Grand Hotel Bristol Resort & SPA

We have just completed two weeks at this hotel. The staff (without exception) are a credit to themselves and the hotel. Friendly, professional, helpful and knowledgeable. Nothing was too much trouble for them. The hotel is spotless, but does show it's age a little - for us that was part of the charm. The food and drinks were delicious. By way of advice to others, if you are looking for a quiet, peaceful, retreat type of holiday, this probably isn't the place for you. Certainly the sea view rooms suffer from traffic noise from the busy road below and from the busy train line a little further away. This is also the case when using the swimming pool and sunbathing terrace. This isn't a complaint, just an observation. The reason I have given it a four star rather than a five star review is because of the behaviour of some of their French guests. The hotel is dog friendly, but some of the guests allowed their dogs to wander around the breakfast and restaurant area without leads or control, settling on the feet of other diners and generally causing a nuisance. The same guests allowed their pets to wander around the pool and sunbathing areas unsupervised and thought it was acceptable for the dogs to pee in those areas. The hotel failed to deal with this and their response was "We've had a lot of complaints about this, but what can we do? The guests have paid a lot of money to stay here and think that gives them the right to do what they want.". What about the other guests who have also paid a lot of money to stay here? This was our only complaint. Other than that we enjoyed our stay immensely.

We had the most magical stay in this hotel! The view from our beautiful room was simply stunning. The staff are excellent, from the bell men, to the front desk, the concierge and the wonderful servers on the beautiful terrace - we were made to feel really special. Will definitely be returning!

I had high expectations for the Grand Hotel Bristol Spa Resort, but unfortunately, my experience did not meet them. The property feels more like an overpriced, commercialised establishment than a luxury resort offering authentic Italian charm or value for money. Key concerns during my stay included: • Pool Area: The pool was heavily affected by mosquitos, making it uncomfortable and largely unusable. • Location: The hotel is situated directly beside a busy road and a train line, which significantly detracts from any sense of tranquility typically associated with a luxury retreat. • Beach Access: Despite being marketed as close to the beach, the so-called “private beach” is actually a 10-minute drive away. Access requires an additional fee of €150 per sunbed — a detail that was not clearly communicated. • Breakfast: While breakfast is technically included, guests are charged over €30 for items like an omelette — which seems excessive. • Food & Beverage Pricing: Prices on-site are inflated. For example, two mojitos cost €45, whereas comparable options in the town center are half the price and of better quality. • Room View: The view from the room did not match the promotional images. Instead of scenic landscapes, we faced a construction site — hardly the “relaxing getaway” as depicted online. Overall, the hotel appears to prioritise style over substance, charging five-star prices without delivering a corresponding level of service or experience. I would not return, nor would I recommend it to travelers seeking a genuine and relaxing Italian escape.

Romantic and luxurious. Perfect location for a romantic getaway. The sunset over Portofino from the hotel’s terrace is unforgettable. The wellness area is small but very well equipped, and the massage I received was top-notch. Our room was quiet, stylish, and extremely clean. Service throughout was 5-star standard.

A true gem on the Ligurian coast! From the moment we stepped into the lobby, we felt wrapped in elegance and warm hospitality. Our room had a spectacular sea view, and waking up to that every morning was priceless. The spa is a real highlight - serene, clean, and beautifully designed. Every member of the staff was kind, professional, and always smiling. We'll definitely be back!