Portofino Hotel & Marina

Our trip to the Portifino was fabulous made perfect by the front desk employee, Gregory. He was so kind to everyone who came in, full of knowledge and always greeted us with a smile.

The hotel was a pretty good location, very close to hermosa beach (redondo pier is close but beach is a further walk). The rooms are on the smaller side for families (we had a king bed and pull out couch) but with a 10 and 13 year old it worked). The rooms are a little dated but fine and the lobby and living room area are beautiful. The pool is on the smaller side but honestly you’ll probably be by the beach most of the time. We used the 2 hour free rental bikes (they only have adult bikes so ~12 years and up will fit). We rented a bike for my daughter in hermosa and rode almost 10 miles on the strand, which was a ton of fun. Overall, you can’t beat the price and great location with easy access to redando, hermosa, and manhattan beaches and restaurants. The staff, especially Gregory, were so nice and helpful!

Incredible hotel and staff. We loved our stay. Everything was perfect. Such a nice place and the food and staff are excellent. We appreciate all the staff's help as we had our entire family of 9 staying. Johnny from Valet was exceptional and so kind. We also loved the views and vibes. Great place

Our stay at the Portofino Hotel and Marina was nothing short of unforgettable—one of those rare vacations that lingers in your memory long after you’ve unpacked your bags and returned to everyday life. From the moment we arrived, the atmosphere felt welcoming and relaxed, like stepping into a coastal retreat designed to melt stress away. The property itself is beautiful, with a peaceful marina setting that adds a calming rhythm to your entire stay. But what truly elevated this experience from “great” to “exceptional” was the service—particularly Gregory. Gregory was, without exaggeration, one of the best hospitality professionals we’ve ever encountered. Every interaction with him felt genuine and thoughtful. He consistently went above and beyond, not just meeting our requests but anticipating them. Whether it was helping coordinate small details, answering questions with patience and enthusiasm, or simply checking in to make sure everything was perfect, he made us feel like valued guests rather than just another reservation. What stood out even more was how wonderful he was with our kids. Traveling with family can sometimes be challenging, but Gregory made it seamless. He was warm, engaging, and attentive in a way that made our children feel just as welcomed as we did. That kind of care is rare, and it truly helped create one of the best vacations we’ve had in many years. The rest of the staff also deserves recognition. Everyone we encountered was friendly, professional, and eager to help. Housekeeping did an excellent job throughout our stay—our room was consistently spotless, fresh, and well-maintained, which made it easy to relax and enjoy our time without worry. The food was another highlight. Every meal we had was delicious, with a quality and consistency that exceeded expectations. Combined with the attentive service, dining felt like an experience in itself rather than just a convenience. The facilities were clean and well-kept, contributing to the overall sense that this is a property that takes pride in maintaining high standards across the board. If there is one downside—and it’s worth mentioning—it’s the parking policy. Having to pay for parking during an extended stay (especially something as long as two weeks) feels unnecessary and frustrating. That said, this is clearly a hotel policy issue rather than a reflection of the staff, who handled everything professionally and courteously. Overall, the Portofino Hotel and Marina delivered an exceptional experience. Between the beautiful setting, outstanding service, and the unforgettable care provided by Gregory, this was a trip we’ll be talking about for years. We would absolutely return—and we sincerely hope Gregory is there when we do.

We were upgraded when we checked in to a room with a living room and a fireplace! Wow! The room was huge with a wonderful view and a balcony with table and chairs. Ordered coffee and bagel to be delivered in the morning and sitting out on the balcony drinking my coffee was heaven! Watched all the dragon boats, sea lions, sea gulls and kayakers go by Sunday morning. I didn't want to leave!! The hotel lobby is also beautiful and so inviting. If you live in the area, spoil yourself and go there for an aperitif or cocktail and feel like you're in another country on vacation!