InterContinental Hayman Island Resort

Firstly - Management please don’t bother responding. I’ve read your previous responses to negative reviews and they are completely useless / fluffy / condescending. In my opinion Management (or lack thereof) is the major issue I read a review which I concur with - there isn’t one significant thing that makes the experience really poor. It’s a combination and build up of numerous things. Overpriced resort (owned by a multinational so corporate greed vs quality experience very evident) Dated / tired - everywhere Inconsistent service to the point our best entertainment was watching how many coffees got returned each morning because the staff couldn’t find the right table. We experienced the same personally at all restaurants at one time or another with watching food and drinks being delivered somewhere else. Really really bad food options. There is only 3 restaurants with very limited offerings. The two pools shut off food and bar at 4pm. The main bar then opens but doesn’t even have water views. Massively overpriced given the poor quality. The half decent Italian was closed on our last night (day 5) because of a private function (read corporate greed comment above) Predominantly backpacker staff - and whilst all lovely and friendly - they don’t have the experience to back up the price point and expectation. If you want 3-4 star service with 5-6 star prices go right ahead. Housekeeping turned up at 5pm on 3 out out 5 days (despite a complaint on day 2). This in a a $1600 per night beach pavilion Plenty of QLD resorts that have far more to offer for the price (im not naming them so they don’t get too busy) So disappointed in Hayman as have always wanted to go there. Won’t be returning .

From rotting decks around the pool to no staff to service people from check in, pool service, restaurant service. Just a horrible experience. Everyone we spoke to staying there were shocked by the state of the venue and the service as well. Would never go back. Such a rip off! Photo below is a photo of our room. It was disgusting. Didn’t get a photo of the mouldy outdoor setting on our balcony

This was a disappointing stay from beginning to end. We came here for a 50th birthday celebration. Have always wanted to stay here as it was always presented as a luxurious experience. The Room The room was dated but clean, the bathroom could do with a renovation. On the last day getting ready to check out we discovered the pillow top mattress was upside down. We had spent 4 nights sleeping on the underside of a mattress. This was utterly unacceptable for a hotel of this standard. The Food. Overall the variety and quality of restaurants on the island is super poor. The breakfast buffet is ok, received the coffee I ordered on sitting down when we had finished breakfast and were ready to leave on 3 of the 4 days we were here. We cancelled dinner at the Italian restaurant as we knew we would be disappointed. Room service was ok. The Staff Without exception the Fijian staff members are exceptional. They truly care about service. We watched as one night at the bar at pacific when it started to rain, the Fijian bartender got umbrellas out anticipating they would be needed. The rest of the staff just stood there on their phones. The rest of the staff are clearly just here doing their regional work for their visas. The Rest. The main pool decking is falling apart in sections. The paint is peeling into the pool and everything at the main pool is in desperate need of some TLC. The lagoon wing is run down and the lagoon desperately needs some attention. It stinks and there is algae covering the water. Come here with expectations of an Ibis or Novotel, not a 5 star Intercontinental hotel and maybe you won’t be as disappointed as we were. We stayed at the Beach Club on Hamilton Island after Hayman and that was so much better. Service was amazing, the room was nicer, food better - it made us really regret staying on Hayman.

The best birthday and holiday we have had in years. They really went above and beyond with champagne in the room and incredible service from Atama - he is an absolute asset and did everything to make sure us and the kids were taken care of. In the Italian restaurant, the French waiter is top notch, fantastic service. The pools are amazing, the games room was great for when it rained and overall it was just incredibly relaxing! We will be back!

Service is non existent Pavilion was dusty, in disrepair Front office Communication is terrible