Omni Rancho Las Palmas Resort & Spa

The resort has potential, but several issues need addressing. While the pool is relaxing during weekdays, it becomes overcrowded on weekends with day-trippers. The water was warm, cloudy, and filled with bugs and hair. The Conchilla pool had a visible scum line and floating debris, even after morning cleanings. There’s little security—people brought liquor into the pool area freely, and on two occasions, strangers charged food to our lounge tab claiming to be with our group. Rooms are spacious but outdated, damp, and poorly maintained. Drains were slow in the sinks, toilet, and shower. The grounds are decent, but there were squirrel holes around the pool area. Towel service was poor—some were visibly stained. On the positive side, food at the Splash Grill was tasty and well-priced. Poolside staff, especially Gabby, were excellent—friendly and attentive. Drinks were reasonably priced, though the 18% automatic gratuity feels excessive for small orders. This resort no longer issues wristbands, and with minimal gate control, it’s clear many non-guests are using the facilities. The resort lacks the polish and amenities expected of a luxury destination. Until improvements are made, I’d pass on returning.

Great place to bring the kids. Room was clean and everyone is extremely helpful. Pool area with water slides and large lazy river is awesome! There is an adult only pool if you choose not to be in the family madness.. lol Plus another pool area with just a regular pool. We use the arcade, small but fun. Would most definitely come back. Beware of the additional charges: ●parking fee of $25 per day plus tax, ●resort fee of $45 per day. The taxes and fees added an additional $200 on our bill. Make your reservations directly through them. Join the loyalty club and you receive benefits upon arrival ( 2 drink tickets for us). Plus we found a cheaper room rate with the hotel. (AAA). Charge everything to your room to accumulate points. You have to drive to the lobby or call a golf cart to go from your rooms to the lobby, so be prepared for the wait time to get a golf cart or the inconvenience of having to get in and out of your very hot car. Things I wish they had: ●More misters around the pool area. July is very hot. ●More bus boys to clean up the pool are. We would order and it was left all day, even after people left. ●They already charge you 18% gratuity on all for and beverages. ●Stronger drinks. The drinks are weak. Pointers: ● bring a soft bag like cooler to hold your personal drinks at the pool. They have ice machines. It was a huge help with the kids drinks, instead of paying $5 per soda poolside. Not all servers charge for soft drinks, make sure to ask. ● they do not accept cash. I hope this helps!!

Came to this resort with the impression it was a luxury 4 star resort and that was not the case. The staff is super friendly and courteous and they are very kid friendly but there are too many “deals” that lower the standard. The pool areas were a bit gross and packed. The property was not well maintained and the rooms were dated with old carpet and tiny ants in the bathroom. I broke out in a rash due to the polyester sheets. Also there are a lot of day pass purchasers that fill up the pools. Not what I expected.

Loved it here! Best family resort. Can’t wait to go back! They even gave us free drink vouchers and ice cream. Also offered activities for the kids.

The manager Ashlee is soo wonderful and sweet! She took good care of us during our whole stay! She always checked in on us if there’s anything we needed. She definitely an amazing role model to her staff. The staff her amazing too! Very nice and super helpful! The property is beautiful and very clean! You can tell they take pride in their services and property. I highly recommend this hotel!