Omni Rancho Las Palmas Resort & Spa

I feel compelled to write an honest review because now that I’m here, it’s hard to believe all the positive reviews are genuine. As some others have mentioned, the rooms and grounds are definitely dated—this hotel could use some love. The bigger issue, however, is the service. We’re here for a conference, and even though the resort is mostly empty, my request for a late checkout (since we’re presenting at the conference held here, by the way) was denied. The best they could offer was 11:30 a.m.—which is still 30 minutes before my session ends. Not exactly helpful. That interaction sums up much of our stay: the service consistently falls short. Even in the off-season, staff seem to go out of their way to politely say no, refusing standard requests that many hotels happily accommodate. By the time we left, our running joke was: “No, I’m sorry—but would you like a complimentary water or ice cream?”

Wonderful family friendly hotel! The kids loved the pool, lazy river, and the sand playing area. They are already asking to go back! I like the convenience of being able to park right in front of your room, making it easier to go in and out in case you need to grab something from a local store, or head to a local restaurant for dinner.

We did not enjoy the room experience, the bathroom experience was not good either.The bellhops were great when it came to having to switch rooms. They did a terrific job in helping us relocate.And move our luggage. Once we spoke with management, things were corrected and the rest of our stay was great.

I’m surprised there are positive reviews. The staff is very nice, and that is where it ends. The rooms are dark and shabby- beat up furniture looks like a frat house. We went Labor Day weekend-absolute chaos- no visible management, parking gate exit left open, cars were coming through the exit gate. No available parking spots so you couldn’t leave and come back . Guests pay $25/day for parking. Regarding the pools, no one was checking wristbands, no one watching the pool gates (which were left open). We saw people waiting for their friends to let them in! The more the merrier. We saw several hotel rooms overflowing with people onto patios and common areas. The lazy river looked like LA- there is no way there were enough chemicals to cover this. They obviously oversold day use passes . This, coupled with their complete lack of security and control, made us really wonder about safety- any kid could disappear from the pool area and no one would see anything. They are due for a safety and management audit for sure. We were contacted by mgt but there is no way, even if they gave us a week in a suite with unlimited drinks, would we return. It’s just poorly managed, sadly run down and truly run over.

Stayed 4 nights for a work trip from Ireland, room had everything needed, very spacious, comfortable bed, excellent room cleaning daily. Breakfast was 10/10, staff could not do enough for us. Jose and everyone we met were fantastic. Grounds and pool were really relaxing and enjoyable. We dined each night in Bluember and again fantastic food and service. At nightime the ambiance with lights and outdoor fires are fab highly recommended excellent customer. Reception staff and concierge Ed were so helpful and kind ,