W Punta de Mita

Our visit to the W Punta de Mita was, without question, the worst resort experience we’ve ever had. From the moment we arrived, the service was terrible. The staff was consistently rude, dismissive, and made us feel like we were an inconvenience rather than paying guests. For a resort charging luxury prices, the level of hospitality was completely unacceptable. The property itself was also a huge disappointment. The beach chairs were dirty and worn and the beach felt neglected and was nothing like the luxury experience we expected. Considering the premium prices, there is simply no excuse for the condition of the beach and facilities. The most disturbing part of our visit happened as we were leaving. A valet employee confronted us during a disagreement and told us, “This is not your country,” and said he could “send people to your room.” We perceived those statements as threatening and intimidating. No guest should ever be spoken to that way, especially by someone representing a luxury resort. Instead of attempting to resolve the situation professionally, we left feeling unsafe. To put this in perspective, we visited Auberge the day before for essentially the same price. The difference was incredible. The service was warm and attentive, the beach was beautiful and clean, the chairs were comfortable, and the food was outstanding. It was everything a luxury resort should be. There are far better places to spend your money in Punta Mita. Based on our experience, I cannot recommend the W and would strongly encourage travelers to choose one of the many other exceptional resorts in the area instead.

Had the most memorable and delicious lunch with Francelia and Joan at Chevycheria. We had the tuna tostada and aguachile, safe to say they were the best ceviches we have ever had!

We are flying home right now. Our five-day stay was incredible. Front office check-in and staff were a pleasure (Ruben). And server Julio was outstanding. The room was exceptional, they take very good care of Marriott members with status, the resort was clean, the sitting area at the pool is mostly all couch beds (without a charge), and ……. A WOW experience.

The W Hotel has a beautiful property with a great jungle vibe, and the pool area is visually stunning. These are definitely the highlights of the experience. However, this was not the 5-star experience I expected. The hotel would benefit from stronger staff development and leadership training. During my stay, I felt uncomfortable with how aggressively payment was requested, almost as if there was concern that I would leave without paying. That interaction felt unprofessional and out of place for a luxury property. Another disappointment was the dining experience. An 11% service fee is automatically added to the bill, yet staff still seemed to be soliciting additional tips, which created an awkward situation for guests. The main pool was also excessively warm. When I brought the issue to the staff’s attention, no action was taken to address it, despite the pool being climate-controlled. Overall, the property itself has a lot of potential thanks to its beautiful setting and atmosphere, but the service standards and guest experience need improvement before it can truly deliver on its luxury brand promise. The W Hotel has a beautiful property with a great jungle vibe, and the pool area is visually stunning. These are definitely the highlights of the experience. However, this was not the 5-star experience I expected. The hotel would benefit from stronger staff development and leadership training. During my stay, I felt uncomfortable with how aggressively payment was requested, almost as if there was concern that I would leave without paying. That interaction felt unprofessional and out of place for a luxury property. Another disappointment was the dining experience. An 11% service fee is automatically added to the bill, yet staff still seemed to be soliciting additional tips, which created an awkward situation for guests. The main pool was also excessively warm. When I brought the issue to the staff’s attention, no action was taken to address it, despite the pool being climate-controlled. Overall, the property itself has a lot of potential thanks to its beautiful setting and atmosphere, but the service standards and guest experience need improvement before it can truly deliver on its luxury brand promise.

W Punta de Mita is a standout hotel and easily one of the best W properties we’ve visited. From arrival to departure, the experience was polished, welcoming, and memorable. The resort’s design blends contemporary style and the natural beauty of Punta de Mita. Rooms are beautifully appointed, exceptionally comfortable, and thoughtfully integrated into the surroundings, creating a relaxed yet sophisticated atmosphere. Service is a defining strength. Every interaction felt warm, genuine, and professional, with staff consistently going above and beyond to ensure a seamless stay. Dining was equally impressive. Chevichería became a daily favorite thanks to its excellent cuisine and vibrant setting, while the rest of the food and beverage program—from poolside drinks to restaurant dinners—was consistently outstanding. Most of all, the people make this property special. Special thanks to Ruben and Carlos at the Front Desk; Marco and Luis at the Living Room; Oscar and Armando at the Wet Deck; Alvaro, Chef Roberto, and Regina at Chevichería; and Belen and Francisco at Venazú. Their hospitality and attention to detail made a lasting impression. With exceptional design, attentive service, excellent dining, and a remarkable team, W Punta de Mita delivers a top-tier resort experience. We look forward to returning and highly recommend it to anyone visiting the area.