Illa Experience Hotel

After 2 seperate visits I found Illa an excellent place to stay located in a quiet and friendly location in the old quarters of Quito. As easy and safe stroll to the town centre. The Hotel was respectfully renovated, clean and quiet. Staff were helpful, the restaurant tasty and the breakfast was the best. I would stay here again.

We recently stayed at Illa Experience Hotel after booking it through our travel agency, and overall the property itself is absolutely beautiful. From the moment you arrive, they welcome you with a drink, which makes the experience feel very special and luxurious. The hotel feels more like staying in a historic mansion than in a traditional hotel, and every area is elegant and full of charm. Honestly, we cannot complain about everything the hotel has to offer in terms of atmosphere, design, and comfort. However, there was one uncomfortable situation during our stay that we feel should be addressed. One day, my wife and I were trying to find the front desk staff because we needed assistance, but we could not find anyone at reception. We walked around the hotel searching for someone until we accidentally reached the jacuzzi area, where we found two staff members being overly affectionate and making out. They did not notice us, and the situation was honestly embarrassing for us as guests, so we decided to quietly return to the reception area and wait until they eventually came back. We completely understand that staff members have personal lives, but during working hours the priority should always be guest attention and professionalism. Aside from that unfortunate moment, the hotel experience was excellent.

We stayed in Quito for only two nights and we were very happy with The Illa Experience. The service was top notched and the place is beautiful and artsy. Very unique! Restaurants are top of the line and our views were amazing. Ask for a high floor with a view. Great breakfast. We had to take our food to go on the last morning since our ride was picking us up at 615am. They accommodated us with a boxed breakfast and coffee. Great location to walk the area. Now onto the big trip, Galápagos Islands!!

Fantastic find in Quito, a small boutique hotel in the old quarter of Quito. Impecable standards, well run and an oasis of elegance, calm & tranquility. Excellent staff, good food, we just can’t fault it

The ILLA experience was a wonderful place to stay. Convenient for the old town, but in a quiet neighbourhood. The rooms were luxurious, the plumbing worked. The staff were so helpful, they couldn't do enough to make our stay enjoyable. The experiences they offered were varied - lavender tea, to Ecuadrian biscuits, to rose water and ice facial treatment. Breakfasts were good too.