Gran Melia Xian

Our stay at the Gran Melia Xi'an was nothing short of perfection and exceeded all our expectations. The hotel staff is truly outstanding. At every turn, they were incredibly friendly, professional, and immensely helpful. We were always greeted with a smile, and they were prepared to accommodate every request, which elevated our entire vacation experience. Our room (a suite) was perfect – elegantly appointed, spacious, impeccably clean, and with all the amenities needed for a comfortable stay. I would like to give a special mention to the hotel's Lounge. The food and beverage offerings were excellent, but what was particularly impressive was the staff in the lounge. They were so attentive, friendly, and discreet, making us feel truly valued. They are the true gem of this hotel. I highly recommend the Gran Melia to anyone seeking an authentic and luxurious experience in Xi'an. You will feel that your choice was the right one for the quality of service and comfort. We will definitely be returning

We had an enjoyable and great stay at Gran Melia Xian. All the staff were very nice , friendly and helpful, especially all the staff from the Red Level Lounge. We had nice, clean and spacious suit room. Breakfast and food served at the lounge were nice and with good varieties. Will come back to stay when we visit Xian again.

The service of lounge is pretty friendly. The dinner is delicious, but rather western still. I hope there could be more dishes in the future.

The surrounding landscape of this hotel - Gran Melia Xian is very impressive. It is well connected with malls, shopping outlets, restaurants, bars/cafe accessible at the back of the hotel and a beautiful park in front of the hotel. The entire area is very brightly lighted up resembling a fairy land environment. The lobby area is very spacious, and the setting provides a cozy ambience. The room is comfortable with the lightings and air-conditioning operated via sensors. The bathroom is located after the room door entrance with very conducive setup in terms of the shower and toilet area being separated by the wash basin area. The only setback is the water pressure from the hand shower is very slow. Also, the narrow corridor towards entering the bedroom. I do enjoy the comfort of the bed and more so, it is rather quiet and peaceful which you can hardly hear noises from the outside. The house-keeping service is great and very responsive in our requests. The breakfast provided is also appetizing with a good option of food and beverages. Overall, the hotel is well maintained, and the rooms are kept very clean. It is worth the stay and to experience the vibrancy of the surrounding hotel.

The moment we walked into Gran Melia Xi’an, we felt the warm welcome by all staff. Talia at the front desk helped us to checked in and upgraded us to the executive room! She also provided us the access the executive lounge while we waited for our rooms to be ready. Berry Yang on the executive lounge welcomed us with lovely smile and informed us with list the places to go and eat around here. Then Berry and Leah escorted us with our luggage's and made sure we settle in our luxury and comfortable room. We want to congratulate the Gran Melia Xi’an management to have such a devoted and caring team as the front faces of the Gran Melia Xi’an, by providing impeccable services and warm welcome to all guests. Through our stay, the team led by Berry on the executive floor always received us with smile and willing to assist us with our requests. I am a frequent traveller for work and personal reasons, and I have to admit this is probably one of the best service I have received so far. I am a firmed believer of people is your asset in any business, having a special team like this one will definitely help Gran Melia Xi’an to consolidate its brand name as well as business growth. I want to sincerely thank them for the great work they have done!!! Beside comfort and fantastic services, the hotel is located in a lovely district and close to many tourist sites in Xi’an, highly recommended. Dr D Chin