The St. Regis Punta Mita Resort

My husband and I loved our week at The St. Regis Punta Mita! Our butler team and restaurant servers at Marietas, Sea Breeze, and Mita Mary were fantastic! Our butlers were Gustavo, Cynthia, and Jaime, and they took terrific care of us. They pressed a dress for me one day. They made all our dinner reservations. They made sure housekeeping provided washcloths and bottled waters. They made the vacation even more restful. Our meals were all good. Yes, we've seen many people complain about the restaurant prices. They're expensive, more expensive than what they should be for the product; however, that's very typical for a resort, unfortunately. I ordered both the breakfast buffet and from the breakfast menu. I'm not a large eater so the menu was a better option for me on some mornings, but also I like the ease of choosing what I want from a buffet, especially with a made to order omelette station. The French toast on the buffet was exceptional. We've also stayed several times at the Four Seasons Punta Mita. This was our first time at The St. Regis. The Four Seasons is probably better for families because the beach is longer and much less rocky. The Four Seasons also has a lazy river. I actually think the rooms are more refined at the Four Seasons. We had a junior suite at The St. Regis. It was large. We loved the size. It was quite clean, but some of the corners and painting could have used better finishing touches. The room needed more light, too. We, however, loved the layout of the resort. The bed was also very comfortable, not too soft or too firm. Because we're not currently traveling with children, we'd choose The St. Regis again. I look forward to returning soon!

I am a Marriott LTP member (not if that means anything). I stayed here back in 2018 for close to 2 weeks (mixed stay) I am back here now for thanksgiving having spent 6 of the last 7 years in similar high end properties for major holidays (eg Waldorf Astoria Los Cabos). Though the hard product is quite nice our experience has been awful, from pre arrival issues to non existent basic pool service on day one to 3 consecutive days of construction / drilling in our room from 9 am onwards every day!! To make matters worse the customer experience lead (Angel) in my opinion should not be working in the hospitality industry, he has no understanding, empathy or ability to relate with customers, also he tends not to listen much either!! Sadly we are stuck here till the weekend, my advice to others is next time go to the WA Cabo or 4S PM where they have a much better understanding of customer needs and service.

Just arrived. I booked my suite with Amex Centurion and paid in full for the suite. Upon check-in, the hotel tried to scam me into a junior suite. I kept showing them my itinerary and how it shows I paid for a suite after much back-and-forth I decided to call Centurion, who then explained to the hotel that they saw the same and that in fact I did pay. After 45 minutes wasted, they finally apologize and put me in the right room not the right way to start my trip. Be aware!

Second fabulous stay with the St. Regis Punta Mita family and it won't be our last! Our butlers, Miguel, Susana and Leo were all fantastic. This is our second time with Susana. She remembered us and made us feel like we were returning home! They made all of our in-house and off property dinner reservations and were so attentive and wonderful. Sufi and Hector's kitchen were both delicious! Mita Mary's potato churros dish is delicious. The pizza and pasta at the Sea Breeze restaurant were terrific. We also ate lunch at our favorite restaurant in town, Pescadora a/k/a Blue Shrimp. The breakfast buffet is delicious and has a ton of variety. Take advantage of the mimosa specials. Oscar at the adult pool is our favorite! It was my birthday and we were given a lovely, fun and colorful chocolate birthday pinata! The ocean water is swimmable and warm. Bring water shoes because the shallow part of the water is rocky. The room with pool was spacious and stunning. The outdoor shower is our favorite! The St. Regis is much closer to the golf course than the Four Seasons if you are playing golf. We stayed at both hotels on this trip. St. Regis does not have charging privileges at the course whereas 4S guests do. The butlers saved us when our transportation service was late to pick us up for our airport ride due to a flat tire. The concierge put us in an alternate vehicle and we were on our way! The St. Regis went above and beyond to look after us! Thank you for all the fun on this stay!

BEWARE. This property overcharged me by nearly $1500. I booked and was confirmed with one rate but when I got to the hotel, they changed it on me with no previous warning. I never would have booked this hotel at that price. I was completely trapped in a foreign country by myself and am now in financial distress. What was supposed to be a special treat to de-stress after a death in the family, has turned into a huge stress and now has put my immediate future jeopardy. They even sent me a receipt for the proper amount and then had me sign a different receipt in pesos, telling me it was the same. I was scared at this point, signed it, and when i got to the airport, they sent a second receipt for another much larger amount. I was lied to, tricked, and the whole experience a complete nightmare. I wonder how many others they have tricked with this scam. They should be ashamed of themselves.