Fairmont Le Chateau Frontenac

On August 20th 2025 we had reserved a table for dinner at the Le Sam restaurant in Fairmount for 830pm with friends. Two small round tables were rather very small for seating 4 adults. We were not offered available bigger table despite asking the manager

Great room. Food excellent. Service very special. American Express 4th night free. My wife and I had a wonderful time and hope to return. The hotel is magnificent and in a great location.

This is a beautiful hotel and one of the best I have stayed at in my extensive global travel. The location is perfect in the old part of town with excellent views of St Lawrence waterway, and the communities on the other side. The boardwalk is great to stroll, leading into streets of cafes, bars and restaurant. The hotel is focused on service, from the time we pulled in with staff offering help with luggage and valet parking. The checkin, the rooms were all excellent. I was particularly impressed with the hotel lounge with 360 degrees beautiful views of the city. But the best part, going to Bar 1608 and watching the professional bartenders craft perfect cocktails. You could watch them for hours! A day does no justice to this city and hotel. Need few more days.

We enjoyed excellent from Alexandre on arrival on the desk. He was great in asking why we were staying and explaining the hotel & the local area well and really made us feel welcome from the off. The room is nice, not the nicest we've ever stayed in but sufficient. The hallways and carpets feel slightly dated but that is part of the character of the hotel. The beds are comfy and the pillows are excellent. You are provided two cartons of complimentary water but the mini bar is not included and extra. We enjoyed the pool & jacuzzi as well as the gym which was spacious and adequate however it was hot and could do with air conditioning. The pool area is relatively small so it only needs a few people for it to feel busy. The hotel is an excellent central location for everything to do in Quebec. The only dissapointment was we went to the bar and had to queue for about 20 minutes - when we got in the bar several seats were empty so we're not sure why we had to wait for so long. That was dissapointing as it felt a waste of our time. We also had a knock on the morning of departure from services to add a bottle of water that was missing on arrival - so it is part of the make up of the room but because we were only there one night we wouldn't have had it. There was also only 1 dressing gown, when the room was booked for 2 guests. We weren't provided with slippers either for walking to the spa which sounds quite petty, but when youre charging over $1000 per night, I'm paying for you to get this right the first time.

We loved almost everything about this hotel. Our room overlooking the river was beautiful and very comfortable, but should be at these prices. The air conditioning worked well but would have liked to lower the thermostat slightly below 18.5° C at night, but it was not possible. We always woke up warm under the only cover, which was a luxurious down blanket. Very minor issue. Our dinner at Le Champlain was an elegant and unforgettable experience. The food, service and ambience could not be better. Five star dining experience. The concierges, Mary and Rose, could not have been more professional or helpful. These two young ladies went out of their way to ensure our stay was wonderful and to correct a minor issue at the beginning of our four night visit. Five star service from these two and everyone at the front desk. Bill helped correct a small discrepancy in our bill when we were checking out. The doormen were rarely seen. After checking out we walked down to the main street with our luggage to secure a cab to the airport. Not a huge problem, but not typical Fairmont standards. Lots of people continuously going through those revolving doors. We were looking forward to enjoying a leisurely afternoon by the pool but it is indoors. Probably not practical in Quebec. The hotel also offers many interesting private tours. We enjoyed the ferry trip and the wine tasting. Both were free and well done. They also offer a walking historical and city tour but we had already booked one ourself. We had a truly wonderful stay at this hotel and would recommend.