The Westin Mission Hills Golf Resort & Spa

We are regular and returning guests to this property, having stayed here numerous times and always choose to stay here for a couple of reasons. Firstly, the property is stunning, and secondly the staff here really make our experience. Upon arrival, the grounds and driveway of the hotel are a beautiful reminder of the oasis you are arriving at. There are two people that make this resort that extra bit special, James and Jennifer. Having met James on a number of occasions over the years, James sets the standard when it comes to providing the very best of customer service, guest satisfaction and making you feel the utmost welcome. We were staying in the Presidential Suite for 2 nights, along with our family who were in a pool view suite. Firstly, the pool view suite was large and spacious, with a lovely walk out patio overlooking the pool and water features. The bathroom was a nice surprise, which looked to have recently been renovated with a large walk-in shower compared to the shower/bath combos we have had in other rooms. The presidential suite however, was mind-blowing. With a huge living area, dining area with table large enough for 8 guests, wet bar, WC, large patio and garden, a huge King bedroom and en-suite bathroom and dressing area. The room was beautifully and tastefully decorated, with daily complimentary bottles of water provided, multiple TVs and two fridges for keeping your drinks and snacks cool. The resort is stunning as always, with a perfectly manicured golf course, beautiful gardens and numerous bars and restaurants throughout. Our only minor comment was that the Manager’s Happy Hour that has been a highlight of previous visits, seems to have now been stopped – whilst not a huge problem, it was something we always looked forward to, and set this property apart from others. The resort offers numerous pools and hot-tubs, including both Adults Only and Quiet Pools. As a couple, we travel frequently and particularly like that this hotel offers both Adult Only and Quiet pool options. However, on the particular weekend we stayed (first weekend in August), it was particularly busy, and sadly pool rules were not being followed – with children in the adults pool and loud music/boomboxes being used in the Quiet pool, it was also disappointing to see other guests were moving parasols and placing these in the pools, not something you would expect to see at a resort of this calibre. The staff seemed to be turning a blind eye and not enforcing rules, and sadly this did ruin our pool experience, for what we hoped would be a relaxing and spa-like stay we have had on previous visits. Overall, we could not have been happier with our stay, and cannot recommend this property highly enough. We really want to stress that both James and Jennifer are truly ambassadors to the hotel that should be recognised and rewarded. We travel frequently around the World and are lucky enough to stay in some luxurious properties and brands. We can safely say that the service we are provided at this property by James and Jennifer is truly world-class and something you would expect from staying in the finest hotels in the World. Their care for their guests on a personal level, and the experience those guests have when staying at this property is remarkable. We will be returning in the near future, and although we have the choice to stay at any hotel in Palm Springs, we will be returning to this property because of the incredible welcome and service.

What a poor experience we made multiple complaints for bugs end our room which feel on def ears. Not only did we find click beatles we were greeted by cockroaches. Stay here only if you expect motel 6.

This resort hosts an Irish dance competition every December and August and it is such an amazing location for the event. It has a wonderful family friendly environment and staying here and eating at the restaurant feels like a treat but is also low key. Kids compete in teams based in their school for Irish dance and The Westin, with its pool, water slide and beautiful outdoor space, offers great opportunities for the kids to have fun and bond and the parents to relax. People working there go above and beyond to make sure everyone has a great time. Shout out to Coleman at the front desk. We were there for an event but any family is sure to have a blast. Enjoy!

Review of The Westin Hotel During my recent stay, I had one of the worst hotel experiences I’ve ever had. Starting before 6am, a dog barked nonstop for over five hours. It sounded distressed and possibly hurt, which was deeply concerning. I called the front desk and security multiple times (over four times in total), but my concerns were brushed off. The front desk manager, Jose, was dismissive, unprofessional, and made me feel awful for even raising the issue. He refused to take my calls, forcing me to walk down to the lobby to speak with him. When I finally did, he insinuated that I was just complaining to get something free, even though I clearly said I didn’t want anything other than someone to check on the dog. His attitude was insulting and completely inappropriate for someone in hospitality. Carlos, who answered the phones, also seemed uninterested and only wanted me to stop calling. When security finally arrived, Javier was visibly frustrated, dismissive, and rude. He threw up his arms, claiming he couldn’t identify which room the barking came from—even after I pointed it out. It felt like they were annoyed at being asked to do their job, rather than caring about guest comfort or the welfare of the animal. On the positive side, James, the manager who checked me in, was wonderful—warm, welcoming, and professional. He truly gave me a great first impression of the hotel. Additionally, Trey, the bartender at the bowling alley bar, was one of the best bartenders I’ve ever had. Friendly, attentive, and skilled—he deserves a raise. Unfortunately, the lack of care, respect, and professionalism from Jose, Carlos, and Javier completely ruined my stay. I left feeling disrespected and concerned for an animal that may have been in distress. Management needs to seriously evaluate their staff, because this level of service is unacceptable for a Westin property.

Anyia was very helpful at check in and helped us get our deluxe suite with golf course view we booked. Stayed here years ago and loved entering lobby with white tea smell, missed that this time.