Susurros del Corazon, Auberge Resorts Collection

The staff were some of the friendliest people ever. We were there during the PV cartel incident and the resort made sure we were well informed, taken care of, and comfortable. Prior to this incident, our stay was amazing...beach is nice and private, service was excellent. The food options were good, but I'll say I enjoyed the buffet options provided(unexpectedly when the resort was under lockdown). I'd recommend they offer more buffet experiences like this! The drinks are a little pricey for what you get, so I'd like to see the cost come down there. Otherwise, an excellent resort, great amenities.

We stayed for 4 nights in an ocean view room in February. The room was lovely, and we really enjoyed sitting on our patio overlooking the pool & beach. The staff were also so amazing and kind. This hotel would be at the top of our list for our next beach vacation…but not until after construction is complete. They are building a new residences tower, and are not giving guests a heads up before arrival. From the pool you can hear “beep beep beep” and the loud rumblings of construction equipment all day. They are also not using the spa for massages during construction, so you just go to a hotel room to get a massage. The massage was good (even though someone walked into the room during the middle of it), but I missed the full experience of the spa and being able to relax a bit and enjoy the amenities before being rushed outside and having to do math and sign the bill immediately. Also just a note for couples: they have 3 pools 1. Adults only. This one has a swim up bar, and if there is a business group in attendance, this pool can get pretty full and rowdy. This one is furthest away from the beach. 2. Family pool 3. “Relaxation Pool” they allow kids here, but signs say they have to be supervised and it’s supposed to be more chill (no jumping, etc). Unfortunately no one monitors this, so we experienced lots of kids playing, splashing, and even jumping and diving off the rock wall into the pool. Their parents were not with them, and another mom told them NOT to dive, at least. But it was far from relaxing if you wanted some peace and quiet. (Side note: my husband d found the lounge chairs to be very uncomfortable- not enough padding) For us the construction is the real bummer, and we won’t consider going back until it is complete (especially since they are not offering discounts for the disruption). Otherwise we would be giving 5 stars because everything else was top notch!

This is by far one of my favorite hotels! It is small, intimate, so well done and the service is impeccable. The beach is one of the nicest in Punta Mita. It is both excellent for couples and for families. Everything seemed peaceful at all times, even with kids around. Can't wait to return and send clients there!

This is our second time at the resort in one year. We love the hotel, staff and surrounding towns. We rented a casita on the beach this time with our whole family and it was first class all the way!

We had a very mixed experience here during a 4 night stay in February. Let’s start with the bad. We initially booked a Cliffside Studio, which you SHOULD NOT book. It’s dark, not as represented on the website and in the residence area which is very separated from the hotel (see 1st picture). We were switched after complaining to an ocean view studio, which was much better (although you don’t really have an ocean view). Overall though, the rooms feel cheap. Then there’s the food, which is good but egregiously expensive and severely under portioned. I’d say you need to assume you spend at least $1,000 per day for 2 people. And they are so stingy about the food. For example, the room doesn’t come with breakfast but if you book through Amex, you receive a $45 credit per person. But with food pricing and service charges, the $45 gets you two sunny up eggs and a single side. There’s so much nickel and diming. I asked for a piece of toast at breakfast and they wanted to add $12 for it. And I asked for berries on my yogurt and they brought a single blueberry and blackberry (if I wanted more it would cost $30). We had lunch at the beach, and for $230, we got two steak tacos, a poke bowl, and two iced teas. And the wine is even worse. The Italian white wines we bought for $180 cost $19.99 retail. Every glass of white wine was at least $40 after fees (and the bottles they came from cost $15). Overall, the value you receive is really not great. Then there’s the spa, which was extremely disappointing. I booked a massage ($250 for 50 min). I waited at the reception for 15 min and was brought to a hotel room on the other side of the property, in which the masseuse covered the hotel room TV with a towel and used music from her phone. I was later told this was because of the residences construction near the spa treatment room. Again, something that should’ve been told to us before booking. On top of all of this, we paid for the room in full prior to arriving through our Amex booking. A few days later, the hotel charged us for 50% of the stay again with no email or communication whatsoever. The positives of the hotel were definitely (1) the setting, with a really pretty beach and pool area, (2) the grounds, which were well maintained and (3) the service. The room manager, Vanessa, was also very nice and helpful. But I expected so much more from the hotel at the price point and feel like there’s better value for your money at places in Mexico like One&Only Mandarina 30 min away.