Le Capitole Hotel

Excellent location for exploring, spectacular room with balcony, lucky to see two nights with fireworks, very comfortable beds, nice shower, all staff exceptional and kind to guests who only speak English, great breakfast (for a fee), security felt a step above others as you have to go through a 7th floor lobby to get to the guest-only elevators

The reception is on the 7th floor and we were greeted warmly. Once check-in was complete, the hotel layout was explained we were, taken to our room in the new building of the hotel. The hotel used to be a theatre, used for various other things, then closed down, renovated and re opened as the La Capitole Hotel. Our room was on the 5th floor, Room 511 and it was very spacious. As you walk in, a wardrobe to your right with a safe, drawers, a steamer, hangers and spare pillows. Next up is the bathroom which is large. A single vanity with 4 hand towels, 4. Face cloths, 2 face cloths for makeup, 4 towels, hair dryer, a large walk-in shower with rain head coming down from the ceiling and a handheld. The water pressure is good and so is the temperature. No shower door, but a shower curtain. Once back in the main room, a single luggage shelf with a shallow drawer underneath, a sideboard with 2 deeper drawers and a wall mounted tv above it. Next along this wall is a desk, quite narrow, but is has the phone, a radio, and charge station for your technology. Another unit that houses the bar fridge, glasses and snacks. By the window is a comfy chair, a small coffee table and a couch and a larger round coffee table. The bed is a king with 4 large pillows. The bed is comfy and the pillows are pretty good too. There are charging points for your phone too. Within the bed head, there is also another charging station on each side of the bed. There is no carpet, no rug, just vinyl flooring. The rooms are decorated beautifully and so are the hallways. Connecting from the new building to the old along one wall is a gallery of artwork. They are beautiful, but expensive just like all art. Staff that we have come across are very nice, also welcoming. In reception, there is seating and a coffee machine. There is a restaurant on the ground level, El Teatro where we at breakfast most mornings and dinner one night when is was raining. The hotel is in an excellent location, across the road is a taxi rank, the bus stop and a theatre. It is also just outside the wall. Be prepared, Quebec City has a lot of hills and stairs, but it is easy to get around on foot.

Wonderful hotel! The staff and facilities were 5 stars. Location was incredible and the views amazing. A great first time vidit to this magical city.

Truly a great stay! From the people at the front door rushing to our uber to help us with our bags on arrival, to the front desk workers, and bartenders, everyone was friendly and incredibly helpful. The hotel was beautiful. We appreciated that the rooms were a bit set back into the hotel from the street and the restaurant below. Also, the hotel is literally built right next door to a national history site! The location was perfect. Easy to walk anywhere we wanted in Old Quebec City. This was an anniversary trip for my husband and me, and we splurged a bit on this stay which was well worth it!

Upon arriving I was given an accessible room. I asked to be moved to a regular room because I find the bathrooms in those rooms to be difficult for me to navigate. I was staying for several nights and wanted to be comfortable. I was informed that all the other rooms were taken that evening so I inquired if they could move me the following day. At that point, I was told by the gentleman at the front desk that he could move me to a suite for the night but would charge me a significant extra fee for the one night. It was almost midnight so they clearly weren't going to sell that suite - in my experience, true 5 star hotels move you for the one night at no extra cost and then find different accommodations for the remaining nights because that's what good service looks like. When I declined to pay the up charge, the gentleman then said I should stop back by the front desk the following day and "maybe" they could help. Again, a hotel that understands good service would have made a note to see if they could accommodate my request to move the next day and gotten in contact with me instead of telling me to stop by the front desk and maybe someone would help.... I fully understand that sometimes hotels can't accommodate requests to move rooms if they are full but I do expect better service than this. Very disappointing.