Excelsior Palace Hotel

What a lovely hotel. Our second visit to this great hotel. Our rooms got upgraded with large balconies and a fantastic view of the sea. You will experience immaculate service and attention from the staff at this hotel. Facilities are great, with a heated outdoor infinity pool (open year around), spa with sauna, steam batch and more. The ambience and setting is luxurious and very relaxing. The only tiny complaint was the quality of some of the offerings at breakfast. The smoked salmon was not edible. As Norwegians we know what salmon should be like. It does not fit a hotel this style and quality to serve something like that. As I informed the hotel when checking out I´m confident that salmon will be top notch next time we visit.

We had an amazing 4 night stay in this wonderful hotel. The views were stunning and the rooms were beautiful but what made our stay so perfect were the staff. Nothing was too much trouble. We were a party of ten including three young boys of 10, 7 and 1. We were made to feel very welcome and never once felt that the children were a nuisance or an inconvenience. Every member of staff we encountered had a ready smile and a willingness to help. I can’t recommend this highly enough!

I loved staying at this hotel. The views were beautiful, the pool is an amazing infinity pool, and the staff was wonderful. I've seen some comments that it's older, which is true, but there is beautiful artwork all over the that gives it an authentically Italian feel. I came her with my wife and child, and it was perfect for us. Rapallo is a short walk with some great shops and restaurants; Portofino is a short taxi or ferry ride away. No complaints; I would highly recommend this hotel.

Lovely hotel (old style) but in need of some money being spent on it. An early twentieth century hotel in absolutely prime location sitting on the outskirts of Rapallo looking across the bay towards Portofino. Really this is a spectacular view. Could sit and watch the luxury yachts and ships all day long. The hotel inside, has an old school - old money feel about it with lots of old art and furniture- which is fine but curtains in the Yacht Bar for example with holes in them is not fine! Breakfast- sitting outside overlooking the bay was really beautiful. Bedroom, again was fine without being spectacular and on the small side too. Staff were very helpful, and in particular Arianna on Guest Relations. As said - great location and would definitely go back!

These were the perfect weekend! I want to express my huge gratitude to the entire hotel team — everything was simply wonderful. Amazing breakfasts, excellent service, clean rooms, incredible views, and the stunning cliffside pool made our stay unforgettable. A special thanks to Francesco and Daniele at the reception. These young men did an outstanding job: attentive, caring, and thoughtful, making sure every request we had was taken care of. This is a fantastic place, and I highly recommend it to anyone looking for a beautiful and comfortable getaway!