Auberge Saint-Antoine

This is a Relais & chateaux hotel and so my expectations were high and I was not disappointed. Little touches make this hotel very special and worthy of its luxury reputation. Next level attention to detail in the comfort of the rooms and quality of products. The staff servicing the rooms are surely the best in the business. We sadly did not have time to try the bar or dining experience this time around. A wonderful hotel experience in beautiful Quebec.

Beautiful hotel with an amazing breakfast. The location is perfection.

I was expecting a deluxe, elegant experience at this property, especially in view of the fact that it is a member of Relais & Chateaux and holds 2 Michelin stars. We arrived at the Auberge for check-in around 10 AM on the 19th of May. The Front desk staff did not appear welcoming, friendly or in any way willing to help. We were flatly told we had to wait until 4 PM for a room. We were finally given our keys at 3:30 and would finally be able to unpack and relax. At 6 PM housekeeping knocked on the door for turn down so that would be the end of relaxation. We had no turn down during our next 2 days at the property. Breakfast buffet was meager and unappetizing so we walked out of the dining room. The room was pleasant - nothing special. Bathroom was very small. Shower and tub, clumsy. We called the desk to ask how to access the guide on the TV remote. We were told there was none since recent work on the network had eliminated this feature. We asked during our stay about a "do not disturb" hanger for the door. We were told there was a switch on the right side of the door but we saw no such switch. We later found out that some rooms do have such a switch, ours did not. On morning of check out, I went to the front desk just before our Uber arrived to review extra charges and to get a print out. According to the invoice, agent 24 checked us out. He handed me the print, saying “here you go.” No kind words of "thank you" or "how was your stay" or "have a safe journey." Just, “here you go.” So, would I be wrong to say that staff were cold? Apathetic? Distant? Prejudiced? Bored? Dunno. As a retired travel industry manager, I feel that when fine hotels or restaurants slip up, management should be apprised.

There for 3 nights and loved every minute of it. Cannot find a fault at all, be it the room, the staff, the facilities and the food served in the restaurant be it breakfast or dinner! Its location is also a plus given it is just downhill from Quebec old town which is an absolute must to visit. Would recommend to anyone.

From the moment we pulled up and the staff whisked away our luggage and handled parking to check-in, everything felt very perfect. The location is incredibly central and convenient for exploring the city. The concierge team of Genevieve, Jean, and Marjorie were absolutely wonderful, arranging all our dining reservations and activities with such genuine warmth and personal attention. We enjoyed an exceptional tasting menu at their restaurant that exceeded all expectations, and Oliver, the maitre d, was truly amzing in every way. Our room had beautiful views and was impeccably appointed. Honestly, our only regret is that we didn't book more nights because we left wishing we could stay longer. Every member of the team made us feel so welcome and taken care of throughout our visit. Highly recommend this hotel to anyone visiting Quebec City!