Conrad Punta de Mita

We love coming to Conrad Punta Mita! This place is secluded private resort and you can feel very safe! There are three main pools. One for kids oriented with a water slide which is fun for kids all age. The second pool has a huge vanishing edge out looking the ocean and it is the biggest pool. The third pool is adults only which is great for adults to relax away from everything else and has a wet bar which is great! There are 4 main restaurants CODEX (fine dining), ÁRBOL (breakfast and dinner), PALETA (pool restaurant lunch and afternoon). MEZQUITE (dinner and special events closest to the beach). The sunset are amazing the property is very well keep! The room are immaculately clean. The Conrad staff is the heart of this property: they are friendly, always with a smile, cater to your needs and always make sure your vacation is going smoothly and amazing! My family and I want to specially thanks! Alejandro, Hector and Edgar (Árbol restaurant) for the outstanding service and attention to my family. Antony (front desk), Israel (bellman and valet). Jesus & Francisco (Paleta & Mesquite), José (Head chef of CODEX) and the entire housekeeping staff! To you all thank you very much!

So far, this has been the most underwhelming vacation our family has ever experienced. While the resort boasts lovely rooms and great front-line staff, it completely falls short of the premium experience it promises. In luxury travel, the tiny details matter. While this property has the foundation to be truly exceptional, it is simply not run that way. For comparison, our family recently stayed at the Conrad Orlando, an experience that far exceeded this resort in every possible category from immaculate service and climate control to flawless execution. Here is why we cannot recommend this resort: Unusable Pools & Slow Service: The pools desperately need chillers. Stepping into 90°F water during the hottest months is not refreshing at all. To make matters worse, the daytime poolside service is incredibly slow. No Climate Control: The A/C was barely functioning in the main lobby, lounge, and restaurant areas, making indoor spaces hot and uncomfortable. Overpriced & Limited Food: Food prices here are outrageous. During the day, dining options are highly limited, and we were frequently told items were unavailable or not on the menu. While CODEX was spectacular and worth the money, every other dining option fell flat. The Upgrade Disappointment: We paid an additional $2,500 to upgrade our stay, expecting actual luxury value. Instead, that massive fee basically just went toward offsetting the resort's already exorbitant prices for the buffet and basic spa amenities. Lack of Family Programming: Compared to other luxury resorts we’ve stayed at, family-oriented activities were almost nonexistent. Indifferent Guest Relations: When we brought these issues to light, we were met with robotic, boilerplate responses from leadership. It felt like no one actually cared about our experience or requests, they just wanted to check a box. When you pay a premium price tag, you expect meticulous attention to detail, comfort, and attentive service. The Director of Rooms offered us a $500 credit and 2 complimentary nights at any Conrad but for us, that wasn't enough compensation for the experience/trip we had.

We had the most amazing experience at the adult only pool with the activity lead Juan Carlos. Every day they do fun games at the adults only swim up pool to win prizes. It’s a sweet surprise we didn’t know we’d LOVE and go back for daily. Highly recommend! The vibes, the fun, the energy are unmatched! THANK YOU, Juan Carlos for creating an unforgettable experience!

I’ve been a frequent visitor to the Conrad Punta Mita over the years, and each time, I leave feeling relaxed and dreaming of never having to leave. It’s truly a paradise. Summers offer an opportunity to experience exceptional value for its luxury category, provided you’re prepared to brave the heat and humidity (it’s not for the faint of heart!). On my most recent trip, I traveled with a family of nine. It was both a blessing and a curse. They’ll likely want to return every few months as the team exceeded our expectations. The front office team, including Zain, Abigail, and many others, did an outstanding job coordinating, communicating, and executing such a memorable stay, making the experience feel effortless. At Conrad Punta Mita, you can expect a genuine commitment to hospitality. No matter the question or challenge, the team promptly handles it with grace, care, and a sincere desire to embody the best of hospitality. When you reserve a suite, you’ll be assigned a personal butler. I must acknowledge Edgar, an exceptional hospitality leader. He was attentive and consistently ensured that every request was handled seamlessly, making our stay feel effortless from start to finish. Conrad Punta Mita is fortunate to have such a dedicated leader on its team. The resort itself continues to impress. The property is beautifully maintained, and the rooms, suites, and public spaces are stunning and clean (shoutout to the housekeeping team). The pools, beach and natural setting are picturesque, catering to all ages (our group ranged from 8 to 65). However, what truly sets Conrad Punta Mita apart is its people. The hard product is exceptional, but the soft product—the warmth, attentiveness, and genuine hospitality of the team—is what keeps me coming back. A quick tip: reserve Ubers in advance as the resort is ~10 minutes from town and it’s a low traffic area compared to PVR.

We stayed here at the end of June for 5 nights, and it was incredible. We originally booked on points but took advantage of a low-season upgrade price for an ocean suite, and it was absolutely worth it. We stayed in room 521, which had a plunge pool and balcony. Our 18-year-old daughter slept on the pull-out couch and said it was the most comfortable one she had ever slept on. The location is great. It felt safe, the beach had soft sand, and it was very walkable. The hotel delivered the level of service you would expect from a Conrad, and even though the resort wasn’t full, the service was exceptional everywhere. We never felt the need to leave the property. The spa was wonderful, the included breakfast had plenty of options, and the pool food and drinks were delicious. Mezquite was our favorite restaurant for the atmosphere alone. We sat in the sand just after sunset — once it had finally cooled down a bit — and enjoyed the view and ocean breeze. Don’t miss the shrimp appetizer! The entire resort was very clean. Even the pool bathrooms were spotless and never wet or gross, which is not always the case at resorts. We also felt the suite upgrade was well worth it. It included a daily restock of water, soda, and beer, plus chips and salsa in the afternoon, which was such a nice touch. Overall, we had an amazing stay and would absolutely recommend it.