The St. Regis Punta Mita Resort

Our family just returned from what was, without question, one of the most memorable vacations we’ve ever had at the St. Regis Punta Mita. We have been fortunate to stay at many luxury hotels around the world, but this resort set a new standard for what true hospitality looks like. The beautiful property is breathtaking, but it is the people who make this place truly extraordinary. We traveled with our two young children, Penelope and Alexander, and every single team member made them feel welcomed, celebrated, and genuinely cared for. As parents, that means more than we can express. Whether it was a warm greeting each morning, thoughtful conversations, or the countless little moments that made our children smile, your team made our family feel completely at home. A very special thank you goes to Elias at the pool. Elias is the definition of exceptional hospitality. His kindness, attention to detail, professionalism, and genuine warmth transformed every day by the pool into a highlight of our vacation. He anticipated our needs before we even had to ask, always greeted us with a smile, and treated our children with incredible patience and kindness. He made us feel like valued guests, but more importantly, like family. Team members like Elias are rare, and he is a true ambassador for the St. Regis brand. We also want to recognize our outstanding Butler Team—Álvaro, Valeria, Andrés, and Susana. They were simply phenomenal. Every request was handled with grace, efficiency, and genuine care. They anticipated our needs, surprised us with thoughtful touches throughout our stay, and ensured every detail was perfect. Their dedication and warmth made us feel incredibly special from the moment we arrived until the moment we departed. A heartfelt thank you also goes to Perla at the Kids Club. From the very first moment, she made Penelope and Alexander feel comfortable, safe, and excited to be there. Her warmth, patience, and genuine love for children were evident in every interaction. Knowing our children were in such caring hands allowed us to truly relax and enjoy our vacation. She created wonderful memories for them, and they looked forward to seeing her each day. Perla is an incredible asset to the resort, and we are so grateful for the care and joy she brought to our family. The Remède Spa was another unforgettable part of our stay. The treatments, atmosphere, and service were all exceptional and provided one of the most relaxing experiences we’ve ever had. Every restaurant exceeded our expectations. The quality of the food was outstanding, the presentation was beautiful, and the service was consistently warm, attentive, and polished. No matter where we dined, every meal felt special because of the people serving it. What impressed us most was the consistency across the entire resort. From housekeeping and the culinary teams to the beach attendants, concierge, transportation staff, servers, spa professionals, and everyone behind the scenes, every person we encountered shared the same commitment to excellence. That level of consistency doesn’t happen by chance—it reflects an incredible culture built by outstanding leadership. Please extend our deepest gratitude to every member of your team. They created memories our family will treasure forever. Penelope is already asking when we can come back, and even little Alexander seemed to know he was somewhere special. That alone says everything. Thank you for delivering not just a vacation, but an experience filled with genuine kindness, unforgettable moments, and heartfelt hospitality. We are already looking forward to our next visit to the St. Regis Punta Mita.

Perfection! The hospitality is unmatched, every staff member is courteous, and goes above and beyond to make your experience premium and special. The grounds are beautiful, the rooms spacious and the views gorgeous. We’ve stayed behind the gates in Punta Mita, 1/2 dozen times this is our first at St. Regis, we will be back soon.

Wow, what a memorable experience. Check-in was so comfortable in the lobby area with beautiful views. Little bites they bring over throughout the day at the pool. I thought it’d be a bit snobby but every single employee makes you feel welcome and comfortable. Food quality is delicious. The beach is beautiful and you can walk but it is not swim-able, unfortunately. Rocks at the bottom make it imposible, I don’t even think water shoes will solve the issue. We saw people with floaties in order to go in the water. Maybe tide/storms change it but in October it was bad. The hotel is near the town and it feels safe.

We stayed at the The St. Regis Punta Mita Resort in April and had a very disappointing experience—made worse by the fact that the hotel has not responded to multiple follow-up emails. While the property itself is beautiful, the service fell far below expectations, especially given the premium price point. We were assigned a butler upon arrival, who was attentive for about 24 hours and then completely stopped responding to messages for the remainder of our stay. Communication overall was disorganized, with multiple text threads and no clear point of contact. During our stay, my fiancé became ill and needed something as simple as coconut water. A staff member kindly offered to have it sent to our room, but it never arrived. Attempts to follow up with our butler went unanswered. We also had a serious issue with the air conditioning in our room, which was stuck at 85 degrees overnight. The first maintenance attempt was unsuccessful due to a language barrier, and despite reaching out multiple times, no one followed up. It took over 24 hours and a direct call to the front desk to finally resolve the issue—while my fiancé was sick and uncomfortable. The food was also disappointing. As a vegetarian, I was served a pepperoni pizza instead of cheese via room service, and other meals lacked quality. At the breakfast buffet, we weren’t informed about additional food stations located outside and only discovered them on our final morning. For the price, the food and service were not what you’d expect from a St. Regis property. Checkout was chaotic, with no organization or effort to gather feedback about our stay. Overall, we’re extremely disappointed—not just with the experience itself, but with the lack of response from management afterward. For a hotel of this caliber, both the service and accountability were far below expectations.

While it is about a 45+ minute drive from the Puerto Vallarta airport, once you arrive at Punta Mita, which is gated and secure, it is a lovely property. Good restaurant selections, including one restaurant right on the beach with beautiful sunsets! Personable staff who accommodates your requests.