The St. Regis Punta Mita Resort

Went to the resort in November for a family members 50th birthday. We were scheduled to go to the Four Seasons, but I convinced everyone to give the St Regis a try (I stay at a lot of Bonvoy properties). The Butler service was very good and the beaches were really nice, but we had a number of issues throughout the stay. Rooms weren't ready when we arrived, they tried to move one of our group into a lower class room than what was booked. The birthday wasn't noted in their system...even after I emailed beforehand and asked them to do a little something to recognize her special day. The gym was not up to par with other luxury resorts...Four Seasons, Montage, etc. The breakfast was ok, but our dinners were very poor. We just started going to the Four Seasons restaurants for dinner every night. Significantly better food quality and service. I would recommend staying at the Four Seasons if you are going to Punta Mita...just felt like a much more polished and professional resort than what we experienced at the St Regis.

We had a wonderful day at the St. Regis Beach Club in Punta Mita. The setting is beautiful, the service is seamless, and the overall experience is both relaxing and luxurious. A special thank you to our beach attendant, Jesus Ayala, who was outstanding—attentive, friendly, and incredibly professional. He went above and beyond to ensure we were comfortable and well cared for, making the day truly memorable

Our vacation at St. Regis was wonderful because of the amazing service offered by the whole staff, but in particular Pablo who attended to us each day at the Adults Only pool. He truly made a big difference in how we will always remember our time here!

My husband and I loved our week at The St. Regis Punta Mita! Our butler team and restaurant servers at Marietas, Sea Breeze, and Mita Mary were fantastic! Our butlers were Gustavo, Cynthia, and Jaime, and they took terrific care of us. They pressed a dress for me one day. They made all our dinner reservations. They made sure housekeeping provided washcloths and bottled waters. They made the vacation even more restful. Our meals were all good. Yes, we've seen many people complain about the restaurant prices. They're expensive, more expensive than what they should be for the product; however, that's very typical for a resort, unfortunately. I ordered both the breakfast buffet and from the breakfast menu. I'm not a large eater so the menu was a better option for me on some mornings, but also I like the ease of choosing what I want from a buffet, especially with a made to order omelette station. The French toast on the buffet was exceptional. We've also stayed several times at the Four Seasons Punta Mita. This was our first time at The St. Regis. The Four Seasons is probably better for families because the beach is longer and much less rocky. The Four Seasons also has a lazy river. I actually think the rooms are more refined at the Four Seasons. We had a junior suite at The St. Regis. It was large. We loved the size. It was quite clean, but some of the corners and painting could have used better finishing touches. The room needed more light, too. We, however, loved the layout of the resort. The bed was also very comfortable, not too soft or too firm. Because we're not currently traveling with children, we'd choose The St. Regis again. I look forward to returning soon!

I am a Marriott LTP member (not if that means anything). I stayed here back in 2018 for close to 2 weeks (mixed stay) I am back here now for thanksgiving having spent 6 of the last 7 years in similar high end properties for major holidays (eg Waldorf Astoria Los Cabos). Though the hard product is quite nice our experience has been awful, from pre arrival issues to non existent basic pool service on day one to 3 consecutive days of construction / drilling in our room from 9 am onwards every day!! To make matters worse the customer experience lead (Angel) in my opinion should not be working in the hospitality industry, he has no understanding, empathy or ability to relate with customers, also he tends not to listen much either!! Sadly we are stuck here till the weekend, my advice to others is next time go to the WA Cabo or 4S PM where they have a much better understanding of customer needs and service.