I’ve been exclusively staying at Marriott properties for years now and this is one of the best. It is such a unique and beautiful resort which upholds the W hotel standards of quality in every feature of the rooms and amenities. First, the staff couldn’t have been more friendly and helpful. They took care of everything during the check-in process which also included a complementary cocktail. We were there to celebrate our anniversary and they were so kind in celebrating us with celebratory desserts. The food was top notch from the pool side restaurant to the Spice Market and main restaurant Venazu. The hallmark of this resort is the Chevy pickup yards from the beach that serves ceviche all day. We spent most of our time lounging by the pool in their many cabanas and pool loungers which are included with no extra cost to reserve. The staff were attentive and even provided popsicles and samples of the drink of the day. There is no need to be worried about water as the staff provided our room with bottles for both drinking and brushing our teeth multiple times a day. The one negative is that the spa and fitness center are quite far and at the top of the hill from the main part of the resort. But, they were very quick with providing a golf cart to transport us there when needed. It is also about a 45-50 minute drive from the airport. We used private transportation but the hotel will arrange a ride for a fee. Round trip is about $220-$250.

This is my fourth trip to the W Punta de Mita so obviously I love this property (and I’ve booked trip number 5 for this December). For this review, I want to focus on the AWAY spa which I visited 3 times during this one-week stay. On Tuesday, I had a fab detox spa treatment with Lucita and it was just what I was hoping for. For Thursday, I had noticed a special spa treatment involving exfoliation, a wrap and a massage - I couldn’t resist and it was the best 90- min spa treatment I’ve ever had. My masseuse was Silvia and she is fabulous. So fabulous that I booked her again for the very same treatment today. I highly encourage visitors to the W to book a spa treatment - it will really complete your visit to this great property. Please note that with each spa treatment, however long, you get an additional hour in the outdoor jungle-jacuzzi.

The staff at the W in Punta Mita was very warm, hospitable, effective and helpful. They continually rose to the occasion to ensure we were served in the most optimal fashion. Our events were exquisite and the warmth, food, drinks and service was unmatched. This was our second visit to the W in Punta Mita and it was even better than the first.

We checked out quickly and didn’t see they added a very hefty service fee on for our suite. Our suite was never serviced. I have emailed 2-3 times since being home to have this removed. We had a great time and if our room had been serviced, I would have no issue paying this.

Rooms are garbage. Service is crap. Embarrassment to W and Marriott. Property is not maintained well. Rooms are in disarray. Management and staff don't care at all. Staff lied to me over and over. Denied me my guaranteed upgrade that was available but offered it to me at a " discount." Refused to follow up despite numerous complaints. It's been 3 days I can't even get a Kleenex box. Sewer stench in room, broken heater and coffee machine, broken blinds, no bathroom door (all rooms), inadequate lighting in room. Also no activities and only 2 restaurants. Spice market service was horrendous. Beach is also filled with rocks. List can go on