Fairmont Le Chateau Frontenac

Came to stay at the château Frontenac for the long weekend, with the family. The space is beautiful. The room we stayed in was comfortable - the beds felt luxurious! However, there was a strong smell of mildew in the bathroom. It was overpowering and took away from that ‘luxury’ feeling. The staff throughout the hotel are 5/5 : kind, helpful, accommodating to children. It really is a family-friendly space. The kids loved the scavenger hunt. It rained for most of the weekend, but they were more than entertained by the pool. The chateau’s location is excellent - centrally located to everything! Minutes away from Basse-Ville, Quartier Petit Champlain, accessible by stairs. If you have mobility /accessibility issues you can use the funiculaire, however they take cash only! Minutes away from Haute-ville also. Loved that everything was walkable. Last point is on the hotel restaurants. Had a chance to dine at Place Dufferin for breakfast and Sam Le Bistro for dinner. Both places were over-priced and the food was ‘just ok’ (the wait staff are always lovely.) However I feel the same way about the restaurants at the Royal York in Toronto, so this is probably a Fairmont thing.

This is a stunning hotel, however it is overrun with tourists from cruise ships. As a guest of the hotel it is hard to enjoy the splendor of the place as all tourists inundate the hotel. The hotel should be limited to paying hotel or restaurant guests ( the policy of most )

Recently stayed for 3 nights and thoroughly enjoyed our stay. Our room was on the Gold level and the lounge staff were fantastic. A good, varied selection of food and which was continually topped up. Great massage in the spa. Took the chance to do the free wine tasting and found it to be very professional. The host (sorry, can’t recall her name) seemed very enthused and which made the experience even more enjoyable. Good views from our room/lounge over the city.

What a wonderful and memorable experience to enjoy a 5-night stay at Le Chateau Frontenac. We enjoyed all the amenities along with the daily activities of tours and mixology session. Our room had a fabulous view of the St Lawrence river, quiet and very clean. Housekeeping checked on us twice a day to ensure we were will taken care of. Special shoutout to Natasha who checked us in upon arrival. She’s friendly with 5-star service. She had great dining recommendations. Mark, our breakfast server, great personality and fabulous morning energy.

Exquisitely beautiful and charming hotel in the heart of Quebec City. Truly a gem. We went there for a conference and loved the proximity to everything around and the old-world style. We have stayed at many redone or older hotels and often they are not renovated with an eye to modern day conveniences. While there are always constraints in a hotel of this sort, the Fairmont seems to have nailed it here. There were plugs for phones and computers, a nice desk and a decent bathroom with a shower. If there is one area to consider, the staffing is a little light at the front desk and bellhops. Also, the food was OK, not great. We went to Sam's and it was OK, but not what we would have expected. But all in all, it is a solid 5 star hotel!