Omni Rancho Las Palmas Resort & Spa

Beautiful hotel with 3 pools,a lazy river and a mini water park with slides. Our room located near the golf course and in front of the lake was very spacious and offered an amazing view!All the employees are very friendly and helpful.The service is spot on. We will comeback! *** We would have preferred wood or a hard floor in our room rather than carpet. *** We paid almost $500/night.A microwave in the room would have been appreciated!

Horrible experience will never go back. Room full of cockroaches and they had no cleaning service nor willing to switch the room due to capacity. No room in pool to swim and so dirty. Restaurants ran out of food and it took an hour to get one drink at the pool. Will never go back. Stay away!!!

Overall, the experience was average compared to other resorts I have stayed at nearby. The food and beverage service was great, and that was definitely one of the stronger parts of the stay. However, the general upkeep of the rooms and pool areas could use improvement. First impressions matter, and unfortunately, my first impression upon arriving at the hotel was not up to par. When I pulled into the arrival area, I was not greeted or assisted by anyone. I had to get out of the car and ask where to check in, what to do with my luggage, and how valet worked. For a resort experience, the arrival process should feel more welcoming, organized, and helpful. During check-in, I also noticed some inconsistency in the information being provided. While I was waiting in line, I overheard an employee informing another guest about events happening at the resort and that kids eat free at one of the restaurants. However, when it was my turn, I was not given the same information. I was only asked how many room keys I needed and was told my room would be ready by 4:00 PM at the latest. The room itself could also use some refreshing and general maintenance. The lighting felt too dim, which made the room feel darker than expected. The screen door also appeared to need repair, as it kept getting stuck and was difficult to use. It felt like it could come off the rails if forced, so we avoided using it. Overall, the resort has good potential, especially with the food and beverage experience, but the arrival process, check-in consistency, room upkeep, and pool area maintenance need more attention. Improving thoroughness and consistency would make a big difference in the overall guest experience.

I had a great experience at Omni - I was greeted with some vegan goodies in my room as I had told the staff I was vegan, and excellent customer service continued throughout my stay. Food was excellent, pools were fun, and our conference experience was good.

Oversold and a total zoo of a property. You will not be able to relax at this resort. It’s swarming with kids and I saw one family with 5 children in one room, How is this even possible? Avoid this place at all costs. Gross waterpark vibes and the adult pool is not large enough for an adults o my pool. All other pools are jam packed with rowdy families and way too many kids. We will never return,