InterContinental Hayman Island Resort

Location and the hotel overall was good and our pool access room was good. Unfortunately that is where it ends for the experience - food is just ok for the price but not what you would expect from a resort charging 1500 a night Service in bars and restaurants is ordinary to rude to non existent and inconsistent. It was the worst part of the trip. You can see all the staff are new to the island and some of their attitudes were just poor like they didn’t want to be here. We had a problem at check in which was rectified but spent two hours waiting to get a room allocated. The pool area is great but around our pool villa hadn’t been cleaned in a while with a towel laying at the bottom of the pool for the 3 days we stayed. At the end of the three day trip - $6,000 plus which is fine if there was the level of service to go with it Matthew tripolone the CEO for the group needs to come and inspect and check out the service - or lack there of. Even our welcome letter was for someone else ! Disappointing because it has the potential to be a great resort

We are having the best holiday ever here at the beautiful Intercontinental Hayman Island Resort! The rooms are so luxurious, they took our breath away as soon as we arrived! The team and Management here all work very hard to make sure we are happy and the food and service is 10/10! We have come here to celebrate our Dad’s 80th birthday and are so delighted to be here! We will cherish these memories for ever! A huge thank you to the team who all work here for taking care of us! They are all doing an excellent job! And huge thank you to the Chef and his team! The fresh seafood, and all of the restaurants have been incredible!

Once a jewel of the Whitsundays... but now there is the rest of the world and South Pacific has much easier access and less expensive. Boring food, and Watersports limited to the 1 hour a day the tide is high. Snorkelling off Oyster bay was good, but you really can do better now. The walk over the island is OK. The golf simulator was not very good.

The Intercontinental Hayman Island is set in one of the most breathtaking and unique locations in the world – a true paradise that could make for an unforgettable experience. Unfortunately, everything beyond the scenery falls far short of 5-star standards. Service is unreliable both in the restaurants and in housekeeping, and attention to detail – essential at this level – is missing. Many interactions give the impression that more students than trained service professionals are running the resort, which explains the lack of consistency and finesse. What should feel seamless instead feels disorganized and careless. On top of that, parts of the resort are clearly showing their age and renovations are overdue. What the property urgently needs is clear organization and prioritization from management to match the promise of its setting. Right now, it’s more about appearance than substance. The location alone saves this resort from an even lower rating – without it, the disappointment would be complete.

After confusion around our room booking, Milan and Marta (staff managers) exceeded our expectations, rectifying the situation and going above and beyond to ensure we had the most incredible stay at the Intercontinental at Hayman Island. Their attention to detail and maintaining the highest standards became their priority and we are deeply appreciative for all they did for us. Ashley & John