Omni Rancho Las Palmas Resort & Spa

Stayed 4 nights for a work trip from Ireland, room had everything needed, very spacious, comfortable bed, excellent room cleaning daily. Breakfast was 10/10, staff could not do enough for us. Jose and everyone we met were fantastic. Grounds and pool were really relaxing and enjoyable. We dined each night in Bluember and again fantastic food and service. At nightime the ambiance with lights and outdoor fires are fab highly recommended excellent customer. Reception staff and concierge Ed were so helpful and kind ,

Outstanding facility, outstanding staff and outstanding experience. Class all the way which we're accustomed to. ABCDEFGHIJKLMNOP.

I called Omni Hotels not to book over the phone, but simply to find out why the 15% off I was promised for signing up for text alerts wasn’t showing up online. I’m booking a suite at peak holiday prices, so even a small discount matters. Instead of addressing my question, the agent told me the website price I saw was “not updated” and quoted me almost $400 more for the same stay. They repeatedly insisted that if I booked online, I would “end up being charged more than what I see,” and even said the promo offer “doesn’t mean anything.” I wasn’t even trying to book over the phone — just get clarity on a promotional offer — yet I left feeling pressured and distrustful. If Omni’s online prices and promotions aren’t accurate, that’s a problem. If they are accurate, then this is a poor sales tactic that reflects badly on the brand. Either way, it was enough to make me reconsider staying with Omni.

no the best experience because room was dirty and also found some cockroaches, i suggest to check and verify your room..

Hidden fees! There was a room service fee on every room service bill, then a $25 parking fee, and a $45 resort fee. - None of which were disclosed to me at check in. In fact, my total incidentals bill matched the amount of my bill for a 2-night stay! I don't like to be surprised. And which that these fees had been disclosed at booking or check in. It made me feel like I've been scammed. Other concerns: The in-room dining was not very good, and the walls were paper thin. I could hear every word of the conversations from rooms adjacent to us. For a hotel that has a water park, I wish they had included more racks and hooks for drying wet items.