St. Kitts Marriott Resort & The Royal Beach Casino

The staff at the St. Kitts Marriott Beach Resort are phenomenal. I would specifically like to name Jarann, Arbon, Craig, Josephine, Oshane and Causton and all the women that run the breakfast as being exceptional. Intuitive, helpful, selfless. Simply gorgeous people who made us feel like family.

Really enjoyed our week at the Mariott at St. Kitts. The rooms were clean with a great view. The staff was extremely friendly. There was too much sea weed on the beach by the resort, however there were beautiful beaches on the other side of the island which were less than 10 minutes away. One of the best highlights of my trip was finding a miracle worker of a message therapist. Arriving with a good deal of back and hip pain, Clarisa, a true healer, worked on my issues and it was the best message I've ever had. She was independent of the resort, and was right on the beach outside of the Marriott pool. If you do make it to St. Kitts, make sure you book a session with her.

We have just arrived back after 11 nights at the Marriott- one of the most frustrating and disappointing stays we have had. We arrived into our room with tiny double beds, which we were unable to sleep in, and had to pay to upgrade to a bigger bed- make sure you factor in the cost of this because you will be upgrading. During this upgrade we had the displeasure of dealing with Marci at the front desk, she’s definitely in the wrong job. Our second room was only ever surface level cleaned and very dusty. I had to sweep with a tissue and take the bin out myself. When I did speak to front desk I was told that cleaning ‘wasn’t my department.’ The hotel is huge, run down and very shabby, don’t be fooled by the glossy photos on their instagram page. On the whole staff at the hotel were rude and we felt like an inconvenience to them. The spa is lovely, immaculate compared to the rest of the hotel. Unfortunately even this experience was marred by a selfish guest who thought sitting in the jacuzzi on a loud video call was acceptable- of course the far from dynamic staff did not get involved. Service on the whole of St Kitts was painfully slow- it soon wore thin having to wait 45 minutes for a bagel or coffee. Overall, we tried to make the best of the holiday despite the dirty and run down hotel but the attitude of the staff and locals coupled with the painful waits for everything made it impossible. We definitely would not recommend St Kitts or the Marriott to a friend!

An overpriced hotel that is dated and needs major upkeep. The gym is good. Housekeeping is great. The restaurants are ok and a bit pricey. Expect to wait a long time. Drinks are weak for what you pay.

3 bonvoy properties straight every one more of a disgrace than the last .The staff has been trained by Marriott for 20 years how to handle complaints and anger about the low rent level of the service people. Never give a response not sorry not anything and absolutely never communicate anything to other staff .eventually we will give up . Scum !!