Fairmont Le Chateau Frontenac

I have mixed feelings writing this review as I am both a former New York resident and a traveler who appreciates luxury accommodations. I genuinely appreciate the effort the Fairmont team puts into the guest experience. We booked our stay through American Express Luxury and Fine Hotels, and I was excited about the benefits including the $100 food/ beverage credit, the potential for an early check-in/check-out and room upgrade upon availability. We arrived around 1:30pm but unfortunately were unable to receive early check in or a room upgrade - our room was only available at normal time which was 4pm. Although we didn’t receive the early check-in or an upgrade, I understand that such requests are subject to availability. Our room was away from the elevator which as great. However, it was positioned on the fifth floor (I requested a high floor and paid for a city view), where we encountered a view obstructed by complete scaffolding. I had hoped for a higher floor to enhance our city view experience which I paid for. A big appreciation of our stay was the prompt responses from the team when we had an issue with the fuse in our room and also needing some toiletries. Additionally, the turn-down service was exceptional, and we were grateful for the daily provision of water in our room! A few disappointments I found were the pool being a bit outdated, which didn’t quite match the opulence of the hotel. Also, at their hotel breakfast, I had to keep on advocating for a table with a pleasant view, as there were several available but we were put in areas with dim lighting and minimal views. It left me wondering if our seating arrangement and floor and additional benefits was influenced by our family status of having smaller children but I appreciate the effort that goes into managing dining space and hotel business. One can help but to start comparing my experiences at The Four Seasons, Sofitels, and St. Regis. Let’s go back to a positive note which was the scavenger hunt for my kids upon arrival, which they thoroughly enjoyed and helped pass the time as we waited for our room. Ironically, our wait led us to explore nearby options for snacks and drinks which was a lovely diversion. Overall, while my experience had its ups and downs, I am grateful for the opportunity to stay at such a stunning hotel. I left with mixed feelings, and I would rate my experience around two or three stars, as I felt there were areas for improvement, particularly regarding room assignments and amenities. I am thankful to be able to stay at this hotel during our first trip to Quebec City. Thank you for taking the time to read my feedback. I hope it can contribute to enhancing the experience for future guests.

I had a wonderful stay at the Frontenac. Very nice accommodations and fantastic staff. I upgraded to Gold and was glad I did. The concierge staff were extremely kind and provided helpful advice on where to dine and what to do. A special thank you to the staff in the Gold Lounge for the impeccable and hospitable service. Exceptional service is clearly a priority at The Frontenac. Also, make a reservation at Bistro Le Sam in the hotel. Great views, drinks and food.

I stay at one of the executive suites that come with private butler service. Before I arrived, the private butler sent me an email asking me about what is my favorite beverage and color. I told them. I also asked them what their recommendation for dinner , they gave me 2 choices and I asked them as local which one you prefer? This time they did not answer. I end up booking the dinner myself since they did not reply me. When I arrived, there was no beverage or anything related to favorite color. It's no big deal but I thought if you asked some personalized questions, make sure you deliver. Other than that, no complaints about the private butlers . I have enjoyable stay,room was nice although I wish they keep some of the original decor for such a historic building. Small detail, they forget to refill the body lotion, it was empty. Overall a pleasant stay.

Beautiful building. Amazingly comfortable beds. Small rooms. Old hairdryer (surprised for a 5 star hotel. And the hairdryer was full of lint). Towels were great. Room was upgraded to a king but room was very small. Staff was excellent. Didn’t eat at the hotel so cannot comment. Found the hotel tour to be not worth $20 as we were staying at the hotel and felt it could have been included. Old Quebec is beautiful and definitely worth a visit.

We enjoyed our stay at the Junior Suite Two Double with a dog and two children. You can’t beat the location being right in the centre of Quebec City in a castle. We walked everywhere and did not take the car out of the valet at all for three days. Although our room was spacious, it did not have a power room like Fairmont Montreal. But this is a much older construction and I don’t think they could just add another bathroom. We were there for the long weekend and there were a lot of visitors in Old Quebec but it felt so nice to be able to just walk up to the room and rest. The hotel is old but still felt timeless and elegant. We used the gold lounge for breakfast and snacks and were impressed with the service. Everyone was so kind and attentive. Their cocktails were great. The views were enjoyable from the lounge. We used the pool once but it was overcrowded for the long weekend. There was a lap swim lane marked with a sign, but this was not enforced. There were fully clothed guests engaging in horseplay in the lap lane. The reception, concierge, bell boys and valet staff were very professional and always ready to help. I could not pick a better play to stay in Old Quebec.