W Punta de Mita

I have been a Marriott member for 45 years and this was the worst experience ever. We paid thousands of dollars for an all inclusive vacation. When we checked in my wife was not feeling well and we were told it was not inclusive and we would have to pay for our meals. They gave us the worst cheapest room like a dungeon. The hallway to our room was dark and dangerous. I spoke with the manager Ruban Escalante and he only offered us a discounted meal plan at $165 instead of $200 a day. I feel cheated we paid fa ton of money for a bad room and were told it was all inclusive and we were lied too….Do not stay at this terrible “resort”

We had the absolute BEST and I mean BEST trip ever at the W Punta de Mita. The W Punta Mita took care of every wish and need going above and beyond at every step. It was pure relaxation and amazing vibes all around. The property is truly stunning from the rooms, to the restaurants, the pools, the beach (our favorite), and the spa (absolutely must book something at the Spa to experience it). The excursion we booked was great and very easy to coordinate as you can book through the hotel. Truly what made this trip so special though was staff. They were absolutely amazing and all so kind. From the front to desk to wait staff to spa to bellhops. A couple special shoutouts below and I hope whoever is reading this gets to meet them: Itza: AMAZING poolside service. We loved getting to know her and she was so kind to us and remembered our orders after the first day so we would come down to the pool or back from the beach and have our drinks waiting for us. Augustino: Incredibly friendly and anticipated everything we could need. He had waters waiting for us at our chairs, drink refills just as we finished our current drinks, great food recommendations, and even better conversations. Gabby: At venazu she was our waitress on our first night and she was so fun to talk to. We chatted with her throughout the rest of our stay and is so much fun! Marco: FANTASTIC bartender at the living room bar. Was so nice chatting with him and having him make some cocktails or trying new liquors we haven’t had before. Leiti & Gustavo: Both were fantastic at the front desk from check-in to check-out. We stopped by a few times throughout our stay to check on things and they were always so kind and helpful. Estella & Josue: Both helped us coordinate transportation to and from the airport and also an excursion to the marietas islands (you MUST go). Josue was so detail oriented and very easy to work with and Estella was amazing too. We will absolutely be returning to the W Punta Mita without considering another property!!

Traveling with a multi-generational family of nine. Beautiful property, lovely service and perfect beach for walking (40 mins to walk to other end and back!). A big shout out to Aide and Josue from concierge. They responded immediately via email before and during our trip. Best of all, they helped us plan the most epic surprise for our family matriarch — arranging a 10-piece mariachi band to celebrate her. Outstanding concierge service!!! Exceeded our expectations. We will be back!

The place is quite outdated and needs refurbishment Shabby rooms lobby and restaurant Staff barely speaks English Food at the pool bar is inedible Food at restaurants is quite bad too Waited in restaurants for food for ages every night Staff is inexperienced Confused orders Ectr Concierge charged extortionate taxi rate 100 usd to go 100 min Same taxi company same distance 10 usd Very bad Towels and sheets dressing gowns in the rooms are of Grey color Never come here again All pretty bad

The W Punta de Mita exceeded all expectations. Returning after six years for my partner's birthday proved it's just as exceptional as we remembered. The hotel team contacted us before arrival to ask about any special occasions, and once I mentioned the birthday celebration, they went above and beyond—acknowledging it throughout our entire stay with thoughtful touches from complimentary drinks to desserts. Their attentiveness made us feel genuinely valued as guests. We rarely left the property because everything we wanted was right there: outstanding cuisine, beautiful pools, welcoming bars, and a spa that ranks among the best I've experienced anywhere. This place has earned our loyalty, and we're already planning our next visit.