The Westin Mission Hills Golf Resort & Spa

My stay was bliss. Ran into some hic ups. Nothing their amazing staff couldn’t gracefully handle. Thank you to Marlene for making everything better! Very pleased!

We had a great time at this resort. Nice golf course views, nice pools and game room. The spa was amazing! We would stay at this resort again!

Just amazing things to say about this resort. I had a wonderful stay with my family, Marlene at the front desk was the best! she was patient with us and help us with all our questions since this was our first time staying there her service was spot on better than any other place i’ve been to and let me tell you about Abdul he was comforting and just amazing with us guest he brought us mimosas and made sure we were getting a warm welcoming when walking into the lobby, i would also like to say that the bartender at the big pool his name was diego 10/10 service he was so friendly and had good recommendations for drinks. i will definitely be back at this resort.

Adriana has been helping us on our stay and has been great. She made sure that we had a room in time for when we arrived. Was very kind and assured us that anything we needed they can take care of us. Excited to come back again! The hotel itself was very clean and a lot to do here.

I have been coming to the Westin Rancho Mirage regularly for over 20 years now. To say this has been my favorite "home" away from home would be an understatement. The beautiful property, spacious rooms, heavenly feather beds and most importantly the exceptional PEOPLE keep me coming back again and again. There are many staffers that I love as family now and they are truly what keep me coming back. I have come to the resort for all sorts of different types of trips - fun friend and family trips but have also come for solo relaxing trips. Truly the most beautiful property, huge, so much to offer. Now, Let me preface this next part by saying I don't ever want to say anything negative about the Westin Rancho Mirage or ruin the property's rating by writing a bad review because I do love this place with all my heart so much forever with so many amazing memories spent here - HOWEVER after my most recent visit it seems there may have been some upper management changes and I would just like to address & give some helpful feedback as it would be just such a shame if the new management let this treasured beautiful property go down the tube. I first must point out this was the first time in all my 20 years of coming that the Fireside lounge was closed during nights over the weekend.....i mean, what? That should be a staple to be open for your customers even if occupancy is low. I have spent so many of my trips to the Westin eating, drinking on the patio and listening to the live music back in the day. This trip, I watched soooo many customers try to go there over the weekend to get food/ drinks only to leave disappointed it was closed. Such a missed opportunity to make money with so many customers walking away. They also used to offer a daily Happy Hour which was SO great and we were always sure to leave the pool in time to enjoy some happy hour drinks + bites before getting ready for our evening plans. This trip they seemed to have JUST recently discontinued their HH which was a bummer. Pinz & Pints is an amazing addition to the property - it provides infinite fun for the kids with all of the games AND fun for the adults with the bar and sports games playing (plus the nostalgic games like Miss Pac Man, Space Invaders, Air hockey for the adults too). Truly a win win exceptional addition to the property! HUGE props to whoever had the idea a place like this on the property. The bartenders here (Angel & Trey) i must say were A+ amazing, 20 stars out of 10 for their service and kindness and skill. But similar to Fireside, Pinz & Pints closed rather early even though customers/ guests kept coming in wanting to order. The Sushi seems a very popular smart addition to the menu - perhaps you guys should consider having it more than just the weekends? Seems very very popular with the guests as I watched many disappointed they couldn't order it past a certain hour or on Monday/ Tuesday. The Coffeeology coffee shop/ convenient store on the property should always be open during full business hours. Never have i ever came to the property when it was closed. I think it closed at 11am or something absurd over the weekend. We slept late with the wonderful blackout curtains and amazingly cozy heavenly beds (the best btw), got ready for the pool, wandered down to get coffee before our pool day and to our shock it was closed. Other trips I have always went to get coffee late in the day or picked up snacks and waters/ sunscreen at the store later in the day but this time it was closed. For guests that do not want to leave the resort once they arrive, this was very disappointing. Maybe perhaps hotel occupancy was lower during this trip, but in my opinion I think they should still offer the same amenities and services to all of their paying guests. I would also love if the Spa had evening hours so that I could enjoy the pool all day but end my evening with a relaxing spa service/ facial. The only hours offered were early AM/ early afternoon which is when I am sleeping and at the pool. All in all, I don't know if upper management is cutting all of your amazing staffers hours to save money, but it seemed to be skimming corners and hours of operation during this trip and I witnessed so many missed opportunities for more booming business and serving their guests. They also used to do more programming for the kids and families like the luaus, the polar ice plunge at Las Hadas, Movie Nights at the Las Brisas pool - I can remember grabbing some food and drinks from the bar and watching Goonies, Frozen and Jurassic Park under the stars at the pool with kids/ families back in the day - which is such a fun nice touch. I really hope those will continue in the future as I didn't see any of that this last trip. Las Hadas pool was super busy while i was there but it seemed a bit understaffed with no one walking around to check on customers/ take orders/ deliver drinks to guests at the pool - only if you walked up to the bar. There were a few more things I witnessed that slightly missed the mark this trip but I really don't want to write all negative since I forever and ever (and EVER) love this beautiful property and staff with my whole heart and want it to be a top destination spot for vacationers forever- I would still recommend this hotel to anyone looking for a great getaway in the desert .....I am only stating these few concerns so that upper management can assess and fix some areas before it's too late and guests choose other properties that will better serve their needs during their vacations. I want Westin Rancho Mirage to be the TOP destination spot for people looking to relax and have fun in the desert. MUCH DESERVED COMPLIMENTS AND SHOUT OUTS: I must also single out some amazing AMAZING staffers that always go above and beyond the call of duty giving exceptional service and kindness and did so once again this trip. These names keep me a forever loyal fan of the property forever and make it truly feel like "home". David J. (Food & Bev. Mgr), Angel (Pinz & Pints), Marco (valet), Raul (valet), Mike B. (valet), Silvano, Ivan (Las Hadas pool), Trey (Pinz & Pints) and Chris (Bar Mgr). Thank you ALL from the bottom of my heart for you amazing customer service - YOU are why i love this resort and keep coming back. I hope all of these names can be recognized and honored for their service. THANK YOU.