeous view, and the location is stunning—an infinity pool overlooking the ocean, a beautiful beach framed by mountains on both sides, and waves that were fun but manageable. The kids enjoyed the kids’ club and small water slide, and we had a great spa treatment during our stay. That said, it didn’t quite feel like the value matched the price. A few things could be improved: • The master bedroom door was off its hinges when we arrived. We told our butler twice, but it was never fixed. • Only one restaurant (Paleta) was open during the day, so the menu became repetitive. Even with the in-room kitchen, there’s no market nearby or grocery delivery service, which would have been very helpful. • Restaurant service timing was inconsistent—sometimes quick, other times extremely slow and out of order. • It took 3–4 days to get our in-room beverage requests correct. Access to free drinking water around the resort is limited—you either buy bottled water or go without. Refill stations would make a big difference. • Only one dinner spot (Mesquite) felt like a comfortable option for dining with kids. The other main restaurant, Arbol, had switched to an Italian menu during our stay, but the wait times were excessive and the food itself was underwhelming. • We tried the s’mores on the beach, but at over $150, they were disappointing. The crackers had a plantain flavor and the marshmallows weren’t great. • The pools were not well maintained during our stay—we saw visible algae and bugs (water boatmen). While staff did clean after we reported it, it didn’t last and the water quickly became cloudy again. While the scenery is undeniably gorgeous, the lack of dining variety, inconsistent service, and limited activities made the stay feel a bit boring at times—especially for the price point.

Conrad has great service and food is great . The rooms are nice , I had a suite that was beautiful. Too hot to go in July , I would recommend another month . Getting to off site dinners was tough . Ubers are a bit unreliable and transport thru the hotel is expensive. Hotel needs some entertainment, it’s very quiet , more of a rest and relaxation hotel . Overall very good . Daniela and staff were wonderful.

Best part of the trip was Daniela, our personal concierge. She made everything so easy and accessible. We were celebrating my birthday and I never felt as special when traveling over my birthday (which is most years) as I did here. The entire staff didn't disappoint. What a lovely, unique experience!

Could not have asked for a better stay! The warm greeting goes beyond your first steps into the beautiful hotel - it lasts throughout your entire stay with the kind, attentive, and eager to help staff throughout the entire hotel. A special and heartfelt thank you and shout out especially to Fabio and Chef Armando at the restaurant Arbol who were so incredibly generous and attentive, both through the quality of the food and service. Couldn’t speak higher of them!