The Ritz-Carlton, Rancho Mirage

A lovely, quiet property. Rooms were very clean (albeit, furniture a bit dated). Excellent service, impeccable grounds, nice restaurants. A nice venue for business meetings or vacation. Fitness center is excellent and open 24x7

We stayed at the Ritz-Carlton Rancho Mirage in January 2026 and had a wonderful experience. The resort is absolutely beautiful and our suite was both spacious and luxurious. What really made the trip was the staff. Madison, Daniel, and Andrew at the front desk were incredibly friendly and helpful from the moment we arrived, and Roy the bellman provided such a warm welcome. We also loved the dining—the buffet breakfast was a highlight with so many great options. We can’t wait to come back!

The staff at this lovely property was consistently guest-oriented, polite and helpful always with a smile. I want to say a special thank you to housekeeping who kept our room spotless but also went above and beyond to make a specific amenity request happen. Michael, thank you for your assistance and follow thru as well! The valet’s made our return each time welcoming and departure each day efficient. Tip: I would suggest going to Whole Food’s down the street to get some snacks for the in-room refrigerator. This property does not have a grab and go-type coffee shop but they do have coffee/tea out by about 6am in the lobby. Being from the east coast and up entirely too early we did order a pot of coffee from room service at 4am twice which was a bonus to have available overnight! Thanks Ryan for your prompt delivery!

The famous Ritz Carlton has become no better than a Ramada Inn, in terms of service. The location is amazing and the decor and grounds are fine. But the customer service is abysmal. They nearly poisoned my dog by leaving chocolates on the bed while I was out for dinner. Housekeeping surely knew there was a dog in the room, because they were the ones who brought in the doggie bed and bowls. I tried to make spa reservations a week in advance. The spa phone always went to voice mail and they never returned my calls. I tried to make dinner reservations at the steak house for either Wednesdsay night or Thursday night and I was told that the restaurant was closed both of those nights. It wasn't. The power went out one night around dinner time and the restaurant closed down. Even though they could still prepare food (salads, sandwhiches, anything cooked on a gas stove) they said they couldn't process the orders because the computers were down. First: why don't they have backup generators for 250 people paying an average of $1,000/night? Second: why can't they just write down the orders on a piece of paper, and the room number of the guest? There were no towels out by the hot tub. It took them 20 minutes to bring them after I asked. There is annoying, awful music piped into the outdoor public areas all the time. The spa is closed two days a week. There is no longer a mini-bar in the room, just a QR code. Self-service is not customer service. The QR code only has big party items, like a charcuterie plate or a huge bowl of chocolate-covered strawberries. It does not have any of the typical minibar fare, such as a can of mixed nuts. The onsite convenience store doesn't have those either. The two floor lamps in the room didn't work. The telephone didn't work. The HVAC is on all the time, even if you raise the set point to 80 degrees, it continues to blow freezing air into the room. The only way to fix it is to turn it off completely. There was a disgusting stain on the desk chair.

For the rates this hotel charges it is pure thievery. $1600 a night once you add in fees for their cheapest room category. The room you get for that price is small, crowded, and extremely dated looking. There is no mini bar just an empty fridge. Housekeeping is horrific. There is an old Band-Aid from some other Guest that has been in the shower drain since I checked in and it seems like it will probably be there for the entire duration of my stay. Some days they don’t come. Some days when they come they don’t replace things like dirty coffee cups. Twice now they have taken away the bathrobe and not replaced it. That’s an uncomfortable fact to discover when someone is knocking at your door. These might seem like small details but for these prices, it’s absolutely unacceptable. You can hear everything that happens in the hallway from inside the room. At this particular hotel, there seemed to be a lot of small children, running up and down the hallway and screaming. Utter lack of soundproofing is part of the very dated feel. Probably worst of all, is that when you point out an issue or ask them to fix something no one apologizes. They’re just like OK and are borderline rude. literally everyone that I’m traveling with has had some similar issues. Avoid this hotel. No character, no charm and enormous rip off for the price. The grounds are lovely, but this is Palm Springs. You could find more character and lovely grounds at a better price with management that actually cares about its guests.