Omni Rancho Las Palmas Resort & Spa

This is the 5th Omni hotel weve stayed at. The Omni experience is always top notch! From the spacious rooms to the delicious food and impeccable customer service we always have the best vacations when we stay at Omni Hotels. The Rancho Las Palmas was especially great for the pool and spa experience. Our kids loved the lazy river and watching a movie in the pool Friday night was a special treat.

Well, we checked into our rooms. The air conditioner was broken in one of the rooms and we had to wait for maintenance after seven phone calls to come fix it. The bathroom in one of the adjoining rooms Didn’t work we called maintenance. He came and fixed it an hour later. It was broken again. He called maintenance again and he had to fix it. The pool was disgusting. There was dreadlocks all over the water and baby diaper particles.

Underwhelming would be an understatement. The property feels old and run down. Poolside furniture is no better than your local community pool, not to mention there’s what feels like no room to breathe with how cramped they are. Caution tape up on the splash pad, but they failed to remove the exposed cracked tiles. Food is overpriced and overrated. Made a special reservation for my wife’s birthday same day at Double Date (supposedly one of the best places in Palm Springs), I was told there would be an amenity and card at the table. When we came for our reservation, there’s was nothing and they had completely forgot about our reservation. This place needs a complete revamp and a total investment on upkeep. I hope this property doesn’t represent the rest of the Omni Properties.

I came with my daughter and grandkids. The resort is very spacious and nice. We had a jointed rooms so that helped a lot having two rooms. We had the view of the pond and we were close to the adult pool. The walk to the restaurant, cafe, and bigger pool was not to far less than a five minute walk. I did had to request for both patio area to be cleaned since there was bird poop. The only complaint I would have done is that my grandson found a dead bird at the end of the water slide. The lifeguard took it out but never report to supervisor. Just had the kids to continue going onto the water slide. My opinion it should have been closed down to add something to disinfectant the pool area. I just told my grandson to leave and we can come back later.

Had a great stay with my toddler and friends. The pool and children's activities was great to have. Our group really had a great time celebrating a birthday.