W Punta de Mita

One of my favorite spa getaways - and favorite spas in the world!!! I've been here either 3 or 4 times in the last couple of years, including a very long unplanned stay in January when the LA fires broke out mid-stay. All my friends know this is one of my go-tos for when I'm super burnt out and need a getaway, so 5 stars. PROPERTY: So gorgeous, half beach and half jungle vibes. I've seen some of the prettiest sunsets of my life here. They are extremely generous with upgrades (one of the most important things to me as an Ambassador elite who basically lives at various Ws), most of the time I'm in a suite with a private pool. I've seen the inside of a standard room too and think those are also nice. I am hoping the next time I stay, I can be in one of the newly renovated rooms as the decor is much more my vibe (neutral and relaxing) vs the super colorful decor that most have today. I love walking around the property to get my steps in, there are constantly people taking care of the grounds. The gym is also stunning, gorgeous jungle views and lots of equipment (all new). Most W gyms these days are amazing and I really appreciate that! SPA: Ambassador status (and Titanium) also gets you free access and discounts at the spa - one of my favorites in the world for a couple reasons. 1) the facilities - gorgeous pools of various temps across a tropical backdrop. SO relaxing. And, they have a sauna and a steam room in each locker room. 2) the massages are INCREDIBLE. I've had treatments from Carmen, Kenia, Moises, Lupita, Rubina - I can't even describe how much better I feel after and how I've NEVER had a bad massage even after probably having a dozen+ across all my stays. The de-stress massage is my go-to, along with the all-day journey they have. Cindy and Saul who run the spa always make me feel right at home, Annie who is one of the attendants always brings around their homemade blueberry green tea popsicles and hibiscus tea (my faves). FOOD: Breakfast at Venazu (also open for lunch/dinner) is absolutely amazing (free with status), the food is delicious whether it's a la carte (lower occupancy days) or buffet. In particular, Felipe is my favorite server and always remembers me, has the best attitude and service. Lunch/Dinner options include: - Venazu: same as above - more traditional Mexican, used to have amazing duck carnitas but no more - Spice Market: Asian fusion and has this tomato kasundi dip I dream about - Chevy: Ceviche on the beach - not open past like 7 but delicious and huge portions - Rubra: super fancy tasting menu but actually the worst dining experience of my life, slow/clueless service, absent management, I DON'T RECOMMEND Drinks are amazing everywhere and this property is where I fell in love with mezcal! SERVICE: Sometimes the service is not the best... I do think they really try. Gustavo in particular (I think the welcome desk manager?) has always tried to resolve any service issue I've had and Hector from Concierge is better than most of the front desk associates, but sometimes you just get someone who doesn't understand, or isn't totally truthful, or takes a long time to get back to you. There's been a bit of miscommunication in every stay that I've had (housekeeping not showing up when requested, hours to restaurants being incorrect, rude messages via the app). I met the GM Oscar and Jazmin director of rooms during a recent stay and I appreciated that both took the time to listen to some of my feedback, as I do truly love this hotel and will continue coming back. I hope the service can become as seamless as some other Ws (like London). BOTTOM LINE: Have been here many times and will continue coming back! Just waiting for rainy season to be over :)

Extraordinary hotel. Very comfortable. Great service. Very nice staff. Spectacular food. Incredible sceneries. Highly recommended.

Everything was perfect, from the food to the service. Antonio took great care of us with drinks and food during our stay. Everyone that works there is super friendly.

We stayed the third time at Punta Mita and after the St. Regis and Four Seasons we decided to try the W Hotel now. Location and Installations: 5/5 A bit outside of the classical Punta Mita area where the other properties are. The advantage of the W is the great beach and ocean where you can literally swim all day! The W in comparison to those other properties has the best beach area by far, is a bit smaller and you can reach everything easily by walking. There are two pools very close to the beach are, one for adults only with a nice view over the beach and ocean and the pool for everyone (1 minute walking) with two jacuzzies. At both pools there are bars and food available almost 24/7. There were always enough sunbeds available. Restaurants: 5/5 Amazing food! We had lunch at the Chevycheria, amazing seafood and fish! Also the food at the pool was always delicious, shrimp or fish tacos, fresh prepared salsas… We loved the dinner at Venazu Restaurant, one of the best Enchiladas we ever had! For us the food at the W was always delicious and spectacular, for our 4 day stay not necessary to get out for lunch or dinner. We booked the all inclusive package with was completely worth it! For lunch every dish is included at for dinner there is a separate menu, with about 20 main dishes at Venazu for example… including delicious vegetarian options. Service: 4/5 Overall fantastic in almost every part of the hotel. Specially at the pool and restaurant the set ice outstanding, here I want to thank specially Antonio who is doing a fantastic job at the Chevycheria restaurant or the pool area. Also a special thanks to Julian from housekeeping, Gabi and Alejandro from Venazu restaurant where we had dinner three times. And last but not least to Arturo( breakfast) and Sergio (Pool). The staff during the day is really amazing, fast and friendly! Why only 4 of 5 stars: I compare the W to other 5 star properties with a price tag of 1,500 USD per day for our room incl the AI package. The second day in our ocean front pool villa there was no cleaning at our villa. We were outside for breakfast and at the beach from 9:30 to 6:30pm. Explanation: we have a little delay… our room was then made when we went out for dinner. During the turn down or cleaning, nothing special like in other 5 star properties was made, e.g. fresh fruits or little handwritten card.. also the classes of our wine and the ice of the bucket were never changed, you had to ask always for it. At check in I had to ask for an upgrade which was only offered for an extra cost (520 usd per night). At FS or St Regis, both as well as the W when we stayed here with less tab 40% occupancy offered upgrades for free for 2 categories and the rest for a small payment. As well as check out, no one asked if we enjoyed our stay or if that they’ll be happy to see us again. In those areas the W must work on to remain a 5 star property and to catch up the service of their great staff at the pool and restaurants! Rooms: 4/5 My wife’s parents stayed at a wonderful jungle view and we booked an ocean front pool villa. Also the wonderful jungle room is very spacey and a 5 minute walk to the beach and pool. Our villa was huge, with two bathrooms, amazing beach and ocean view and a huge pool overlooking the ocean. A very comfortable bed and a two minute Walk to the ocean and 3-4 minute walk to the main oool and restaurants. We liked the interior design, very traditional Mexican from the 60s combined with the special W new design touch. Why only 4 stars: we felt that a renovation will soon be required here and there… pool and jacuzzi cleaning was never made, only upon request… and no personal details during our 4 day stay in one of the highest room categories at this property. Overall summary: Great location, too beach and ocean, nice pools, great service at beach, pool and restaurants, nice rooms and delicious food. Opportune areas: service at other areas as described, probably lack of Personal on weekends when the hotel gets more busy and a renovation of the adults only pool and rooms could be required soon.

Gorgeous place, beautiful rooms, and wonderful service. In the midst of the jungle, very private. We will definitely go back.