Casa Gangotena Boutique Hotel

Beautiful hotel in the central of old Quito. However stay away from their restaurant for dinner. Their food was mediocre. Lamb was cold, 3 fish, 2 were dry and one was undercooked. A/C in the room was not operating properly. For the amount we paid to stay for 2 nights, it is not worth the money.

The hotel is beautiful and located in the heart of colonial Quito. We had breakfast and dinner at the hotel and the food is excellent. The staff is warm and friendly. Would highly recommend this luxury boutique hotel to anyone staying in Quito.

It was a veritable treat to stay at the Hotel Casa Gangotena. The ambience was lovely, the service was fabulous, the room was comfortable, and the food/beverage service was outstanding. Due to a late plane, we arrived at 3 a.m., and were made to feel comfortable and welcome in spite of the late hour. Breakfasts were served in their beautiful, cosy dining room with a combination of buffet and made-to-order items. We enjoyed afternoon coffee in the bar and drinks at the roof top bar. The waiter provided blankets and turned on the heaters when the afternoon turned chilly on the roof top bar. We had dinner one evening in their restaurant. We especially enjoyed the potato soup, duck breast, and Ecuadorian wines. We highly recommend the Gangotena.

We recently stayed at Casa Gangotena and overall had a great experience. The hotel is beautifully restored, full of historic charm, and located in the heart of Quito’s old town—perfect for exploring the city. The rooftop bar is a lovely spot to relax with great views, and breakfast was very good, with a mix of buffet options and made-to-order dishes like Eggs Benedict and avocado toast. Service was attentive, and while it was good, it was missing the extra level of refinement we’ve come to expect from Relais & Châteaux properties. Small details that would elevate the experience just weren’t quite there. The rooms are spacious and comfortable. The bathroom was large and well-appointed but could benefit from better lighting at the vanity, additional lighting in the shower, more vanity space, and added storage under the window. While Casa Gangotena is undoubtedly the best place to stay in Quito, the overall experience feels expensive for what it is. It’s a beautiful hotel with a great location, but at this price point, we expected a bit more in terms of amenities and attention to detail. Would we stay here again? Yes—but with the understanding that you’re paying a premium primarily for the location and historic charm rather than an ultra-luxurious experience.

Beautiful luxe hotel with views over San Francisco square. Lovely spot for cocktails on the terrace and the rooms are incredibly comfortable. Big fan of the comfy, spacious beds! Restaurant is expensive but food delicious, but not fully representative of local cuisine. Locals do enjoy the restaurant too, but more as a special occasion treat. Cocktails are unique but can be too syrupy and sweet. Our one major negative issue was the noise. We were given room 105, a standard room nearest the stairs down to the lobby. There was door banging often and people speaking loudly in the hall and lobby in the early hours. It meant we got very little sleep and no consideration was given to noise. The rooms were not so well sound insulated for this. If you book, I suggest a room further along the corridors away from the stairwell and lobby noise.