Omni Rancho Las Palmas Resort & Spa

This resort has the finest guest service of anywhere I have traveled. Every department makes you feel like the only people there. AND they all love their jobs. Prompt service- with kindness and friendliness. There is something for every age. We loved the lazy river- the fire-fountain plaza, the area. You can walk too many restaraunts. You don't need a car- easy Lyft ride from airport. Want to relax? Leave the world behind for a while? Celebrate a special occasion? This is the place! IF you happen to golf (we don't) it would be dreamy for you! Places to eat, things to do, many pools, golf.......you don't even have to leave the resort. One thing we did:toured Sunnylands. The Annenberg estate. Amazing-didn't realize the history that took place there. Really worth a visit.

This hotel is old and rundown. The pool and the rooms need major renovations to ask the prices they do. Super disappointed and will not be back.

I was very impressed with this resort, my family and I stayed three nights in a Lake View room with our two boys 11 and 13. The highlight of this resort is the pools and lazy river which is perfect for both adults and children of all ages. The waterslides are also fun for adults to. We found the staff to be amazing, friendly and courteous. Check in was a breeze and all costs were explained (which were already clearly explained in the booking confirmation). We parked overnight close to our room and ate out everyday, there are plenty of eating options close by. The room was clean, well appointed and more or less was what I was expecting, they are not new rooms but more than sufficient. One criticism I have is the room we had was interconnected, so you could clearly make out voices in the adjacent room, not a huge deal for us as they weren’t loud people but something to bear in mind. I would recommend requesting a non interconnected room at time of booking. We used the gym a few times which is very well appointed, plenty of running machines and weights equipment. The grounds of the resort are fantastic, it’s really a beautiful place to be. I would highly recommend this resort if you appreciate good swimming facilities. Also, there is no need to bring swimming towels or inflatables, these are provided.

My wife and I celebrated our 30th wedding anniversary here this September. The staff went above and beyond to help us celebrate. From the bellmen greeting us upon arrival and the front desk staff right down to our loyalty ambassador Jose, everyone made the experience great. Golf and spa visits were truly memorable and the staff there was awesome. The property is clean, updated and very nicely landscaped. All the pools are clean and fun or relaxing depending on which one you visit. I can't imagine this will be our last time traveling from NY and flying across the country to spend more time at the Omni Rancho Las Palmas.

I feel compelled to write an honest review because now that I’m here, it’s hard to believe all the positive reviews are genuine. As some others have mentioned, the rooms and grounds are definitely dated—this hotel could use some love. The bigger issue, however, is the service. We’re here for a conference, and even though the resort is mostly empty, my request for a late checkout (since we’re presenting at the conference held here, by the way) was denied. The best they could offer was 11:30 a.m.—which is still 30 minutes before my session ends. Not exactly helpful. That interaction sums up much of our stay: the service consistently falls short. Even in the off-season, staff seem to go out of their way to politely say no, refusing standard requests that many hotels happily accommodate. By the time we left, our running joke was: “No, I’m sorry—but would you like a complimentary water or ice cream?”