Conrad Punta de Mita

Juan Carlos guided cycle tour from the Conrad de Mita was a very enjoyable and informative journey on bikes where we explored the Libitu area, learned about the history, birds and flora and fauna. His personal touch and stories made the time at Conrad more meaningful and special. He is a wonderful and personable host.

Very disappointing stay. I stay with Hilton anytime I travel. The check in at the desk was a nice experience. Greeted us with a complimentary drink from the lobby bar. Once we checked into the room, it smelt heavily of mildew. There were several maintenance issues. Our bathroom doors wouldn’t line up properly so there was no privacy while showering. Multiple lights in the room were blown and then there was an electrical outlet loose and hanging out of the wall. After ironing a shirt, I was shocked by the outlet. A serious safety issue in my opinion. I reported these issues to the front desk. The only issue resolved was the bathroom doors. I asked for a manager to reach out several times, but I still haven’t received a call or email. I stayed for 5 nights and I will not be returning to this location. I don’t feel like the value of the hotel met my expectations. Service and food were mediocre.

Just on day 2 here, but the first impression is phenomenal. The private airport transfer was smooth and fantastic. Worth the price. The arrival by the entrance was like clockwork, the welcome drink fantastic (not some cheap mystery drink). Check in professional and efficient. The lobby modern fresh and elegant. The bell staff/golf carts are fast and eager. The pools are perfect (new and clean) and the pool chairs and towels high end. (Tip: no need to rent a cabana, The pool chairs and umbrellas are just as nice. Save your money). No trouble finding a pool chair before 10am. Stay away from the main pool if you dont have kids. The adult pool and Infiniti pool are great. The food at all restaurants is great, as is the service. Arbol was our favorite for dinner. The drinks were memorable. The settings of the restaurants are stunning. Note: They are all expensive, just factor that in to the budget. $100 pp on average for dinner, $100 for lunch and drinks at the pool. So $300 a day for meals as a couple. (Our breakfast is included). Add another $80 if not. The rooms are modern, beautiful and in good condition. Great housekeeping. We did have some maintenance issues, that were quickly addressed. The beds and pillows are firm. We had an issue with our lower level “ocean view” room not being a great view. But it will hopefully be addressed with a room move. I do wish there were water stations around the campus to fill up water bottles. You must bring bottled from the room, which is limited in supply. What has impressed me most, is the service and staff. Everyone seems incredibly well trained, fluent in english, incredibly friendly and remembers your name. The grounds are beautiful and well maintained. The vibe is perfect. Quiet and upscale. No music at the pool (that cheapens the place). The clientele was respectful and higher end (no carnival cruise ship/Cancun crowd type people. Not to sound snotty, but you know what I mean. Folks in tie dye t shirts with drinks in hand). I am a tough critic, and immediately notice staff deficiencies, delays in response and little things that are off. Ive stayed at 5 star resorts that have left me frustrated, with a lack of leadership and attention to detail. This place has been a great resort so far.

Everything about our stay at the Conrad was top-notch, especially the staff! From the gentleman who greeted us when we arrived to the front desk staff person who checked us out, all of the staff were attentive, friendly, and kind, making us feel like we were their only priority. The restaurants on the property featured fantastic dishes, but the highlight for my husband was chilaquiles for breakfast every morning! The pools were beautiful, and we listened to the ocean waves every night. On several evenings, we could see whale spouts from our balcony! All around a fabulous vacation!

Aqua aerobics with Juan Carlos was so fun. Definitely recommend. The Conrad staff has been nothing short of amazing.