InterContinental Hayman Island Resort

After confusion around our room booking, Milan and Marta (staff managers) exceeded our expectations, rectifying the situation and going above and beyond to ensure we had the most incredible stay at the Intercontinental at Hayman Island. Their attention to detail and maintaining the highest standards became their priority and we are deeply appreciative for all they did for us. Ashley & John

We have just completed a beautiful 5 night stay on a Luxury Escapes package. We were celebrating our wedding anniversary having honeymooned on Hayman 12 years ago. It was lovely to be greeted with sparkling wine on our boat transfers, (thanks Alessandro) and a gift and handwritten note in our room. We stayed in a pool access suite and it was a fantastic room, with a tub and sun beds on the deck. We ate at all 3 restaurants , there were some service difficulties at Amici and Pacific, however these were swiftly resolved once we raised the problems. Room service was also great on 2 nights of our stay. We loved sailing a hobie cat, (thanks Josh and another fellow whose name I cant remember , sorry) trip to Black Island for swimming and snorkelling and a relaxing yoga session with Chelsea. The service at Acqua Bar was good, with very helpful staff. Breakfast in Pacific every morning was great, loved the fresh juice press, the coffees and the made to order omelettes and eggs benny, as well as the very extensive buffet. Overall, a great trip, we have travelled very extensively in Fiji so this was a sentimental choice to come back to Hayman and I’m really glad we made it!

Hayman is not the luxury island they claim to be. Long waits , service is very poor, whether breakfast lunch or dinner we were not impressed. Room service was also very poor. Worst restaurant experience was at The pacific restaurant, we were early so decided to have some drinks while waiting for table, they brought us the bill in 10min and took 45mins and several asks to receive drinks. Eventually when we were seated I asked the young waitress if we could have the empty table facing the water and she said “that table was saved for a very special couple” guess we were not special enough, food was average and they over cooked my husband’s steak, we were there for quite some time waiting on drinks and food and meanwhile the table for the very special couple remained empty. Room service was slow and not well done, robes and beach towels were taken and not replaced we had to constantly ask and eventually took bath towels to the beach, bathroom was poorly cleaned, the soap on bathtub had hairs from someone shaving totally disgusting, floors were not cleaned and room service food trays were left at the front door for over 3 days. We had eloped to Hayman 25 years ago and probably had great expectations for our 25th wedding anniversary, but I can tell you it was way better then. May I say we stayed at the beachfront villas that have a private pool and cost over $2000 a night

Review Fabulous stay in Hayman Island 25-29 August 2025. We are long time visitors of the island and have been visiting annually and on occasion bi-annually for the last 15 years. We have seen Hayman in all its incarnations. On this occasion we were child free for our wedding anniversary. Compared with our visit in May 2025, our August visit was far more seamless. It is clear several changes have been made including the streamlining of acknowledging IHG rewards perks such as Ambassador club. Service was good across the board with a few standouts giving a personalised service to us as return guests. Hannah from the Concierge service was extremely attentive and knowledgeable from assisting with all our booking prior to the island to making sure all was going well whilst we were on the island. Hannah shows strong leadership skills as she takes initiative beyond others. Willow in Spa and Salon is always amazing also. She understands her customers and always ensures she makes return guests feel special and appreciated which goes a long way. Another standout on our visit was Silina at breakfast every morning. Her demeanour and efficiency were recognised and appreciated. She always had a smile; nothing was too much trouble and she worked very hard every single breakfast. It was an absolute pleasure to see her smiling face every morning. Marta the new Guest relations manager also made sure to check in with us throughout our stay. Our August stay made it apparent that the new GM Kayte is attempting to move the resort in a new direction which I think is positive, we see more marketing, greater deals, and an attempt to reinvigorate the night life at the resort which has been lacking for some time. I think Kayte will bring this resort back to life. Dining: Breakfast still by far the best meal at the resort. Buffet has everything one would desire to a high standard. Many resorts do breakfast buffets but the standards I have encountered worldwide have been below that of Hayman. Amici This restaurant used to be our favourite. The last two visits the meals were not great. Pizzas were undercooked and the fish I ordered was okay but again not anything to rave about. Perhaps a more basic Italian menu would allow fresh pastas and quality pizzas and seafood to restore Amici’s previous standard. Bam Bam We believe the food standard here has increased from previous stays. Food was flavourful and well balanced. Pacific Great food and filling portions. Hayman Spa Still the best in the world in my opinion. Excellent service every single time. Areas that still need work: Poolside service at both pools. There was a conference on during our stay and the staff by the Hayman Pool would only approach these guests regularly to take orders. The rest of the guests ourselves included had to get up obtain our own menus and walk up and place orders this was a tad disappointing. Return guests are likely to keep coming back over conference guests as their holiday is paid for them. Bar fifty The resort is desperately crying out for more night life atmosphere – Bar 50 is essentially dead space and not being used as a Bar. Something needs to re invigorate this area. Live music and cocktails or themed drink nights inspired by IHG hotels in other countries would be an amazing addition. All in all we have a positive stay and we feel the resort is moving in the right direction and will aim to be back in February wit the kids! Tip: If you are an IHG ambassador make sure you explicitly ask for your perks so that they are not forgotten.

Exceptional Service from the wonderful Hayman Concierge team - In particular Joangela and Irene who went out of their way to help me when I misplaced my passport. Also a huge thank you to Axel for delivering the passport to me in Brisbane. Hayman Island is a very beautiful place and that in itself is a great reason to visit but it’s the staff who really make it special. Thank you all so much.