Omni Rancho Las Palmas Resort & Spa

I booked through a third party company because I was needing to stay within a budget that worked for my family. While I am aware that booking through a third party doesn't include resort fees or taxes, and I anticipate that to be an additional $100-150 based on many previous experiences using third party, I was extremely surprised on checkout to see many additional taxes and fees that ended up being close to $400 more than I was expecting to pay for two nights. $400 a night is quite steep when I was anticipating $250 a night in my budget. Unfortunately, I will be unable to visit this resort again and I am disappointed that full transparency wasn't provided at booking. I do feel that while it isn't a malicious act on part of the hotel, I do feel the lack of complete transparency prior to arrival of all the resort fees, tourism fees, parking fees, state tax fees, ect has worked in the favor of the hotel and has left many guests feeling similarly to me.

1 star — Save your time and money, go elsewhere Don't waste your vacation here. The property looks nice in photos, but that's where the positives end. Yes, the grounds are spacious and the front-line staff (shoutout to Frank the lifeguard) were genuinely kind. But that's not enough to carry a resort where management doesn't seem to actually care about their guests. Rooms are dated. Food on-site is overpriced and mediocre — eat elsewhere. Pool access was barely monitored; I never saw anyone checking key cards. The property is so spread out that getting to the pool means a long walk or a golf cart ride, which is a real problem if mobility is a concern for anyone in your group. Here's what really soured our stay: I had a serious allergic reaction after a drink from the pool bar — swelling that required a doctor's visit and prescribed medication. Hotel security did respond quickly, which I'll give them credit for. But everything after that was a masterclass in corporate deflection. Their own insurance rep was sympathetic on the phone and seemed to agree I deserved to be made whole — and then the official written response denied my claim outright. For a resort that markets itself as family-owned and personal, this was anything but. It's clear where their priorities are, and it's not with the people staying there. If you're hurt on this property, don't expect them to take responsibility. Skip this one. The JW Marriott, Renaissance Esmeralda, Westin, and Grand Hyatt in the area will actually treat you like a guest instead of a liability.

I come here annually and it has taken somewhat of a dive in the past few yars. Carpets are dirty, I had a plugged shower and my AC broke. Now all of those issues were handled by the staff. BUT the place needs an upgrade. Im not going to post pictures of all the issues but the Lazy River is dirty which could just be an issue after the weekend, the rooms are worn and the whole property just seems a tad downtrodden. The staff is great no doubt - they helped me switch rooms at 1030 pm and not a single attitude about it. However, the place just needs a facelift - I should not walk into a musty smelling room for what I paid. Also paying 30 dollars a day for parking is really.... well dumb. Come on you already charge us a lot for the place. Good grief.

Amazing family friendly resort with tons of activities for kids! Pools were amazing and staff was ridiculously well trained and amazing. Desert Pearl was so good each morning, poolside was ok, but room service was delish!!

This Omni is a super fun spot with kids, its got 2 slides, lazy river, 2 splash pads, and plenty of spaces to walk around on the property!