W Punta de Mita

As a long-time Bonvoy member, I chose W Punta de Mita expecting a true high-end Marriott experience. Unfortunately, this stay fell far short of that standard — especially at approximately $800 per night for an “ocean view” room that offered only a narrow sliver of ocean visible from one angle. The room itself was inconsistent with what one expects at this price point. Towels were old and had an unpleasant odor. Housekeeping was unreliable — on 2 of our 4 days, the room was not cleaned despite multiple calls requesting service. Electrical outlets were concerning; several faceplates were loose and fell away when plugging devices in, exposing the interior wiring. The light and AC controls were overly complicated and extremely bright at night, requiring us to physically cover them to sleep comfortably. On a positive note, the pillows, sheets, and duvet were comfortable. Dining was one of the most disappointing aspects of the stay. Two of the three restaurants were closed due to the cartel violence situation in Puerto Vallarta, leaving only one dining option that offered a mandatory $60 buffet. Because the resort was effectively on lockdown and we could not safely leave the property, we felt forced into that option. After raising concerns, we were shown an à la carte menu — but told that half of our group still had to order from the buffet. It felt inflexible and unpleasant. On our first night, our group of 20 (with orders submitted two days in advance) was served by a single overwhelmed waiter. Orders were confused, some children received their meals after adults had already finished, and separating checks by room became unnecessarily complicated. Basic service standards were lacking — water was not brought to the table unless requested multiple times, and repeated follow-ups were needed before anything was addressed. The pool area and vegetation/trees in the 'resort' is beautiful and the beach has lovely sand. However, poolside service was extremely slow and staff were difficult to find. Even when approaching staff directly, responsiveness was minimal. The most troubling experience occurred when nine members (4 children) of our group checked out to fly home, only to have their flight canceled due to the ongoing violence situation. Despite having room availability, the resort refused to readmit them or even allow them back onto the property to stay with family members who still had rooms. There was no flexibility, no accommodation, and no goodwill gesture — nor any discount offered for the significant reduction in services during our stay. Entry key card had to be reprogrammed numerous times if it comes in contact with mobile phone, no other luxary hotel has ever had this issue. Our entry key pad at one point had to be reprogrammed and battery changed by personnel, font desk acted like this is first time this has happened. They do not have enough personnel. Bellman for checkout was going to take a longtime, we carried our luggages to front desk ourselves. To catch a ride to the front took a long while. Services not very optimized. The front desk management’s demeanor was indifferent and unempathetic. In a hospitality environment — particularly under challenging circumstances — empathy matters. This was not the level of service, safety, or professionalism I expect from a Marriott property in this category. I left deeply disappointed and would not return to this resort.

Our Valentine’s stay at W Punta Mita was truly next level. Our Nightly Upgrade Awards were confirmed before arrival, and the Premium Ocean Front Suite with private pool completely blew us away. The views alone were worth it, but having our own plunge pool overlooking the ocean meant we honestly didn’t need to leave the room. We even watched whales breaching right from our balcony, which felt absolutely epic. The food across the property was incredible. Rubra was the perfect choice for a romantic Valentine’s dinner. We also loved Chevy Night at the beachfront restaurant. The surf and turf was to die for, and the setting felt intimate and special with the ocean just steps away. We booked a cabana at Wet Deck Too for a day and it was PERFECT. The adults-only vibe, beach access right from the cabana, and fantastic service made it one of our favorite experiences. The family pool hot tubs were often filled with kids earlier in the day, but by late afternoon and evening they were usually open and a great time to relax without the splashing. We also signed up for the guacamole and tortilla cooking class, which ended up being guacamole and salsa only. No tortillas, but honestly we still had so much fun. It ended up being just the two of us, so we basically had a private class with an awesome instructor, which made it feel extra special. The staff throughout the resort were phenomenal. They even arranged an offsite dinner for us at Casa Tradicional, which turned out to be one of the highlights of our entire trip. From the service to the food to the unforgettable ocean views, everything felt seamless and elevated. We cannot recommend this property enough and are already looking forward to our next stay.

We just spent three wonderful nights at the W. Overall, the experience was great. The rooms are a bit dated (my only reason to give it four stars), but everything else is first-rate, especially the staff. In particular, I have to share that our experience in the small “truck” restaurant ("the Chevy”?) was the highlight of our stay.  Joann, Bryan, and Fran were exemplary hosts and we would highly recommend the W just to experience lunch there. And Fran’s versions of ceviche were heavenly.  I would place her creations as the epitome of Mexican cuisine (and we have been coming to Mexico since the 1980s.). Even if you are not sure if you will like ceviche, you will love Fran's magic - fresh, pure, and flavorful. Antonio, the server at the Adult Pool, was also outstanding.

Had a terrific anniversary stay at this beautiful and fun resort in Punta Mita. The only issue keeping me from giving a flawless five rating was frankly the apathetic and unhelpful front desk staff. My wife was dealing with a severe leg injury so couldn’t handle stairs, but the front office staff (I discussed the issue with two separate associates) said there were no options available so nothing they could do. As a Titanium member I was quite perplexed. Fast forward to when the hotel bell guys brought us to our room, saw the 15 steps down to our room and my wife’s concern, and they sprang into action. They immediately knew the room wouldn’t work for us, contacted management, and within the hour provided us with a suite with no stairs. Truly exceptional service and hospitality from Jesus and Leo. Our stay was wonderful with terrific dinners at both Spice Market and Rubra. Special shout outs to the bartenders and Sommelier at Rubra. Concierge, Aide, was exceptional, arranging transportation and dining reservations in town. The pool staff was also great, and the beach side spa massage was fantastic. Overall a beautiful property with great restaurants, awesome beach, and two stunning pools.

Staff is amazing service great. Liz de cocina best trompo. Al pastor tocos on the pool. Leo bellman is a gracious host