Los Altos Resort

Beautiful hotel with amazing views of the florest and ocean. Well appointed rooms- we first stayed at the townhouse with our own plunge pool and once our daughter arrived we moved to one of the very spacious apartments. The view of the florest and sea are breathtaking. What we loved the most was Para beach. Advise- take the 4x4 to get there and back, otherwise it is a very steep hike. While in Los Altos we saw monkeys, macaws, a sloth and other animals. The people are all super friendly. All in all I highly recommend Los Altos and would be back in a heartbeat

Staff at Los Altos is amazing, Sebastian saved us when our travel group made none of the excursions reservations that had told us they had made. Ines in the restaurant is terrific and the food was wonderful. The resort is ok, we stayed in the penthouse which can sleep 8. There will be construction next door for 2-3 years on a new resort depending on who you talk to. We spent whole stay listening to chainsaws and trucks clearing the area less than 300 yards from our building, restaurant and pool area. Apparently the idea is to raise volume of pool music (local music and staff got a bit upset when two people asked them to change it) to drown out the chainsaws. Less than ideal. Room is nice good views. 3 levels but most of the balcony views are obstructed. Very odd set up. Problems are if you stay in main building it’s very close to road and it’s loud. Trucks and motorbikes starting early to late. There are other rooms for two people that are away from the road that may be better. Pool is fine, beach is non existent at this location (we knew that going in). But we would not stay again.

We spent 5 nights at this property and firstly it is fair to say that we really enjoyed our time here. The positives are that the rooms are very spacious, beds are comfortable etc, the swimming pool is lovely with very comfortable loungers, hot tubs and there is a beautiful private beach (shared with one other property). Special mention to Jeremy, the member of staff at the beach, who was very attentive and enthusiastic about showing us the sloth in the trees. The gym is also decent. The location of the hotel is good too- right next to the hotel is an excellent sushi restaurant- Enso- and also a fantastic Thai restaurant called Samui. However, it did have a number of flaws that made our stay quite frustrating. Firstly, the service from the staff at both breakfast and at the pool was appalling. They were very unfriendly, constantly got orders wrong and we got the impression that either they really didn’t like us or simply hated their jobs and just couldn’t be bothered to put any effort into listening to us or helping us. For a supposed 5 star hotel, the breakfast menu was very limited and you’d expect them to make poached eggs but I was told that I could only have scrambled or fried. We had to remind them on a daily basis to bring out the fruit and bread basket that was meant to be served at each sitting. It was also very annoying to be charged extra for a very mediocre cappuccino each day. And an extra annoyance was to be told by a waitress one day that they don’t serve cappuccinos. When on the previous day the same waitress had given me one! Secondly, whilst the rooms were spacious they did feel a bit soulless and we certainly tired. In one room there were stains on the curtain and on the bed. The decor is almost a bit industrial and not inviting. Plus the elevator system is not ideal- as other guests mention- the elevator opens directly into your room. You can close an internal door which stops anyone coming into the room without a key but it is very easy to forget this. This doesn’t mean that anyone can enter your room but it does mean that if you call the elevator to your room and someone else is already in that elevator, they might walk into your apartment without releasing. Also because of this, if you forget to close the internal door, there is no system for the staff to knock on the door/ give you privacy. The elevator doors open to your room and they just walk into and shout “hello”! Thirdly, while I personally loved the beach, I can understand why many may not. There is a short walk over rocks to get to the sandy area. There are sun loungers and towels but no umbrellas and very limited facilities. So overall, we did enjoy our stay and I do want to emphasise that- but Los Altos Resort is a real disappointment as a 5 star property and a a real let down to the SLH group.

I truly can’t say enough about my exoericne at Los Altos. The grounds, views, food and especially the staff were top notch. I just went through a very stressful event in my life and needed a place to relax and find some solace. This definitely fir the bill! Everyone was so welcoming and friendly. The staff couldn’t do enough, they were always checking in to make sure we had everything we needed and were comfortable! We stayed in the two story townhomes, which were were truly magnificent. The all glass wall and balconies gave you a complete birds-eye view of the rainforest and Pacific Ocean. It was a joy waking up to sunrises and the chatter of birds. The breakfasts were delicious, They offered a lot of variety and the entire food staff couldn’t have been nicer and more efficient. The dinners were also delicious and there were many choices. The reception staff answered all of our questions and handled booking all of our tours with such efficiency and promptness. The spa was wonderful ! The staff, massages and facials were terrific. It truly relaxed us and we felt regenerated when we left I believe the saying it trickles down from the top is very accurate here, We met the owner several times and he couldn’t be more friendly, accomodating and gracious! If you want to truly relax in a lovely beach area, sightsee, visit the rainforest, and also want to stay at a fabulous place with many amenities, this place has it all ! I would highly recommend Los Altos!

Exemplary customer service, smiles on all staff. We love how everyone explains everything. The restaurant was amazing and the PENTHOUSE was large and beautiful. With drinks, alcohol and snacks. The pool. WOW! Staff friendly. I will be back!!