Conrad Punta de Mita

Conrad name comes with certain expectations. We have stayed in many Conrad properties. This one is probably closer to a nice Hilton resort. Stayed in April over spring break. Good: 1) kids under 12 eat free. Anything from the kids menu was comped (even when we ordered 3 items for two kids) 2) pool is decent with one kids slide (quite busy). 3) breakfast buffet was good. Though no menu changes or rotations over our stay. 4) nice views from higher floors or oceanfront Not so great: 1) Beach area is quite underutilized. Neighboring resort seems to have some a much better job. Conrad always had the red flag up while the other resort had a yellow flag, lifeguard, and a lot more people in the ocean. 2) Service not even close to Conrad levels. They don’t seem staffed for higher capacity. I was told that the hotel was at about 80% capacity. Majority of staff was not as attentive or even as pleasant compared to our experience at other top Hilton properties. 3) limited Vegetarian options Our party included a couple of vegetarians and they did not have a great time food wise. Ordered a garden burger at Paletta but came with a beef patty. We checked with the server and they confirmed it was not vegetarian. After that our guest lost their appetite and it took quite a bit of discussion with the manager to remove that item from the bill. Any other Conrad or Waldorf they would have probably comped the entire bill without us asking. 4) most pool chairs taken by 6:30 am and many left unoccupied till afternoon. No enforcement by pool staff. Upon asking, I was told that that it would take “an act of God…” for the staff to clear the unused but “occupied” chairs. Overall- it’s ok for a few days getaway but just don’t have lofty expectations.

Excellent experience! Friendly staff and very clean location. Staff goes above and beyond to make experience wonderful. Place is also kid friendly accommodate, making it easy to enjoy with kids

Fantastic resort- beautiful, remarkable staff, delicious food, and overall phenomenal experience. Juan Carlos did a great job hosting Bingo for my group and we had so much fun!!!! He was a true delight. Can’t wait to return! My only feedback is that the staff at Mexquite could use some training on hospitality. Their dress code, particularly for a restaurant directly on the beach with tables in the sand, is unreasonable. We were a group of women in the legal space, mostly trial attorneys, who are polished and we were dressed appropriately but turned away for our attire.

We had a fabulous 4 night stay in an oceanfront room. The view was beautiful! The pools are well designed for relaxation. We especially loved our dinner at Mesquite right on the sand. Great food and service. Take advantage of the complementary bike ride, it was fun. Would definitely recommend.

After a great deal of research, we chose the Conrad in Punta de mita for our family vacation and to celebrate my 60th birthday. We were not one bit disappointed. The resort advertised that it is family friendly and they most definitely are! We had three small children with us under the age of three. The staff treated our family like it was their own. They went above and beyond to meet all of our needs. We spent our afternoons at the family pool where we were catered to by the very friendly and kind staff. We appreciated how Jesus took the time to answer our questions and to educate us about the iguanas that can be seen around the pool and resort grounds. We ended our afternoons with the resort's homemade fresh fruit popsicles which were a big hit for the little ones! The restaurants were all good too. Each morning,we enjoyed the fresh breakfast buffet with several made to order items. However, if you want a truly amazing dining experience,you must make it a point to dine at Codex. I can understand why it is rated as one of the top 250 restaurants in all of Mexico! I would be remiss if I did not mention the well maintained beautiful resort grounds and pools. we were also impressed with the twice daily house keeping services and the golf cart rides available upon request. Lastly, I learned that the resort had quite a few cancellations after the recent violent Cartel situation that occurred in Puerto Vallarta. our family had also seriously considered choosing a different destination for our vacation, but I'm glad we didn't. The drive from the Puerto Vallarta airport to the resort is about 50 mins. Before we arrived, we were a little anxious about our travels around the Puerto Vallarta area, but it was not an issue for us at all and we felt safe in the airport and on the roads.