Omni Rancho Las Palmas Resort & Spa

Elizabeth is the best server at the pools!!!! Lazy river is super fun, sand pool is the best and very family friendly. Only problem was we paid extra for late checkout and housekeeping continued to come in and wake us up and disturb us BUT I called the front desk and they fixed it immediately. Great service on their part. Pricey but worth it

Great resort for kids to explore the pools. We generally had a good time and enjoyed the food and amenities. I’m only marking this down to three stars for two issues: 1) the AC stopped working at night the last two nights we stayed resulting in sleeping in an 82 degree room. We complained after the first night, they sent an engineer over and the issue happened again. For the price we paid this was very disappointing and cost us sleep. 2) the pool rules were inconsistent. Our kids are 4 and 3 and wore floaties. In the lazy river one day they’re telling us they need to float in a tube, when they wanted to roam around. The next day the lifeguards said if they’re in floaties they don’t need them. When it came time to use the water slide my 3 year old was four inches short. It’s my kid, why do they decide the risk? The life guard let it slide day 1 if I caught him at the bottom. Day 2 life guard wouldn’t allow it. Day 3 yes I’d we signed a waiver (which took about twenty minutes to get). Somehow if he was four inches taller I wouldn’t sue? The overly restrictive and inconsistent pool rules and the uncomfortable AC were all that kept this from being a perfect trip. We would consider returning next time.

We always have a wonderful experience at the Omni Rancho Mirage. Our family has been staying here at least once a year for the past 12 years, and it has become one of our favorite traditions. My daughters practically grew up coming to this resort and have loved every visit. The amenities are fantastic—from the delicious food and beautiful pools to the splash pad and exciting water slides. There is truly something for everyone, whether you’re looking to relax or have fun as a family. For us, it’s the perfect quick getaway from the hustle and bustle of Los Angeles. The staff, atmosphere, and overall experience keep us coming back year after year. We highly recommend the Omni Rancho Mirage for families looking to make lasting memories!

I am extremely disappointed with my experience at Omni Rancho Las Palmas. The main reason we chose this hotel was to enjoy the pool facilities, but upon arrival, the pool area was so overcrowded that it was completely unusable. There was not a single available chair, and the staff had already added extra seating wherever possible. Guests were packed so tightly together that there was virtually no personal space. The atmosphere felt chaotic, with large crowds, excessive noise, and people on top of one another. It honestly felt more like a public water park operating beyond capacity than a resort experience. We were so disappointed by the conditions that we decided to leave immediately and requested a refund. Unfortunately, the hotel refused and showed little concern that the primary amenity we booked the property for was effectively unavailable. I understand hotels can be busy, especially during peak periods, but there should be reasonable limits to ensure guests can actually enjoy the facilities they are paying for. Selling rooms while allowing the pool area to become so overcrowded creates a poor guest experience and does not reflect the standards I expected from an Omni property. I would not return and would not recommend this hotel to anyone looking for a relaxing resort experience.. unless you like the 6 flags vibe!

Horrible. Terrible. Avoid at all costs. We spent 2 nights at this old, rusty unkept property. Dirty walkways, dirty old carpets, poor plumbing and loud air conditioning. Even for summer rates they GOUGED on their fees $45 each night for staying their on top of their $310 per night room, $30 parking (they double charged me for 2 cars instead of 1 until I straightened that out) $34 per movie rental and even other fee they could think of. Ordered room service for breakfast one morning and they forgot the coffee. That on top of the rancid California hotel taxes which are as bad or worse than Vegas. This hotel sucks and is not up to Omni standards. Save your money for better things on your vacation, find much more reasonable hotel and splurge on fun activities. Never staying here again.