The St. Regis Punta Mita Resort

Beautiful hotel with gorgeous, green landscaping and an expansive property. Welcoming and professional staff with a warm Hola on every encounter from the landscapers to the front desk. Given the size of the property it never felt crowded. The rooms were large with large bathrooms and outdoor shower plunge. The only drawback was on Monday’s and Tuesdays one of the restaurants was closed and the other fine dining restaurant was temporarily closed for a restart of their menu. This left only two options for dinner on property. Compared to the Four Seasons which we visited for dinner, the St. Regis wins hands down for the beauty of the property.

This hotel has always been an amazing place to stay. The level of service from the staff has always exceeded expectations. You simply do not hear the word "no." But, I want to specifically call out two waiters - Ezequiel Hernandez and Alberto Uribe. We had been lucky enough to work with them before at Carolina, when it was open. But, now that it is closed, they are working at different restaurants on property. When I talked to them on various nights, I mentioned in passing that I missed the corn ice cream dessert from the closed restaurant Carolina. A day or so later, a staff member approached me by the pool, and told me that that they knew I missed that dessert, and so they attempted to recreate it for me. I was given two bowls of corn ice cream, at no cost. I never asked for it, nor do I know how they even found me that day. It was a level of service that I've never experienced before. Oh, and the ice cream was great. I can't wait to return and thank them in person. Trevor

Let me start by saying this: the hotel is absolutely beautiful. The grounds are meticulously maintained, and from the moment you arrive, you’re immediately transported into full vacation mode. The atmosphere is serene and luxurious—exactly what you’d hope for from a high-end beach resort. As part of my work, I often stay a night at each luxury property in a given area to get a feel for the experience before deciding where to return for a longer stay. On this particular trip, I split my time between the Four Seasons, Conrad, and the St. Regis. A night or two is usually enough to get a good read on the service and vibe of a place—and unfortunately, this is where the St. Regis fell slightly short. The Positives: As a Titanium Elite member, I selected the complimentary breakfast as my welcome gift, which was a fantastic value considering the buffet runs $65 per person. I was also fortunate that they cleared my nightly upgrade award. I was upgraded to a one-bedroom villa, complete with two massive private pools and sweeping views. The villa itself was a dream: spacious, tastefully furnished, and equipped with everything you could possibly need. The beach is another standout. It’s pristine and peaceful, and the staff set up our beach chairs quickly, arriving with a bucket of ice and bottled water. It’s those kinds of thoughtful touches that really elevate a resort experience. The Negatives: Where the resort fell short was in service—specifically, the much-advertised butler service. While we did receive a few text messages with basic information, we never actually met our butler in person. There was no welcome tour, no explanation of the villa or resort amenities, and no personalized service. We had mentioned we were celebrating our wedding anniversary, which was never acknowledged—not even with a note or a small gesture. At other properties offering similar services, like the Ritz-Carlton in the Maldives, the butler went above and beyond with thoughtful anniversary surprises and consistent presence. In contrast, this felt more like a virtual concierge than a dedicated butler. To give one specific example: I requested an iron and ironing board and was told it would be delivered within five minutes. It didn’t arrive. Later, the butler messaged that housekeeping said the room should already have one—of course, I’d already checked, otherwise I wouldn’t have asked. Then, on the day of checkout, I was finally informed that the resort offers complimentary pressing service—something that would have been helpful to know earlier, and should have been mentioned at the (nonexistent) initial walk-through. When the iron finally did arrive, it was broken. At that point, I didn’t bother asking again. When you’re staying at a hotel with the St. Regis name—and paying premium rates for rooms, dining, and transportation—you expect a level of service to match. Unfortunately, that standard just wasn’t met here. Upon checkout, we shared our concerns, but received no apology—just a casual “I’ll mention it to management,” which felt dismissive at best. Final Thoughts: If this were a different property charging half the price, I probably wouldn’t be so critical. But with the St. Regis brand and pricing comes a certain expectation of service and attention to detail, and on this visit, that expectation wasn’t fulfilled. That said, I still believe this resort is worth visiting for the stunning grounds alone. The setting is breathtaking, and the elite member perks are genuinely generous. I’d be willing to give this hotel another chance—hopefully with a smoother, more polished service experience next time.

This hotel is perfect in every way I cannot find one thing to complain about The service, the rooms, the food, the views and grounds It is just heavenly. I don’t think kids , especially active ones, would find much to do on property. Save this for an adult/couples trip.

Gorgeous location! It’s the staff that makes this place though… My new friend Oscar at the breakfast restaurant was my favorite. Palma rocked it too along with Arturo. The spa group Mario, Marcos, Laura and the new guy Jean! What a cast of wonderful characters! You won’t be disappointed