Omni Rancho Las Palmas Resort & Spa

Bugs. I am literally covered with bug bites. The first room they put me in smelled so bad I immediately asked to change rooms. New room and I am absolutely covered in bug bites. I'm praying they're flea bites, but I don't know. Worst hotel stay ever.

The grounds of the property are very nice. The rooms aren't in awesome shape the carpet and the very odd placement of the thermostat being in the bathroom to control the room which made the room extremely cold every time you got out of the shower, as the air conditioning was trying to compensate for the heat in the bathroom. They are opening two new restaurants the Blue Ember restaurant that they had had great food and service without door seating in great views. We did a surprise party for one of the guests and the hotel did a very nice job of recognizing that the staff were amazing and very helpful.

My first and last visit to this place. There was a cockroach in the bathroom. The front desk was not surprised or apologetic when I told them. The room carpet was like a well worn airport corridor. Brown and ugly. The hot tub was not warm enough and was being used by families as a kiddy pool. The restaurant was trying out a new menu and served me burnt sauce on pasta.

Everything was phenomenal. The staff was extremely friendly in every area of the resort. They were very accommodating with every request. The rooms were very clean and the facilities are beautiful. We had such a relaxing time and it was nice to know that every request we had would be fulfilled in a timely manner. This was honestly one of the best experiences I have ever had at a resort!!

We came for a family wedding and had a wonderful time. The accommodations are very comfortable in the rooms were clean and nice. The room comes with all the amenities needed as well as comfortable beds. The room also has a lovely lanai to sit and drink your coffee on or a cocktail in the evening. The staff was the best we’ve experienced in many , many years. Each time you leave the building, they open the doors for you coming and going. That may be a small touch, but it is very nice. It makes you feel that you are being treated special. The food was incredible and again the staff was very friendly and accommodating . The crowns were beautiful and immaculate. I would absolutely return to this location again.