Omni Rancho Las Palmas Resort & Spa

no the best experience because room was dirty and also found some cockroaches, i suggest to check and verify your room..

Hidden fees! There was a room service fee on every room service bill, then a $25 parking fee, and a $45 resort fee. - None of which were disclosed to me at check in. In fact, my total incidentals bill matched the amount of my bill for a 2-night stay! I don't like to be surprised. And which that these fees had been disclosed at booking or check in. It made me feel like I've been scammed. Other concerns: The in-room dining was not very good, and the walls were paper thin. I could hear every word of the conversations from rooms adjacent to us. For a hotel that has a water park, I wish they had included more racks and hooks for drying wet items.

Pools, food and staff were all good! Ricardo at Bluember provided us a fantastic Dinning experience. Travis at splash grill was very busy and worked hard to keep us fed and hydrated. Complimentary drinks vouchers at check in was a pleasant surprise. Rooms were spacious and provided all the necessary amenities. Only complaint was that Rbar was under renovation and no drinks past 10pm.

I was really looking forward to a quick two-night getaway at the Omni Rancho Mirage, especially after having such a great experience at their sister property in Carlsbad. Things started off on a high note—check-in was smooth, the front desk staff was kind and welcoming, and the lobby felt clean and inviting. We stayed on the second floor of building 27, which is right across from one of the pools—a location we were excited about. Our room was aesthetically updated, clean, and stylish. That said, it did have a musty smell, likely from not being used recently. We cracked open the sliding door for some fresh air despite the summer heat, and that helped. The bathroom was clean but felt a bit dated, with a broken tile near the tub and an older toilet that could use an upgrade. One of the highlights was the lazy river and waterslides. Even though they closed at 6 p.m. (a little early for a summer evening), my 12-year-old son and I had a great time during the hour we got to enjoy them. The lifeguards were attentive, and both slides were a hit. However, I did notice some maintenance issues around the resort—like chipped stucco on the stairs—which made the property feel slightly worn down in spots. Compared to the Carlsbad location, this resort didn’t feel quite as polished or high-end. But honestly, for my son and me, the fun outweighed the flaws. He loved that his “old mom” was still cool enough to go down the waterslides, and those are memories I’ll cherish. Unfortunately, sleep was an issue both nights. The first morning, I was awakened at 6 a.m. by an alarm in an empty neighboring room that went off for almost 10 minutes. The front desk answered quickly when I called, but the disturbance had already disrupted the start of my day. I decided to make the best of it and hit the fitness center—which was excellent. The space was spotless, well air-conditioned, and equipped with new machines, including two Peloton bikes. I had the whole place to myself. The second night was more frustrating. A new family checked into the room next to us, and I was woken at 3 a.m. by a crying toddler. Walls seemed paper thin—I could hear everything from their conversation about visiting the zoo to parenting frustrations and even drawers opening and closing. I tried calling the front desk multiple times in the morning to let them know how disruptive it was, but no one ever answered. All in all, there were some really great moments, especially with my son at the pool, but also some disappointments—particularly with noise issues and maintenance. I hope the resort can make a few updates and address soundproofing in certain rooms, because there’s potential for this place to shine.

Amazing pools, lazy river & waterslides! We had the best time! Shout out to Travis, our cabana server, Juan, in charge of floaties, and Eric, at the splash bar! You all made our trip more fun! About the room... we struggled. The beds are hard and the rooms need to be updated. But, the worst part was the noise. The first night our neighbors got in the middle of the night and we were awake due to kids screaming and doors slamming. The front desk tried their best to help. Unfortunately, the next night we were all awake thru the entire night due to doors slamming 1am - 5am. Not sure if it was our neighbors or some kind of service doors. It was awful. We were told our room was a "free upgrade" in building 26 but now we're not sure. Overall, though, the pools made it fun!