Omni Rancho Las Palmas Resort & Spa

I scheduled a haircut at the salon at Omni Rancho Mirage. Jessie did such an amazing cut & blow dry I wish I lived closer. He captured my style perfectly and made some very good suggestions. He seems like someone who really enjoys what he does. Thanks Jessie

We booked this hotel for a family vacation, but the front desk's incompetence made for a terrible start. Upon check-in, the staff assigned us the completely wrong room type. Having to haul all our luggage and manage a young toddler all the way back to the lobby to fix their mistake was incredibly frustrating and unacceptable for a resort of this level. To make matters worse, their billing system is a mess. They charged me the resort and parking fees upon check-in, and then hit my credit card with the exact same charge the very next day. When contacted, they claimed they emailed my final receipt but completely failed to do so, leaving me with no choice but to initiate a formal chargeback dispute with my credit card company. Very unprofessional service and definitely not worth the headache.

Overall great place for a family trip. Great pools, amenities, and the grounds are beautiful. The gym is really nice and spacious. The palms cafe on site is a great place for coffee and breakfast items. Rooms aren’t super modern, but they are clean and nice. This place is definitely more about the amenities than the room. You also get to use the tennis/pickleball club for free. Walking distance to the shops and restaurants across the street. My only complaint is at check out I got a room charge that wasn’t mine from someone’s dinner. I had to wait until they figured it out. When the lady found it, there was no apology just that she found it and they will fix it. Glad she found the problem though.

Excellent location and facilities for a conference. Food/beverage/Audovisual were great. Hotel rooms are spacious and very comfortable. Parking is convenient and pool, common seating area are all nice.

The Omni was truly lovely -- the grounds are beautiful, well maintained and fit nicely into the desert motif, the restaurants have just been redone and the food quality was terrific, and the suite we were put in was beyond perfect and had a stunning view of the golf course! But what distinguished the resort most of all was the staff. From the minute we drove up we could tell this was a well run place. The bellman was gracious and helpful and led us out to our room in a golf cart and then carried all our bags up to the second floor. He stocked our fridge with water bottles, and to top it all off when my husband made a wistful remark that he would love to have a rocking chair to enjoy the beautiful balcony and view, the bellman proceeded to bring us not one but two rocking chairs for us to sit on the patio together. That level of service was indicative of all the staff. Jose, the loyalty ambassador, reached out to us pre-arrival and took care of every one of our (overly detailed) requests and not one thing was missed! The front desk staff on check in and check out where as friendly and helpful as one could want. And the waitress, Estrella, in the newly remodeled lunch restaurant took care of us as if we were in a Michelin star place (and the food was really terrific). Estrella told us she has been working there over a decade - and the longevity of the hotel's staff all around speaks to a place that is well run and well managed, and takes care of its employees. If you are looking for a place where you will be made to fell taken care of, this is your spot!